Decision search
Your search has 50690 results
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London Borough of Sutton (23 021 101)
Statement Upheld Homelessness 28-Nov-2024
Summary: We have found fault with the Council for the delay in issuing a formal homelessness decision letter. This delayed Miss X’s right to review and caused her avoidable distress and uncertainty. The Council has agreed to apologise for this delay and pay Miss X £300 for the distress caused.
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East Lindsey District Council (24 000 215)
Statement Not upheld Enforcement 28-Nov-2024
Summary: Mrs Y said that development caused her land to flood and complained about the Council’s planning enforcement investigations into the development and its use of an unenforceable planning condition. We found no fault in how the Council dealt with Mrs Y’s complaints.
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Essex County Council (24 000 974)
Statement Upheld Special educational needs 28-Nov-2024
Summary: Mrs X complained the Council has failed to provide the therapies outlined in her child’s education, health and care plan and it failed to provide her with her right to appeal. The Council has acknowledged it is at fault and it has agreed to provide Mrs X with a remedy payment to acknowledge the avoidable distress caused.
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London Borough of Hackney (24 001 064)
Statement Upheld Allocations 28-Nov-2024
Summary: Mr X complained about the Council’s decision that he was not entitled to priority on its housing register on medical grounds and delay. We found the Council to be at fault. There was significant delay processing his application, in part due to a cyber-attack. To remedy the injustice to Mr X, we recommend the Council should apologise and make a payment to acknowledge his frustration.
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London Borough of Hackney (24 001 302)
Statement Upheld Allocations 28-Nov-2024
Summary: We have found fault with the Council for how it handled Miss X’s request to join the housing register. This caused Miss X avoidable distress and denied her of her review rights. The Council has agreed to repeat the application process, apologise and pay Miss X £200 in recognition of the distress caused.
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London Borough of Lambeth (24 003 739)
Statement Not upheld Assessment and care plan 28-Nov-2024
Summary: Mr W complained the Council failed to properly assess his mother-in law, Mrs X’s, care needs before her discharge from hospital and failed to provide suitable financial advice regarding Mrs X’s residential care charges. The Council is not at fault. The Council’s care and support plan reflected Mrs X’s assessed needs. The Council did not arrange Mrs X’s residential care and was under no duty to provide financial advice.
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Whitley Bay High School (24 004 175)
Statement Not upheld School admissions 28-Nov-2024
Summary: there is no fault which calls the independent appeal panel’s decision not to admit Ms M’s daughter to the school into question.
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Telford & Wrekin Council (24 004 249)
Statement Upheld Charging 28-Nov-2024
Summary: Mrs X complained about an error made by the Council in calculating when it would fund her husband’s care home placement. We find the Council at fault for delays and miscalculating capital reduction, which caused Mrs X distress and uncertainty. We recommend the Council apologises and makes a payment to Mrs X.
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Basildon Borough Council (24 004 533)
Statement Upheld Refuse and recycling 28-Nov-2024
Summary: Mrs X complained about rubbish being dumped outside her property resulting in other people’s rubbish in her garden, and access from her garden being blocked. We find the Council at fault for failing to take adequate action, causing Mrs X ongoing inconvenience and distress. The Council has agreed to apologise and make a payment to Mrs X.
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West Sussex County Council (24 004 954)
Statement Upheld Special educational needs 28-Nov-2024
Summary: Mrs X complained the Council delayed completing her child Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault because it failed to decide whether to issue Y with an EHC Plan within the statutory timescales, caused by a delay in obtaining Educational Psychologist advice. This caused a further delay in issuing Y’s final EHC Plan. The Council agreed to make a payment to Mrs X to acknowledge the distress, frustration and uncertainty this caused her.