Decision search
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Warwickshire County Council (23 005 311)
Statement Upheld Special educational needs 29-Nov-2024
Summary: Mrs X complained the Council failed to provide Y with the special educational provision in his Education, Health and Care Plan and to provide him with a suitable full-time education. We found fault with the Council in how it recorded its decision it had no section 19 duty to make alternative provision between February 2022 and March 2022. We also found fault because it failed to provide Y with the agreed provision between February and April 2023. The Council agreed to apologise and make payments to Y and Mrs X in recognition of the injustice caused to them.
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London Borough of Hackney (24 008 429)
Statement Closed after initial enquiries Assessment and care plan 29-Nov-2024
Summary: We will not investigate this complaint about potential financial mismanagement by an adult social care provider the Council arranged. The financial issues are being considered by the Department for Work and Pensions who are better placed to investigate. The Council has acknowledged the impact on the complainant from it delays and failures to update by apologising. It is unlikely the Ombudsman would add to that or reach a different outcome.
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Dudley Metropolitan Borough Council (24 010 083)
Statement Closed after initial enquiries Homelessness 29-Nov-2024
Summary: We will not investigate this complaint about events related to Mr X’s housing. Mr X could reasonably have used his right to take court action about the homelessness decision. On other points about the homelessness process, it is unlikely we would achieve more, and it would be disproportionate to investigate the Council’s communications in isolation. We cannot investigate the Council’s management of its social housing. We are already investigating a separate complaint about Mr X’s housing register application, so we shall not consider that as part of this complaint.
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Nottingham City Council (24 010 122)
Statement Closed after initial enquiries School transport 29-Nov-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision on school transport. This is because there is no evidence of fault in the way the Council considered the application and appeal.
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Knowsley Metropolitan Borough Council (24 010 172)
Statement Closed after initial enquiries Assessment and care plan 29-Nov-2024
Summary: We will not investigate this complaint about contribution to the costs of adult social care. Although there is an impact on the complainant from a change of policy, it is unlikely we would find that impact is caused by Council fault. There is not enough evidence of fault to justify investigating, and it is unlikely we would reach a different outcome.
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The Grange Care Centre (Cheltenham) Limited (23 013 400)
Report Upheld Charging 28-Nov-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about the Grange Care Centre (Cheltenham) Limited withholding fees for the care provided to the complainant’s late mother. The woman paid her fees in full, before NHS-funded nursing care payments (FNC) were awarded retrospectively. We found the care provider: had no clear contract setting out what happens when a person is awarded FNC; did not provide a statement of account for money it still held; increased care fees to include the FNC without notice; and did not respond properly to the complaints. This leaves the woman’s estate out of pocket for payments made before NHS funding was applied.
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Statement Closed after initial enquiries Planning applications 28-Nov-2024
Summary: We will not investigate Ms X’s complaint about the Council’s grant of planning permission for development of her neighbour’s property in 2020/21. This is because the complaint is late and I have seen no good reasons to exercise our discretion to investigate it.
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Watford Borough Council (24 013 442)
Statement Closed after initial enquiries Leisure and culture 28-Nov-2024
Summary: We will not investigate this complaint about the Council ending one of the complainant’s two allotment tenancy agreements. This is because there is insufficient evidence of fault by the Council, and insufficient evidence of significant injustice.
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Essex County Council (24 013 565)
Statement Upheld Special educational needs 28-Nov-2024
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Horsham District Council (24 013 644)
Statement Closed after initial enquiries Planning applications 28-Nov-2024
Summary: We will not investigate this complaint that the Council failed to consider the complainant’s objections to his neighbour’s planning application. The alleged faults have not affected the planning outcome, so have not caused the complainant a significant injustice.