Decision search
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Kent County Council (24 012 521)
Statement Closed after initial enquiries Highway repair and maintenance 28-Nov-2024
Summary: We will not investigate this complaint about highway maintenance because any injustice is not significant enough to justify our involvement.
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Sunderland City Council (24 010 781)
Statement Closed after initial enquiries Special educational needs 28-Nov-2024
Summary: We will not investigate this complaint that the Council was at fault in the process of amending the complainant’s daughters’ Education Health and Care Plan. The aspect of the complaint relating to delay has been upheld and the Ombudsman’s intervention would not lead to a different outcome. The complainant’s appeal to the First-tier Tribunal (Special Educational Needs and Disability) places the remaining substantive matters outside our jurisdiction.
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Brighton & Hove City Council (24 010 839)
Statement Closed after initial enquiries Planning applications 28-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault affecting its decision.
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London Borough of Hillingdon (24 012 834)
Statement Closed after initial enquiries Planning applications 28-Nov-2024
Summary: We will not investigate this complaint about the Council failing to take enforcement action against one of its tenants for a breach of planning control. There is not enough evidence of fault by the planning enforcement team, and we have no power to look at the actions of the Council in its role as a social housing provider.
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London Borough of Barnet (24 012 920)
Statement Closed after initial enquiries Highway repair and maintenance 28-Nov-2024
Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Mr Y to approach the court who are better placed to consider the complaint.
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City of Bradford Metropolitan District Council (24 013 049)
Statement Closed after initial enquiries Special educational needs 28-Nov-2024
Summary: We cannot investigate Mrs X’s complaint about the how the Council consulted with schools as part of her child’s Education, Health and Care Plan because she has appealed to a Tribunal. We will not investigate Mrs X’s complaint about the Council’s complaint handling because an investigation is unlikely to achieve any additional outcome.
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Royal Borough of Kingston upon Thames (24 013 165)
Statement Upheld Other 28-Nov-2024
Summary: We will not investigate this complaint about a Fixed Penalty Notice for fly-tipping because the Council has provided a satisfactory remedy.
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North Northamptonshire Council (24 014 663)
Statement Closed after initial enquiries Other 28-Nov-2024
Summary: Mrs X says the Council breached her confidentiality by telling someone that she had complained to the Council on behalf of the other person. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. We are unlikely to find enough evidence of fault plus it is reasonable for Mrs X to complain to the Information Commissioner’s Office if she considers her personal data has been breached.
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Essex County Council (24 015 267)
Statement Closed after initial enquiries Domiciliary care 28-Nov-2024
Summary: We will not investigate Mrs X’s complaint about damage caused to her shower. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. As Mrs X believes the Council is ultimately liable for the damage caused to her property, it is reasonable for her to take the Council to court.
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Hertfordshire County Council (23 014 628)
Statement Upheld Alternative provision 28-Nov-2024
Summary: Mrs Y complains about the Council’s failure to arrange provision for her child, D, after they were permanently excluded from school. Mrs Y also complains the Council delayed when issuing D’s EHC plan. We find there was some delay in arranging full-time suitable provision for D and some minor delay in finalising the EHC plan. The Council has agreed to complete the remedial actions listed at the end of this statement.