Decision search
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Suffolk County Council (23 015 464)
Statement Upheld Other 28-Nov-2024
Summary: the Council failed to explain the reasons for the delay completing a section 17 assessment, failed to carry out that assessment properly, failed to explain why it did not consider Mrs B’s son qualified for a level 5 Activities Unlimited award, delayed dealing with Mrs B’s complaint and failed to keep her up-to-date. The remedy the Council has already offered, alongside some procedural recommendations, is satisfactory.
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Broxbourne Borough Council (23 015 790)
Statement Upheld Homelessness 28-Nov-2024
Summary: Mr X complained about the way the Council dealt with his homelessness and housing register applications. We have found fault, causing injustice, in the way the Council dealt with the homelessness application, including delay and providing inaccurate information about review rights. We have not found fault in the way the Council dealt with the housing register application. The Council has agreed to remedy the injustice caused by apologising to Mr X and making service improvements.
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Suffolk County Council (23 018 668)
Statement Upheld Special educational needs 28-Nov-2024
Summary: Mrs X complained of the Council’s delay in completing the assessment for and issuing her son’s Education, Health and Care Plan. We found fault because there was a significant delay in issuing the plan. This caused avoidable distress and uncertainty for Mrs X. To remedy the injustice caused, the Council has agreed to apologise and make a payment to Mrs X.
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Westminster City Council (23 018 711)
Statement Not upheld Allocations 28-Nov-2024
Summary: Miss X complained about how the Council assessed her application to move property on medical priority grounds. We have not found fault with how the Council assessed the application at both the initial and review stages.
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Hertfordshire County Council (23 019 653)
Statement Closed after initial enquiries Child protection 28-Nov-2024
Summary: We will not investigate this complaint about the Council making Miss X’s children subject to child protection plans. Investigation by us would not lead to the outcome Miss X is seeking.
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North Lincolnshire Council (23 020 813)
Statement Upheld Assessment and care plan 28-Nov-2024
Summary: Mrs Y complains on behalf of her adult son, Mr D, that the Council wrongly reduced his personal budget without explanation. She says Mr D’s eligible care and support needs have not changed. In our view, there is procedural fault because Mr D’s support plan does not contain a breakdown of his personal budget which has caused confusion for Mrs Y. The Council has agreed to remedy the injustice caused by fault with the actions listed at the end of this statement.
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Sheffield City Council (24 002 326)
Statement Upheld Council tax support 28-Nov-2024
Summary: Mr X complained about mistakes the Council made calculating his council tax reduction claim in 2020. The errors the Council accepted it made caused Mr X avoidable distress and worry. While the Council has already apologised, it also agreed to pay Mr X a financial remedy and review how it informs people of their appeal rights.
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Devon County Council (24 002 502)
Statement Upheld Assessment and care plan 28-Nov-2024
Summary: We have completed our investigation. There was no fault in how the Council assessed Z’s care and support needs. However, the Council was at fault for failing to deal properly with Mrs X’s complaint. The action already carried out by the Council is a suitable remedy for the injustice suffered by Mrs X.
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Hertfordshire County Council (24 003 161)
Statement Upheld Disabled facilities grants 28-Nov-2024
Summary: We upheld a complaint about adaptations to Mr Y’s property. The Council was at fault. It has taken some action to remedy the injustice by arranging an independent reassessment and apologising. The Council should ensure the works are completed and make a symbolic payment of £500 to reflect Mr Y’s avoidable distress.
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Warwickshire County Council (24 003 162)
Statement Upheld Alternative provision 28-Nov-2024
Summary: Miss X complained the Council has failed to offer a suitable alternative education for her son. She said her son has been unable to attend school due to the school not meeting his needs. We find the Council was at fault for failing to properly explain its decision to Miss X. This caused her significant distress. To remedy this injustice caused by fault, the Council has agreed to apologise and make a symbolic payment.