Decision search
Your search has 50710 results
-
Royal Borough of Kensington & Chelsea (24 002 981)
Statement Upheld Homelessness 29-Nov-2024
Summary: Mr D complained how the Council handled his case when he approached it for homelessness assistance. He says the Council delayed assessing his case and issuing decisions, it failed to communicate with him properly and there was a lack of action to resolve his homelessness. We find the Council was at fault for its significant delays in dealing with Mr D’s homeless application. The Council has agreed to our recommendations to address the injustice caused by fault.
-
Worcestershire County Council (24 002 995)
Statement Upheld Special educational needs 29-Nov-2024
Summary: Mr X complained the Council delayed reviewing his son, Y’s, Education, Health and Care (EHC) Plan, and failed to provide an appropriate education since it decided he needed a special school placement in summer 2023. Mr X also complained the Council did not provide the special educational provision specified in Y’s EHC Plan. The Council was at fault. It will make a payment to Mr X to recognise the loss of educational provision to Y and the distress caused to himself. The Council will also review how it ensures provision is in place for children with EHC Plans where there is no suitable school place identified.
-
Statement Upheld Other 29-Nov-2024
Summary: Ms X complained about the Council’s actions when she moved from children’s to adult’s social care. The Council failed to investigate Ms X’s complaint under the children’s statutory complaints procedure. This fault has caused avoidable frustration to Ms X. In recognition of this, the Council has agreed to apologise, pay Ms X £200 and investigate her complaint using the children’s statutory process. It has also agreed to issue staff reminders to prevent recurrence of the fault in future.
-
Surrey County Council (24 000 404)
Statement Upheld School transport 29-Nov-2024
Summary: Miss X complained about how the Council considers school transport applications for children in her village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Miss X’s appeal. The Council has agreed to apologise and make a payment to recognise the uncertainty caused.
-
London Borough of Redbridge (24 000 439)
Statement Not upheld Planning applications 29-Nov-2024
Summary: Mr X complained about the Council’s decision to grant planning permission for development near his home after refusing permission for similar development. We found no fault in the Council’s planning decision making.
-
Salford City Council (24 000 537)
Statement Upheld Domiciliary care 29-Nov-2024
Summary: Mr X complained about the care provided by a Council commissioned care provider, and that it cancelled his care package at short notice and accused him of harassment. The Council was at fault for an omission in the support plan. It has already apologised for this. It was also at fault for not specifying notice periods in the contract with the care provider. This meant the provider was entitled to end the care package under the contract. The Council has agreed to apologise for the distress and frustration caused to Mr X. It has already amended its contract arrangements to prevent recurrence of the fault in future.
-
Durham County Council (24 004 341)
Statement Not upheld Assessment and care plan 29-Nov-2024
Summary: Mrs X complained the Council did not properly deal with her daughter’s Care Act assessments during her transition from the Council’s Children Services to its Adult Services. Mrs X also complained that this resulted in the Council failing to provide her daughter with a suitable supported living accommodation to meet her needs. There was no fault by the Council with how it dealt with Mrs X’s daughter’s transition to adult social care provision.
-
Worcestershire County Council (24 004 532)
Statement Upheld Special educational needs 29-Nov-2024
Summary: Ms X complained about the Council’s handling of her son, W’s, Education, Health and Care Plan after she and W moved into its area. The Council was at fault. This caused Ms X frustration and upset and meant W missed out on education and special educational provision. To remedy their injustice, the Council will pay Ms X £2000.
-
East Riding of Yorkshire Council (24 004 877)
Statement Upheld Highway repair and maintenance 29-Nov-2024
Summary: There is no fault in how the Council has decided that it has no duty to stop Mr X’s foul water system backing up following heavy rainfall. The Council has properly investigated the site and considered all the available information before making its decision. There was fault by the Council when it failed to respond to Mr X’s enquiries about this. It should apologise to Mr X and share this statement with staff.
-
Cheshire East Council (24 005 228)
Statement Upheld Alternative provision 29-Nov-2024
Summary: Ms X complained the Council failed to provide suitable full-time alternative provision for her son G when he was unable to attend school from July 2023 until May 2024. The Council was at fault for failing to consider if it should provide, and then failing to provide, alternative provision from February to April 2024. The Council was also at fault for failing to consider if the alternative provision it offered met G’s needs. The Council will apologise and pay Ms X £1,100 to recognise the alternative provision G missed and the uncertainty and frustration caused to Ms X by the Council’s actions. The Council will also review its policy for commissioning alternative provision.