Decision search
Your search has 52298 results
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London Borough of Lambeth (24 017 880)
Statement Closed after initial enquiries Council tax 12-Feb-2025
Summary: We will not investigate this complaint about a Council tax refund because there is insufficient injustice to warrant investigation.
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Bury Metropolitan Borough Council (24 017 964)
Statement Closed after initial enquiries Council tax 12-Feb-2025
Summary: We will not investigate this complaint about Mr X complains about the Council refusal to award a student exemption for Council tax purposes.
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Tendring District Council (24 017 991)
Statement Closed after initial enquiries Councillor conduct and standards 12-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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London Borough of Ealing (24 018 354)
Statement Closed after initial enquiries Council tax 12-Feb-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Wiltshire Council (24 019 013)
Statement Closed after initial enquiries Looked after children 12-Feb-2025
Summary: We cannot investigate this complaint about the Council’s communication with Mr X relating to a child. This is because we have no jurisdiction to consider the complaint because of ongoing court proceedings.
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Bury Metropolitan Borough Council (24 019 105)
Statement Closed after initial enquiries Other 12-Feb-2025
Summary: We cannot investigate this complaint about alleged delay by the Council in repairing a window at its property as we cannot investigate the Council when it is acting as a social housing provider.
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Liverpool City Council (24 019 378)
Statement Upheld Assessment and care plan 12-Feb-2025
Summary: We uphold Mrs X’s complaint that Gainsborough House and Liverpool City Council provided inaccurate information about a change to her sister, Ms Y’s, care funding. However, we did not find this caused a financial injustice to Ms Y. The Care Home and the Council will apologise to Mrs X for the confusion caused. We did not find fault with the actions of NHS Cheshire and Merseyside ICB.
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Cheshire East Council (24 019 537)
Statement Closed after initial enquiries Refuse and recycling 12-Feb-2025
Summary: We will not investigate Mr C’s complaint that he has paid for garden waste collections which he has not received. This is because there is not enough evidence of fault to justify an investigation.
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Birmingham City Council (24 019 551)
Statement Closed after initial enquiries Parking and other penalties 12-Feb-2025
Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice because he appealed to the Traffic Penalty Tribunal.
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Devon County Council (24 006 504)
Statement Upheld Special educational needs 12-Feb-2025
Summary: Miss X complained the Council delayed completing her child, Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by a 9 week delay in obtaining Educational Psychologist advice. It then further delayed issuing Y’s final EHC Plan by 25 weeks after it received the EP advice. This caused Miss X distress and delayed Y’s access to the specialist provision and placement specified in the final Plan by around a term. The Council agreed to make payments to Miss X to acknowledge this injustice.