Decision search
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London Borough of Redbridge (24 006 477)
Statement Closed after initial enquiries Child protection 28-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s actions in its child protection involvement with his children. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst the matter is subject to ongoing court proceedings.
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London Borough of Camden (24 006 563)
Statement Closed after initial enquiries Allocations 28-Nov-2024
Summary: We will not investigate this complaint about Mr X’s housing. Parts of the complaint are late without enough reason to investigate them now. It is unlikely we could reach a clear enough view or achieve anything significant on some points now. The Council has not yet had a reasonable opportunity to deal with some other potential points of complaint. The law prevents us investigating the Council’s management of Mr X’s social housing.
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Allenbrook Home (Halesowen) Ltd (23 012 939)
Statement Upheld Charging 28-Nov-2024
Summary: Ms B complains about the Home’s communications with her about Funded Nursing Care and says its contract did not say how Funded Nursing Care was dealt with. We have found fault in the Home’s contract and the Home has agreed to make amendments to the contract.
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Statement Closed after initial enquiries Planning applications 28-Nov-2024
Summary: We will not investigate Mr X’s complaint about how the Council considered a planning application. There is no significant injustice to Mr X.
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Somerset Care Limited (24 008 809)
Statement Closed after initial enquiries Residential care 28-Nov-2024
Summary: Ms A complains about the care and treatment her aunt, Mrs B, received at Lavender Court, run by Somerset Care. We will not investigate this complaint because Somerset Care has already admitted it made mistakes and acted to ensure they do not happen again. We have seen evidence of these actions and further investigation is unlikely to achieve anything more.
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Statement Upheld Residential care 28-Nov-2024
Summary: Ms A complains about the care and treatment her aunt, Mrs B, received at Lavender Court, run by Somerset Care. We will not investigate this complaint because Somerset Care has already admitted it made mistakes and acted to ensure they do not happen again. We have seen evidence of these actions and further investigation is unlikely to achieve anything more.
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NHS Somerset Integrated Care Board (24 008 809b)
Statement Closed after initial enquiries Other 28-Nov-2024
Summary: Ms A complains about the care and treatment her aunt, Mrs B, received at Lavender Court, run by Somerset Care. We will not investigate this complaint because Somerset Care has already admitted it made mistakes and acted to ensure they do not happen again. We have seen evidence of these actions and further investigation is unlikely to achieve anything more.
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Leicester City Council (24 009 216)
Statement Closed after initial enquiries Homelessness 28-Nov-2024
Summary: We will not investigate Ms X’s complaint about the tenancy offered to her mother, Mrs Y. There is a conflict of evidence and further investigation by us would not lead to a different outcome.
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North Tyneside Metropolitan Borough Council (24 009 438)
Statement Closed after initial enquiries Other 28-Nov-2024
Summary: We will not investigate this complaint about the Council’s alleged failure to carry out due diligence before starting on a major development project close to the complainant’s home. We consider there is no worthwhile outcome achievable by our investigation.
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Wokingham Borough Council (24 009 577)
Statement Upheld Child protection 28-Nov-2024
Summary: We have upheld this complaint because the Council delayed implementing actions it agreed after considering a complaint from Mr X under the statutory children’s complaints procedure. The Council has agreed to implement the actions within one month and apologise to Mr X for not doing so sooner.