Decision search
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Wiltshire Council (24 009 603)
Statement Closed after initial enquiries Special educational needs 28-Nov-2024
Summary: We will not investigate Ms X’s complaint about Special Educational Needs provision and the content of an Education, Health and Care (EHC) Plan. There is insufficient evidence of fault and Ms X has a right of appeal to a tribunal if she is unhappy with the content of the EHC Plan.
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Birmingham City Council (24 009 661)
Statement Closed after initial enquiries Assessment and care plan 28-Nov-2024
Summary: We will not investigate this complaint about a report the Council submitted to a mental health tribunal. We could not achieve a meaningful outcome by investigating the matter.
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Statement Closed after initial enquiries Charging 28-Nov-2024
Summary: We will not investigate this complaint about adult social care charges. There is not enough evidence of fault to justify our involvement.
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London Borough of Redbridge (24 009 831)
Statement Upheld Other 28-Nov-2024
Summary: We will not investigate this complaint about the Council misleading the complainant into paying for an unnecessary application for a Certificate of Lawfulness. The Council has offered to partially refund the fee, less an administrative charge. We consider this is a satisfactory remedy to the complaint.
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Suffolk County Council (24 009 869)
Statement Upheld Transition from childrens services 28-Nov-2024
Summary: We will not investigate this complaint about the children’s statutory complaints procedure. The Council has upheld the complaint and offered a suitable remedy. Further investigation would not lead to a different outcome.
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London Borough of Southwark (24 009 870)
Statement Upheld Allocations 28-Nov-2024
Summary: We will not investigate Ms X’s complaint about the Council’s delay in backdating her housing register application because we could not add to the Council’s investigation. We will not investigate her concern about the priority band awarded because she had a right of review and it was reasonable for her to exercise that.
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Derby City Council (24 009 915)
Statement Closed after initial enquiries Charging 28-Nov-2024
Summary: We will not investigate this complaint about potential breaches of contract between the council and a care provider. It is reasonable to expect the care provider to take the matter to court.
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North Northamptonshire Council (24 011 921)
Statement Closed after initial enquiries Other 28-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s licencing of a dog breeder. Part of the complaint is late and there is no good reason why it could not have been made sooner. There is no worthwhile achievable outcome for the remainder of his complaint.
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Leicester City Council (24 003 956)
Statement Upheld Special educational needs 28-Nov-2024
Summary: We have found fault with the Council for the delays during Ms X’s daughter’s Education, Health and Care Plan process. This delayed Ms X’s appeal rights, caused avoidable distress and meant that Ms X’s daughter missed out on education and support. The Council has agreed to an apology, symbolic payments for the distress and missed provision and a service improvement to reduce the chance of this happening again.
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Wigan Metropolitan Borough Council (24 013 764)
Statement Closed after initial enquiries Other 27-Nov-2024
Summary: Ms X complains the Council has failed to consider her complaints concerning the safeguarding of a child. We will not investigate. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We cannot investigate any matters in connection with court proceedings or matters that are currently being considered by the Council. And we will not investigate the remaining aspect of the complaint about the previous social worker’s behaviour as we are unlikely to find evidence of a significant injustice.