Decision search
Your search has 57130 results
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Norfolk County Council (25 017 703)
Statement Closed after initial enquiries Child protection 26-Apr-2026
Summary: We will not investigate this complaint about the Council’s safeguarding process. The Council’s role here was limited, and investigation of that would be unlikely to lead to a finding of fault. We cannot investigate the actions of a school as we are legally prevented from doing so.
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Buckinghamshire Council (25 017 754)
Statement Closed after initial enquiries Other 26-Apr-2026
Summary: We will not investigate this complaint about Heritage Listing. This is because there is not enough evidence of fault to warrant our involvement.
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Norfolk County Council (25 018 141)
Statement Upheld Other 26-Apr-2026
Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.
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Bournemouth, Christchurch and Poole Council (25 018 498)
Statement Closed after initial enquiries Assessment and care plan 26-Apr-2026
Summary: We will not investigate matters relating to Miss X’s mother which occurred in 2017 and 2018. Nor will we investigate another complaint about her mother’s Adult Social Care assessment which the Council carried out in 2023. We have already considered most of these complaints. The other complaints are late. We will also not investigate Miss X’s complaints about her personal data. We have already informed her the Information Commissioner’s Office is better placed to deal with these.
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London Borough of Bexley (25 018 551)
Statement Closed after initial enquiries Looked after children 26-Apr-2026
Summary: We will not investigate this complaint about the Council’s actions relating to a Looked After Child. The Council has already investigated X’s complaint under the three-stage Children Act 1989 complaint procedure, and it is unlikely we would find fault in the way it conducted that investigation or considered the findings. Additionally, any injustice caused by delays in that procedure has already been remedied by the Council’s offer of a symbolic financial remedy.
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Aria Healthcare Group LTD (25 019 946)
Statement Closed after initial enquiries Residential care 26-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Care Home failing to manage his wife’s risk of falls. This is because we cannot achieve the outcome he wants. There is another body better placed to consider his complaint.
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Statement Upheld Antisocial behaviour 26-Apr-2026
Summary: We have upheld Mr X’s complaint about the Council’s response to anti-social behaviour. The Council has agreed to resolve the complaint early by investigating Mr X‘s concerns.
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London Borough of Barnet (25 020 419)
Statement Closed after initial enquiries Highway repair and maintenance 26-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council wrongly pursuing him for the cost of repairs to the pavement outside his property. This is because it is reasonable for Mr X to take the matter to the court if he disagrees, he is responsible for the damage.
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St Helens Metropolitan Borough Council (25 020 423)
Statement Closed after initial enquiries Parking and other penalties 26-Apr-2026
Summary: We will not investigate this complaint about Miss X’s request for a residents parking scheme. This is because further investigation would not lead to a different outcome.
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Bury Metropolitan Borough Council (25 020 448)
Statement Closed after initial enquiries Highway repair and maintenance 26-Apr-2026
Summary: We will not investigate Mr X’s complaint about the resurfacing work carried out on his road. The courts are better placed to consider the matter.