Wigan Metropolitan Borough Council (25 025 093)

Statement Upheld Child protection 14-Jul-2026

Summary: We have upheld Ms X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by paying Ms X a symbolic remedy to recognise her injustice and complete its investigation. We will not investigate the matter about information in a report used in court proceedings. This is because the law prevents us from investigating complaints about what happened in court.

Staffordshire County Council (26 009 401)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: We will not investigate this complaint about delay in the children’s statutory complaint procedure. This is because Miss X’s complaint to us is late and there are no good reasons why it couldn’t have been brought to us sooner.

Suffolk County Council (26 009 433)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: We cannot investigate this complaint about information the Council provided to the courts or its actions during proceedings. This is because the law prevents us from investigating complaints about what happens in court. The Information Commissioner is better placed to consider the other matters raised.

Sandwell Metropolitan Borough Council (26 009 493)

Statement Closed after initial enquiries Fostering 14-Jul-2026

Summary: We cannot investigate this complaint about the Council’s decision about care planning for children. The law prevents us from investigating complaints about the start of court action or what happened in court.

Durham County Council (26 009 546)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: We cannot investigate this complaint about information the Council provided during court proceedings. This is because the law prevents us from investigating complaints about what happens in court. 

Wakefield Metropolitan District Council (25 007 776)

Statement Upheld Disabled children 13-Jul-2026

Summary: Ms X complained the Council failed to offer suitable support for her children with complex needs. We find the Council at fault for failing to adhere to the timeframe for completing its stage two complaint review. This caused Ms X distress and frustration. The Council has agreed to apologise to remedy the injustice caused.

Medway Council (25 023 042)

Statement Closed after initial enquiries Other 13-Jul-2026

Summary: We will not investigate this complaint about the Council’s handling of a child’s social care case. This is because the issues raised could reasonably be, or have been, mentioned as part of the legal proceedings regarding a closely related matter.

Oxfordshire County Council (25 023 182)

Statement Closed after initial enquiries Child protection 13-Jul-2026

Summary: We will not investigate this complaint about child protection because there is not enough evidence of fault to justify an investigation.

North East Lincolnshire Council (26 009 430)

Statement Closed after initial enquiries Other 13-Jul-2026

Summary: We cannot investigate this complaint about information the Council provided during court proceedings. This is because the law prevents us from investigating complaints about what happens in court.   

Sefton Metropolitan Borough Council (25 013 315)

Statement Upheld Other 12-Jul-2026

Summary: We have discontinued our investigation into Ms X’s complaint about the Council’s children’s social care service. The complaint has already been independently investigated and there is little we could add. Although the Council caused delays to its complaint handling and to its remedies for Ms X’s injustice, these matters have now been resolved, and Ms X has no remaining injustice which would warrant further investigation.