London Borough of Richmond upon Thames (25 016 794)

Statement Closed after initial enquiries Adoption 17-Mar-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to notify him about a court hearing. This is because it concerns the Council’s conduct as part of court proceedings and raises issues that were, or could reasonably have been, considered by the court.

London Borough of Tower Hamlets (25 017 236)

Statement Closed after initial enquiries Other 17-Mar-2026

Summary: We will not investigate this complaint about the Council’s Local Authority Designated Officer (LADO) handling of Mrs X’s complaint. This is because there is not enough evidence of fault in the Council’s action to justify an investigation. Other school and personnel matters are outside our remit.

Lancashire County Council (25 015 164)

Statement Closed after initial enquiries Child protection 17-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of reports of incidents that occurred in the school the complainant’s child attends. This is because there is not enough evidence the Council was at fault.

Kent County Council (25 015 596)

Statement Closed after initial enquiries Child protection 17-Mar-2026

Summary: We will not investigate this complaint about how the Council has dealt with a child protection matter because there is not enough evidence of fault.

London Borough of Croydon (25 012 857)

Statement Closed after initial enquiries Child protection 17-Mar-2026

Summary: We will not investigate this complaint about the Council’s children’s services involvement with Miss X because there is not enough evidence of fault.

Cumberland Council (25 013 548)

Statement Closed after initial enquiries Child protection 17-Mar-2026

Summary: We cannot investigate Mr X’s complaint about a children’s services’ visit to his home. The complaint is late and I see no good reason to consider it now. Also, we will not investigate the Council’s handling of personal information. The Information Commissioner is better placed to consider and decide complaints about data protection.

Hertfordshire County Council (25 014 035)

Statement Closed after initial enquiries Child protection 17-Mar-2026

Summary: We will not investigate Miss X’s complaint about child protection conference arrangements as it is unlikely we would find fault.

London Borough of Hillingdon (25 016 573)

Statement Closed after initial enquiries Child protection 16-Mar-2026

Summary: We cannot investigate Mr X’s complaint about the Council’s failure to engage with his school Trust regarding child safeguarding matters. The law says the Ombudsman cannot investigate complaints made by or on behalf of a public body.

Lancashire County Council (25 016 630)

Statement Closed after initial enquiries Child protection 16-Mar-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of safeguarding concerns she raised about her grandchildren. Some of the matters are late and relate to issues that were, or could have been, considered in court. There is not enough evidence of fault on the other matters.

North Lincolnshire Council (25 016 680)

Statement Closed after initial enquiries Other 16-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s involvement with children in her extended family including how it responded to safeguarding information, its communication, and how it considered the complaint because the tests in our Assessment Code are not met.