West Sussex County Council (24 021 057)

Statement Not upheld Child protection 16-Dec-2025

Summary: Mr X complained about the Council’s decision to assign a safeguarding case to a Local Authority Designated Officer he considered was not impartial or objective. Mr X also complained about actions the Local Authority Designated Officer took as part of the safeguarding investigation. The Council was not at fault in appointing the same Local Authority Designated Officer Mr X previously complained about. And there was no fault in the way the Local Authority Designated Officer oversaw the allegations management process.

Derbyshire County Council (25 001 657)

Statement Upheld Fostering 16-Dec-2025

Summary: Ms X complained about delays in processing her application for a house extension. The Council investigated Ms X’s complaint under the statutory children’s complaints procedure without fault but it failed to complete agreed recommendations without delay causing Ms X avoidable distress and uncertainty. The Council agreed to apologise to Ms X and ensure it has procedures in place to monitor and carry out recommendations made as part of the statutory complaints process in a timely manner.

London Borough of Newham (25 008 800)

Statement Closed after initial enquiries Disabled children 16-Dec-2025

Summary: We will not investigate this complaint about the Council’s handling of Mrs Y’s application to renew her child’s blue badge. We could not add to the Council’s appeal findings, there is not enough evidence of fault to justify our investigation, and any injustice is not significant enough to justify our involvement.

London Borough of Ealing (25 010 084)

Statement Closed after initial enquiries Other 16-Dec-2025

Summary: We will not investigate Mr X’s complaint about the type of support plans the Council provided. This is because any fault has not caused injustice to Mr X, and there is another body better placed to consider this complaint.

Leeds City Council (25 010 932)

Statement Closed after initial enquiries Child protection 16-Dec-2025

Summary: We will not investigate Mr F’s complaint about a Children and Family Assessment because there is no worthwhile outcome achievable.

London Borough of Lambeth (24 016 731)

Statement Closed after initial enquiries Disabled children 15-Dec-2025

Summary: We will not investigate Mr F’s complaint because the Council agreed to appoint an independent investigator and consider his complaint at the second stage of the statutory children’s complaints process. The reason Mr F’s complaint has not progressed is because Mr F refused the Council’s offer, not because of anything the Council has done.

London Borough of Tower Hamlets (25 009 972)

Statement Closed after initial enquiries Disabled children 15-Dec-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her application for a blue badge for her son, Y. This is because there is no sign of fault by the Council.

Wigan Metropolitan Borough Council (25 010 542)

Statement Closed after initial enquiries Child protection 15-Dec-2025

Summary: We will not investigate this complaint about what the Council recorded about Mr X. Another agency is better placed than us to consider complaints about data inaccuracy.

Norfolk County Council (25 010 721)

Statement Closed after initial enquiries Child protection 15-Dec-2025

Summary: We will not investigate this complaint about the Council’s refusal to replace a social worker and compensate the complainant for fault on her part. Our intervention would not add anything significant to the response the Council has made, or lead to a different outcome, and is not therefore warranted.

Sunderland City Council (25 019 756)

Statement Closed after initial enquiries Other 14-Dec-2025

Summary: We will not investigate this complaint about the Council’s actions in response to a complaint relating to the welfare of a child. This is because we cannot regard the complainant as a suitable representative for the child in the matters about which she has complained.