Milton Keynes Council (25 007 351)

Statement Closed after initial enquiries Friends and family carers 02-Jun-2026

Summary: We cannot investigate this complaint about care planning for a child, and the Council’s treatment of Mrs X as a foster carer. The law prevents us from investigating complaints about the start of court proceedings or what happened in court. We will also not investigate the part of Mrs X’s complaint about special guardianship financial support. It is reasonable to expect Mrs X to ask the Council for a review.

Rochdale Metropolitan Borough Council (24 023 040)

Statement Closed after initial enquiries Child protection 01-Jun-2026

Summary: We cannot investigate Mr X’s complaint about the Council’s involvement with his child. The law prevents us from investigating anything that is or has been the subject of court proceedings.

Warwickshire County Council (25 008 565)

Statement Closed after initial enquiries Child protection 01-Jun-2026

Summary: We will not investigate Mrs X’s complaints about the Council’s Local Authority Designated Officer (LADO) function because there is insufficient evidence of fault. We will not investigate the Council’s complaints handling because the tests in our Assessment Code are not met.

London Borough of Ealing (24 015 544)

Statement Upheld Adoption 27-May-2026

Summary: Mr and Mrs X complained that the London Boroughs of Ealing, Hounslow and Southwark failed to manage properly the proposed adoptive placement with them. This led to them not having a child placed with them, as they had expected. We find some fault causing avoidable distress, grief and time and trouble for the complainants. The Councils have agreed the recommended ways to remedy their injustice, and to implement service improvements to prevent a recurrence of faults in this case. We have therefore completed our investigation and are closing the complaint.

London Borough of Waltham Forest (25 005 168)

Statement Upheld Disabled children 27-May-2026

Summary: The Council delayed responding to Ms X’s complaint and failed to complete the remedies recommended in its stage three statutory complaints response. The Council accepted it is at fault and agreed to remedy the injustice.

London Borough of Havering (25 026 668)

Statement Upheld Other 26-May-2026

Summary: Ms X complained about the Council’s actions in relation to care provision for her children. The Council was at fault for delay in investigating Ms X’s complaint under the children’s statutory complaints procedure, causing uncertainty and distress. The Council has agreed to apologise to Ms X, investigate her complaint at stage two of the children’s statutory complaints procedure, make a payment to recognise the injustice and act to prevent recurrence.

London Borough of Havering (25 021 796)

Statement Closed after initial enquiries Looked after children 26-May-2026

Summary: We will not investigate Miss X’s complaint about letters and gifts not being given to her adopted child. We are unlikely to achieve more than the £200 offered by the Council.

Somerset Council (25 022 577)

Statement Closed after initial enquiries Child protection 26-May-2026

Summary: We will not investigate Mr X’s complaint that the Council’s Social Workers lied about him in Court. The law prevents us from investigating matters that were considered, or could have been considered, in Court.

Devon County Council (25 023 057)

Statement Closed after initial enquiries Child protection 26-May-2026

Summary: We will not investigate Miss X’s complaint that the Council failed to respond to safeguarding referrals it received in 2019. The complaint is late with no good reason to investigate it now.

North Yorkshire Council (25 020 242)

Statement Closed after initial enquiries Other 26-May-2026

Summary: We will not investigate this complaint about the Council’s decision not to consider Mr X’s complaint under the children’s statutory complaints procedure. There is not enough evidence of fault to justify us investigating. For the remainder, other bodies are better placed to consider Mr X’s complaint.