What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Children's care services


Recent reports in this category are shown below:

  • Wigan Metropolitan Borough Council (25 021 739)

    Statement Closed after initial enquiries Child protection 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s children’s services involvement with his family. There is not enough evidence of fault by the Council and further investigation cannot achieve the outcome Mr X wants.

  • Royal Borough of Kingston upon Thames (25 022 789)

    Statement Closed after initial enquiries Disabled children 30-Jun-2026

    Summary: We will not investigate Mr F’s complaint about childcare because we could not achieve the outcome he wants, and there is no worthwhile outcome achievable for us.

  • Birmingham City Council (25 023 540)

    Statement Closed after initial enquiries Child protection 30-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of the children’s statutory complaints procedure. There is not enough evidence of fault to justify an investigation.

  • Gateshead Metropolitan Borough Council (25 023 844)

    Statement Closed after initial enquiries Disabled children 30-Jun-2026

    Summary: We will not investigate this complaint about Blue Badge awards. This is because there is not enough evidence of fault to justify investigating.

  • London Borough of Havering (25 024 353)

    Statement Closed after initial enquiries Other 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about data processing or the conduct of a Social Worker. This is because there are other bodies better placed to consider these matters. We will not investigate the Council’s complaint handling because the Council already remedied the injustice caused and an investigation is unlikely to achieve anything further.

  • St Helens Metropolitan Borough Council (25 024 777)

    Statement Closed after initial enquiries Other 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s Child and Family Assessment. Mr X’s complaint about the content of the assessment is better suited to the Information Commissioner’s Office. Mr X’s complaint about contact with his children is better considered by a court.

  • Essex County Council (25 024 859)

    Statement Closed after initial enquiries Other 30-Jun-2026

    Summary: We cannot investigate this complaint about the content of a report the Council produced for family court proceedings. The law says we cannot investigate what happens in court.

  • Lancashire County Council (25 025 003)

    Statement Closed after initial enquiries Other 30-Jun-2026

    Summary: We cannot investigate this complaint about the Council’s child protection involvement with Mrs X’s family. The family courts have considered the case, so the law prevents us from investigating the matters Mrs X complains about. The Information Commissioner is best placed to consider how the Council handled Mrs X’s data.

  • Royal Borough of Greenwich (25 025 609)

    Statement Closed after initial enquiries Fostering 30-Jun-2026

    Summary: We will not investigate this complaint about how the Council dealt with Ms X’s complaint about foster care arrangements. This is because there is no worthwhile outcome achievable by doing so.

  • Dorset Council (25 026 478)

    Statement Closed after initial enquiries Other 30-Jun-2026

    Summary: We cannot investigate Mr X’s complaint about the content or preparation of a social work report. This is because the report is now being considered by a court, and the law says we cannot investigate.

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