North Tyneside Metropolitan Borough Council (24 023 452)

Statement Upheld Child protection 24-Mar-2026

Summary: The Council was at fault because it did not provide an adequate financial remedy to Mr and Mrs X’s complaint about children’s social care services to their child Y. The Council also failed to provide a meeting it had previously offered in a stage three panel hearing. This was not citizen focussed and was fault causing Mr and Mrs X avoidable distress. The Council will issue a further apology, additional payments and a further complaint response covering another complaint about the removal of Y’s direct payment funds.

Liverpool City Council (25 014 242)

Statement Upheld Child protection 24-Mar-2026

Summary: We will not investigate this complaint about how the Council completed a single assessment. This is because the Council remedied the injustice caused to Mr X during its complaint’s process.

Reading Borough Council (25 014 401)

Statement Closed after initial enquiries Child protection 24-Mar-2026

Summary: We cannot investigate this complaint about the Council’s children’s services involvement with Mr X’s family. The matters complained about were either considered by a court which the law says we cannot consider or are closely linked to matters that have been or could have been raised during court proceedings that we will not investigate.

London Borough of Lambeth (25 015 278)

Statement Closed after initial enquiries Other 24-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her children’s case. Miss X has used her alternative remedy to the court on some matters. There is not enough evidence of fault on other matters.

Stoke-on-Trent City Council (25 015 995)

Statement Closed after initial enquiries Looked after children 24-Mar-2026

Summary: We will not investigate Mrs X’s complaint about the Council not sharing information about her child. There is not enough evidence of fault by the Council.

Leicestershire County Council (25 016 058)

Statement Closed after initial enquiries Child protection 23-Mar-2026

Summary: We will not investigate Mrs X’s complaint about children’s services’ involvement with her family. There are other bodies better placed to consider the matters.

Shropshire Council (25 027 324)

Statement Closed after initial enquiries Other 23-Mar-2026

Summary: We cannot investigate this complaint about Council’s actions during court proceedings. This is because the law does not allow us to investigate matters that were subject to court proceedings. Nor will we investigate the delays in the Council’s handling of the complaint. This is because the Council has apologised and further investigation by us would not lead to a different outcome.

Derbyshire County Council (25 016 531)

Statement Closed after initial enquiries Child protection 22-Mar-2026

Summary: We will not investigate this complaint about the Council’s response to disclosures made by the complainant’s child. This is because there is insufficient evidence of fault on the Council’s part to warrant our intervention.

Hampshire County Council (25 009 153)

Statement Closed after initial enquiries Other 20-Mar-2026

Summary: We cannot investigate Mr X’s complaint that the Council restricted his access to his children at school. This is because he is taking his complaint to court.

Durham County Council (25 016 783)

Statement Closed after initial enquiries Other 20-Mar-2026

Summary: We will not investigate Miss X’s complaint about how the Council considered her safeguarding referral regarding her child because there is insufficient evidence of fault. We will not investigate how the Council considered Miss X’s complaint because the tests in our Assessment Code are not met.