Coventry City Council (25 002 472)

Statement Closed after initial enquiries Friends and family carers 19-Aug-2025

Summary: We cannot investigate Ms M and Mr F’s complaint about the Council’s involvement in arrangements for B to live with them in 2018 because it is too late. We will not investigate their complaint about the financial support they receive from the Council to care for B because there is not sufficient evidence of fault to justify investigating.

Southend-on-Sea City Council (24 019 184)

Statement Not upheld Friends and family carers 17-Aug-2025

Summary: Mr X complained the Council did not pay him the correct amount for caring for a child in his care and did not consult him before presenting a support plan to the Court. I have ended the investigation. This is because Mr X is satisfied with the outcome of the first part of his complaint. The second part of his complaint is outside the Ombudsman’s jurisdiction because we cannot investigate complaints about what happened in court.

Coventry City Council (25 004 504)

Statement Closed after initial enquiries Friends and family carers 10-Aug-2025

Summary: We will not investigate Ms X’s complaint about how the Council calculate her special guardianship allowance. This is because we could not add to the investigation carried out by the Council.

Norfolk County Council (25 000 633)

Statement Upheld Friends and family carers 15-Jul-2025

Summary: We uphold this complaint that the Council did not use the statutory procedure for complaints about children’s services to respond to Mrs X’s complaint. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice caused to Mrs X.

London Borough of Wandsworth (25 001 879)

Statement Closed after initial enquiries Friends and family carers 13-Jul-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to provide adequate support for children in his care. This is because his complaint is made late and there is no good reason to exercise discretion and consider it now.

Oxfordshire County Council (24 006 775)

Statement Not upheld Friends and family carers 26-Jun-2025

Summary: Mrs X complained the Council wrongly deducted child benefit from her Special Guardianship Allowance. We did not uphold the complaint. The Council is entitled to carry out a means test because Mrs X receives additional income as well as universal credit. There is no blanket policy as the Council has invited her to provide information about her outgoings and financial commitments. This is in line with regulations and so there is no fault.

London Borough of Newham (24 023 292)

Statement Closed after initial enquiries Friends and family carers 26-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to backdate a Special Guardianship allowance. This is because there is not enough evidence of fault to justify an investigation and investigation would not lead to a different outcome.

Barnsley Metropolitan Borough Council (25 005 990)

Statement Closed after initial enquiries Friends and family carers 22-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the delay in providing information as there is no significant outcome we would achieve. It is reasonable to expect her to apply to Court for an order to be enforced.

Nottingham City Council (25 000 640)

Statement Closed after initial enquiries Friends and family carers 16-Jun-2025

Summary: We will not investigate this complaint about treatment from social services during a Special Guardianship Order. This is because parts of the complaint are late, and we there are no good reasons to exercise discretion to investigate Miss X’s complaint. Additionally, parts of the complaint relate to matters which a court considered and it’s reasonable to have expected these matters to be raised at court at the time.

Salford City Council (24 023 262)

Statement Closed after initial enquiries Friends and family carers 08-Jun-2025

Summary: We will not investigate Mr X’s complaint that he was incorrectly advised by the Council to seek a Parental Responsibility Order. The complaint is late and there is no good reason to exercise discretion now.