Recent statements in this category are shown below:
Statement Upheld Friends and family carers 01-Nov-2017
Summary: The Council's failure to provide or record the advice given to Ms X about financial support available when she became sole carer for her grandsons amounts to fault. The failure to recognise Ms X's youngest grandson as a looked after child and to offer financial assistance also amounts to fault.
Statement Not upheld Friends and family carers 28-Sep-2017
Summary: The Ombudsman will not investigate the complaint given Ms C's request to have the complaint withdrawn.
Statement Upheld Friends and family carers 21-Sep-2017
Summary: The Council acted without fault in deciding to reduce the support it gave to Miss X as a special guardian, but during the investigation it has identified a separate fault that it will correct and for which it will backdate payments.
Statement Upheld Friends and family carers 06-Sep-2017
Summary: The Council properly supported a private family care arrangement through safeguarding and child in need processes. However, it failed to properly respond to the complainant's complaints on its actions under the statutory children Act complaints procedures.
Statement Closed after initial enquiries Friends and family carers 11-Aug-2017
Summary: The Ombudsman will not investigate this complaint about the actions of the council in relation to the complainant's niece and nephews. This is because we could not add anything to the Council's previous investigation.
Statement Not upheld Friends and family carers 31-Jul-2017
Summary: The Council accepts it could have been clearer in communicating with Mrs X about plans for care of her grandchild. The Ombudsman has not found evidence of further fault in the way it dealt with her about this matter.
Statement Upheld Friends and family carers 14-Jul-2017
Summary: The Ombudsman found fault on Mrs Q's complaint against the Council. The Council delayed making a Family and Friends Allowance payment to her for 8 months. Nor was the Council able to show it advised her about other possible financial help when the grandchildren lived with her. There was no fault on her complaint that the Council required her to complete another financial assessment. The agreed action remedies the avoidable injustice caused.
Statement Upheld Friends and family carers 11-Jul-2017
Summary: There is no fault in the Council's decision not to backdate Mrs X's residence order allowance to January 2011. There was delay in the Council dealing with Mrs X's complaint. It has offered to pay her £500 to recognise this and fault in the way her complaint was investigated. This is a suitable remedy in the circumstances.
Statement Closed after initial enquiries Friends and family carers 26-Jun-2017
Summary: The Ombudsman cannot investigate this complaint about a Viability Assessment Report about the complainant, produced by the Council's children's services. This is because the Report was produced for court proceedings, and so is out of the Ombudsman's jurisdiction.
Statement Upheld Friends and family carers 08-Jun-2017
Summary: Mr and Mrs B complained the Council failed to award the financial support ordered by the court in relation to their grandson. During the investigation the Council agreed to make the payments referred to by the court. No purpose would be served by further enquiry into the actions of the Council.