Durham County Council (25 021 579)

Statement Closed after initial enquiries Friends and family carers 28-Jun-2026

Summary: We will not investigate this complaint about the lack of financial support provided by the Council because there is insufficient evidence of fault in the Council’s actions to justify our involvement.

Bath and North East Somerset Council (26 007 795)

Statement Upheld Friends and family carers 23-Jun-2026

Summary: We will not investigate Ms M’s complaint about staying put payments because there is nothing we could add to the Council’s response and no worthwhile outcome achievable.

Lancashire County Council (25 021 757)

Statement Closed after initial enquiries Friends and family carers 17-Jun-2026

Summary: We will not investigate Ms X’s complaint about the Council’s failure to disclose a recording or transcript of a telephone call and the Council’s apology because there is no worthwhile outcome achievable for us.

London Borough of Lewisham (24 023 350)

Statement Upheld Friends and family carers 15-Jun-2026

Summary: We agree with the Council that there has been fault in the way it managed the family fostering placement of a child (Y) with the complainant and his wife. The Council apologised and agreed to make a symbolic payment for the avoidable distress and to provide a breakdown of the monies paid to the complainants. The original faults were then compounded by the Council’s failure to provide this breakdown. We recommended a specific remedy for this which the Council has accepted. Therefore, we have completed our investigation and am closing the investigation.

Milton Keynes Council (25 007 351)

Statement Closed after initial enquiries Friends and family carers 02-Jun-2026

Summary: We cannot investigate this complaint about care planning for a child, and the Council’s treatment of Mrs X as a foster carer. The law prevents us from investigating complaints about the start of court proceedings or what happened in court. We will also not investigate the part of Mrs X’s complaint about special guardianship financial support. It is reasonable to expect Mrs X to ask the Council for a review.

Cambridgeshire County Council (25 021 046)

Statement Closed after initial enquiries Friends and family carers 01-Jun-2026

Summary: We will not investigate Ms X’s complaint about how the Council provided Special Guardianship Order support. The complaint is late, and there are no good reasons for us to investigate now.

Peterborough City Council (25 020 964)

Statement Closed after initial enquiries Friends and family carers 28-May-2026

Summary: We will not investigate Mr X’s complaint about children service’s actions because we cannot achieve the outcome he seeks of his child’s removal from their mother’s care.

Isle of Wight Council (25 014 449)

Statement Not upheld Friends and family carers 18-May-2026

Summary: Mrs B complained about the Council’s lack of special guardianship support, and that it has delayed investigating her complaint. She says she feels let down by the Council and she would like it to provide financial support to her until the child is an adult. I have ended my investigation of Mrs B’s complaint. It was reasonable for Mrs B to accept the Council’s offer of a fresh stage two investigation, and it is not likely we could achieve the outcome Mrs B would like.

Royal Borough of Greenwich (24 015 967)

Statement Closed after initial enquiries Friends and family carers 27-Apr-2026

Summary: We will not investigate this complaint about special guardianship order financial support. This is because we could not add to any previous investigation and further investigation would not lead to a different outcome.

Leeds City Council (25 017 423)

Statement Closed after initial enquiries Friends and family carers 13-Apr-2026

Summary: We will not investigate this complaint about the Council failing to correct incorrect data it holds about Miss X as part of an assessment by Children’s Services. The Information Commissioner’s Office is better placed to consider a complaint about data handling, and we could not achieve more for Miss X than the Council has already done, so the matter does not warrant us investigating.