Oldham Metropolitan Borough Council (24 019 251)

Statement Upheld Friends and family carers 19-Aug-2026

Summary: The Council has already accepted that it was at fault for how it supported Mrs X as a special guardian, and that this caused her an injustice. Its proposed symbolic financial remedy, however, did not adequately recognise that injustice. It has now agreed to offer
Mrs X an increased payment in line with our guidance on remedies.

Middlesbrough Borough Council (26 012 170)

Statement Closed after initial enquiries Friends and family carers 15-Aug-2026

Summary: We cannot investigate this complaint about a viability assessment carried out by the Council. This is because the substantive matter has been considered as part of court proceedings.

Tameside Metropolitan Borough Council (25 024 988)

Statement Upheld Friends and family carers 12-Aug-2026

Summary: We will not investigate this complaint about a kinship placement. This is because further investigation would not lead to a different outcome, any fault has not caused injustice and we will not normally investigate complaint handling if we are not investigating the substantive complaint.

North Tyneside Metropolitan Borough Council (26 006 821)

Statement Closed after initial enquiries Friends and family carers 09-Aug-2026

Summary: We cannot investigate this complaint about the actions of Council officers relating to the care of a child. This is because the matters have been, or can be, considered in court.

Wirral Metropolitan Borough Council (26 011 261)

Statement Closed after initial enquiries Friends and family carers 26-Jul-2026

Summary: We will not investigate this complaint about the Council’s refusal to investigate Mrs X’s complaint about her care for a relative. This is because the complaint is late and there are no good reasons to investigate now.

Blackpool Borough Council (26 000 296)

Statement Closed after initial enquiries Friends and family carers 21-Jul-2026

Summary: We will not investigate this complaint about the Council failing to carry out a child and family assessment for Mrs Y, and the Council not providing any financial support or guidance to Mrs X. This is because there is insufficient evidence of fault for the first part of complaint, for the remaining part, further investigation would not lead to a different outcome.

Lancashire County Council (26 009 526)

Statement Closed after initial enquiries Friends and family carers 19-Jul-2026

Summary: We will not investigate this complaint about how the Council calculated Mr X’s Special Guardianship Allowance. This is because there is not enough evidence of fault. We also will not investigate Mr X’s complaint about historical payments of fostering allowance as it is late.

Wirral Metropolitan Borough Council (25 015 517)

Statement Closed after initial enquiries Friends and family carers 15-Jul-2026

Summary: We will not investigate this complaint about the ending of a kinship care arrangement because there is nothing we could add to the Council’s response, our investigation would not change the outcome and there is, therefore, no worthwhile outcome achievable for us.

Hertfordshire County Council (25 030 182)

Statement Closed after initial enquiries Friends and family carers 06-Jul-2026

Summary: We cannot investigate this complaint about the Council’s kinship assessment. This is because the law prevents us from investigating issues considered by a court.

Rotherham Metropolitan Borough Council (25 022 272)

Statement Closed after initial enquiries Friends and family carers 01-Jul-2026

Summary: We will not investigate this complaint about Special Guardianship Order allowance payments because we cannot achieve the outcome the complainant wants.