Wirral Metropolitan Borough Council (23 017 549)

Statement Upheld Friends and family carers 11-May-2025

Summary: Mr and Mrs X complained the Council failed to respond to their contacts about caring for young family members when they were taken into care. They also complained about contact arrangements. We found there was some fault in communication and responsiveness. This caused upset and frustration. However, it did not lead to the children being placed with foster carers when this would not have otherwise been the case.

Wirral Metropolitan Borough Council (24 019 016)

Statement Upheld Friends and family carers 06-May-2025

Summary: We will not investigate Miss X’s complaint about children services’ actions. We have upheld Miss X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.

Lancashire County Council (24 004 288)

Statement Not upheld Friends and family carers 13-Apr-2025

Summary: Mrs X complains the Council wrongly claims she is caring for her grandchildren as a private arrangement and has failed to provide appropriate support. We found there is no evidence of fault in the way the Council carried out the investigation under the statutory complaints procedure. The Council has accepted and acted on the investigations findings and recommendations and we cannot add anything significant to the investigation.

Dudley Metropolitan Borough Council (24 006 783)

Statement Upheld Friends and family carers 09-Apr-2025

Summary: Mr and Mrs X complained about the Council’s action since placing their grandson in their care in August 2022. They complain the Council has failed to provide appropriate financial and practical support to assist them in caring for their grandson. We found the Council’s failure follow proper procedure when it placed their grandson in Mr and Mrs X’s care is fault. As was the failure to provide clear information, explanations and support, including financial support. These faults have affected Mr and Mrs X’s health and wellbeing and caused them significant financial difficulties. The Council has agreed to apologise and make a payment to Mr and Mrs X and carry out the stage two report and stage three panel recommendations to address these faults.

Dudley Metropolitan Borough Council (24 018 608)

Statement Closed after initial enquiries Friends and family carers 06-Apr-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to recover an overpayment of caring allowance. It is unlikely we would find fault.

Lincolnshire County Council (24 015 777)

Statement Upheld Friends and family carers 27-Mar-2025

Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.

Coventry City Council (22 011 292)

Statement Closed after initial enquiries Friends and family carers 13-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s actions in removing his children and while they were away from his care. A court decided who should care for the children and matters connected with that are ones we are legally prevented from investigating. Data matters are ones the Information Commissioner would be better placed than us to consider. The remaining administrative matters are ones where we could not add to the Council’s own investigation. And we could not achieve Mr X’s desired outcomes by investigating.

Lancashire County Council (24 003 404)

Statement Closed after initial enquiries Friends and family carers 04-Mar-2025

Summary: We will not investigate this complaint about the calculation of a Special Guardianship allowance because Mr X could reasonably have raised his concerns in court.

Devon County Council (24 009 626)

Statement Upheld Friends and family carers 03-Mar-2025

Summary: Miss B complained that the Council had failed refund deductions of child benefit from her Special Guardian Allowance to 2019 when she became a special guardian. We found the Council failed to properly consider whether Miss B’s circumstances merited a backdated payment over a longer period. However, the Council has now offered to make a payment of approximately £6,300, representing the deductions back to 2019. We are satisfied this adequately remedies the injustice to Miss B.

St Helens Metropolitan Borough Council (24 007 341)

Statement Not upheld Friends and family carers 25-Feb-2025

Summary: Mrs X complained that the Council failed to pay her the allowance due to her as a kinship carer. We have found no fault. The Council properly considered the circumstances of the case and made a decision which was consistent with the requirements of government guidance.