Recent statements in this category are shown below:
Statement Upheld Disabled children 27-Jun-2019
Summary: The Ombudsman found fault by the Council in its handling of the Education, Health and Care plan process for a young man with special educational needs, and with the social care support it provided to him. This resulted in unnecessary delays and caused the complainant, who is the young man's mother, avoidable distress and inconvenience. The Council agreed to apologise to the complainant and pay a financial remedy in recognition of the impact this fault had on her and her son. The Council will also take action to prevent similar problems occurring in future.
Statement Upheld Disabled children 17-Jun-2019
Summary: The Ombudsmen found fault with the way a CCG managed the Children's Continuing Care process for a child with severe disabilities. They recommended the CCG apologise for this fault and pay the complainants a financial remedy in recognition of the distress this caused them. They also found fault with the Council's delayed assessment of the parents' needs as carers. The Council agreed to apologise to the complainants. The Ombudsmen found no fault with the actions of a Trust involved with the child's care.
Statement Not upheld Disabled children 29-May-2019
Summary: Ms X complained the Council failed to provide disabled adaptations for her son, Z, did not take action when she complained her neighbour was abusing Z and failed to provide out of school activities for Z as specified in his Education, Health and Care Plan. There was no fault in the Council's actions.
Statement Upheld Disabled children 29-May-2019
Summary: Miss B complained that the Council failed to pay sufficient compensation for the injustice caused by fault in the way it dealt with provision of support for her son, C. The Council has agreed to pay £3100.
Statement Upheld Disabled children 21-May-2019
Summary: Mrs B complained about the Council's refusal to provide transport for her son to attend short breaks at out-of-borough placement, following a reduction in the opening hours of the in-borough provision. We have found fault with the Council's decision not to pay for the transport and the way in which it dealt with the complaint. The Council has agreed to pay Mrs B £500.
Statement Upheld Disabled children 14-May-2019
Summary: Mrs P complained the Council failed to offer her family sufficient respite. At the time her child, Q, was out of school with no provision. The Council has agreed to make a financial settlement, including reimbursing Mrs P for avoidable expenses and for Q's missed education, and to consider providing respite.
Statement Upheld Disabled children 03-May-2019
Summary: Mrs X complains the Council was responsible for the decision made by the special school her child attends to temporarily close its after-school club causing distress to her child. We found fault as the communication between the Council and school lacked clarity. But this fault did not cause Mrs X and her child an injustice as the decision to close the club was taken by the school. So, we have completed our investigation.
Statement Not upheld Disabled children 29-Apr-2019
Summary: Ms X complains the Council delayed making Direct Payments for her son's respite care when they moved into the Council's area. The Ombudsman has found no evidence of fault in the way the Council considered these matters.
Statement Upheld Disabled children 25-Apr-2019
Summary: Mrs X complains that the Council failed to deal properly with her requests for support for her disabled child, including respite care. She also complains that it failed to carry out a social care assessment for her child as part of his transfer to an Education Health and Care Plan. The Ombudsman finds that the Council was at fault in the way it dealt with both these matters. It created unnecessary barriers to access to services for a disabled child. The Council has agreed a suitable remedy, including payments to Mrs X, an assessment of her child's needs and a review of procedures. Mrs X may come back to the Ombudsman after the assessment to consider whether any further remedy is appropriate.
Statement Not upheld Disabled children 05-Apr-2019
Summary: the Council has been unable to recruit a specialist teacher of the deaf to fill a vacant post, but this is not the result of fault by the Council. The Council's specialist nursery nurse has provided support for B, and when Mr F complained he wanted more support, the Council increased the level of support provided.