Cheshire East Council (24 014 199)

Statement Closed after initial enquiries Disabled children 03-Feb-2025

Summary: We will not investigate this complaint about how the Council assessed and then decided on the support it would provide to Mrs X’s child. It is unlikely we would find any fault in the Council’s actions.

North Yorkshire Council (24 006 141)

Statement Closed after initial enquiries Disabled children 29-Jan-2025

Summary: We will not investigate this complaint about the Council’s failure to provide support to Mrs X’s daughter. Any complaint about the Council’s actions here are late and there are no good reasons why it could not have been made sooner.

Staffordshire County Council (23 016 736)

Statement Upheld Disabled children 23-Jan-2025

Summary: The Council was at fault for reducing the social care support it offered to Miss X and her disabled son without warning. Before our involvement, it also accepted failings in how it carried out occupational therapy and carer’s assessments. It has agreed to provide Miss X with remedies for the injustice these matters caused her. However, it was not otherwise at fault for how it provided support to Miss X’s son, or for how it dealt with her application for adaptations to her home.

Somerset Council (24 009 824)

Statement Upheld Disabled children 22-Jan-2025

Summary: The Council failed to consider a Tribunal recommendation about social care provision within the required timescale; failed to put care support in place; delayed investigating the complaint, and when it did investigate, failed to consider a financial remedy for missed provision. As a result, Ms X and her family went without support and were caused unnecessary time and trouble. The Council will apologise, make a symbolic payment for missed provision and distress, and carry out service improvements. The complaint is upheld.

London Borough of Hounslow (24 007 833)

Statement Not upheld Disabled children 13-Jan-2025

Summary: Miss X complained about how the Council refused her application for a Blue Badge for her son. We ended our investigation into the complaint. Further investigation by the Ombudsman would not likely achieve a worthwhile outcome.

London Borough of Hounslow (24 012 086)

Statement Closed after initial enquiries Disabled children 13-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision not to issue a Blue Badge for the complainant’s son. This is because there is not enough evidence of fault by the Council.

Devon County Council (24 015 191)

Statement Upheld Disabled children 17-Dec-2024

Summary: Mr X complained about the Council’s handling of his complaint about his son, Y’s, care. He complained the Council has not considered the complaint after a long delay. Mr X said Y has not received the enabling support specified in his Education, Health and Care Plan. There was fault in the way the Council did not complete the statutory children’s complaint procedure and delayed communicating this. The Council has not considered the complaint and Mr X was put to time and trouble to complain. The Council has agreed to apologise, make a financial payment and progress the children’s statutory complaint process.

Reading Borough Council (24 002 853)

Statement Not upheld Disabled children 17-Dec-2024

Summary: Miss X complained the Council failed to provide support for her disabled child. Miss X said this impacted her mental and physical health. She said she was promised support and did not get it. We have discontinued our investigation into this complaint. This is because the Council will address this complaint through the statutory complaints procedure.

London Borough of Harrow (24 008 754)

Statement Upheld Disabled children 17-Dec-2024

Summary: Mr X complained the Council has not taken action to ensure that he and his wife have the respite care for their child that the family is entitled to. The Council was at fault because of its failure to commence a stage two statutory investigation under the Children Act 1989. This caused Mr X distress, worry, uncertainty, and frustration. The Council should take action to remedy the injustice caused to Mr X by the fault and to avoid it happening again in future.

London Borough of Harrow (24 012 043)

Statement Closed after initial enquiries Disabled children 13-Dec-2024

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainants’ application and appeal for a Blue Badge for their son. This is because there is insufficient evidence of fault on the Council’s part.