Recent statements in this category are shown below:
Statement Not upheld Disabled children 14-Feb-2019
Summary: Mrs B complains about the Council's involvement with her and her daughter C, who has a disability. There are ongoing court proceedings relating to C. The Ombudsman has discontinued its investigation as it cannot investigate matters that are being considered in court.
Statement Upheld Disabled children 08-Feb-2019
Summary: The Council took too long to deal with Miss M's complaint about social care provision for her children, T and L. They each have disabilities. The Ombudsman asked the Council to apologise to Miss M, and carry out a child and family assessment. The Council has completed the assessment. The Council has agreed pay Miss M £250 for the delay in dealing with her complaint.
Statement Upheld Disabled children 29-Jan-2019
Summary: Mrs X complained that the Council unfairly removed the respite provision for her son, F. The Ombudsman finds that the Council failed to consider F's needs and wish for respite fully when it ended the provision. Mrs X and her son missed out on the opportunity to have the short breaks as a result. The Council has agreed a suitable remedy.
Statement Upheld Disabled children 23-Jan-2019
Summary: Mr B complains the Council did not investigate his complaint about a social worker properly, didn't complete an internal review properly and has not explained how it has introduced changes to prevent the same problems happening again. The Council has accepted it was at fault because the complaints process took a long time and did not fully consider Mr B's complaint. The Council have apologised to Mr B and offered a financial settlement. As well as this, the Council accepts it should pay Mr B an additional £250 to reflect the time taken to deal with his complaint and how it managed his case.
Statement Upheld Disabled children 15-Jan-2019
Summary: Mrs T complained about problems she had accessing funding for her daughter, Miss R. The Council did not complete reviews properly and failed to allocate a social worker to Miss R's case. The CCG took over 12 months to decide that Miss R was eligible for healthcare funding and took too long to agree a suitable support plan. This caused injustice to Miss R's paid carers which include Mrs T. The Council and the CCG agreed to the Ombudsmen's recommendations to apologise, pay a financial remedy, complete a retrospective review of Miss R's entitlement to healthcare funding and consider whether any lessons can be learnt.
Statement Not upheld Disabled children 09-Jan-2019
Summary: The complainant is not satisfied with the Council's Stage 2 investigation of his complaint under the statutory complaints procedure. There is a third stage to this process; the Complaints Review Panel. The Ombudsman considers that it is not appropriate for him to consider this complaint, at this stage. The Council has agreed to arrange a Complaints Review Panel if the complainant requests this.
Statement Not upheld Disabled children 08-Jan-2019
Summary: Miss X complained the Council had not properly assessed or met her needs as carer to her son Z. The Council has assessed Miss X's needs as a carer without fault. It has also offered to reassess her needs to see if they have changed since the last assessment.
Statement Upheld Disabled children 19-Dec-2018
Summary: Ms X complained the Council's short break service failed to respond appropriately to her request for direct payments to support her family and son. The Council failed to provide her with timely and appropriate support. The Council has acted appropriately to recommendations from the statutory children's complaint investigation into this complaint. The Council has agreed to provide the Ombudsman and Ms X with a summary of the outcome of its still ongoing review into services for disabled children once this is complete.
Statement Not upheld Disabled children 10-Dec-2018
Summary: Miss B complained the Council failed to put in place support and transport for her son, delayed completing an occupational therapy referral and wrote to her in a rude and aggressive fashion. I have found no fault by the Council.
Statement Upheld Disabled children 20-Nov-2018
Summary: Mrs X complains that the Council has delayed in making a decision about funding for an extension as an adaptation for her step-son who has disabilities. She says this delay has impacted on the child's health and behaviour because they can no longer eat together as a family, and there is no room for activities. She also complains that the Council's records are inaccurate, and about the way the Council has handled her complaint. The Ombudsman does not find fault with the Council for the delays because the Council is entitled to defer a decision if further assessments are needed. The Ombudsman finds fault with the Council for the way it handled Mrs X's complaint. The Council has agreed to apologise to Mrs X and remind staff of the complaints procedure. The Ombudsman will not consider the part of Mrs X's complaint about the Council's records. This is because the Information Commissioner's Office is better placed to consider this part of the complaint, and there are no good reasons for us to investigate.