London Borough of Harrow (24 012 853)

Statement Not upheld Disabled children 14-Jul-2025

Summary: We have found no fault with how the Council handled Mrs X’s son’s blue badge application. It followed the correct procedure as required by the Department for Transport’s guidance.

Hampshire County Council (25 001 272)

Statement Closed after initial enquiries Disabled children 14-Jul-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to cease a care package for her child, Y. This is because the Council considered the complaint via the statutory children’s complaints process. There is insufficient evidence of fault and an investigation by the Ombudsman is unlikely to add anything further.

London Borough of Islington (24 016 440)

Statement Not upheld Disabled children 13-Jul-2025

Summary: Miss X complained the Council failed to properly consider the evidence and her son’s needs when it decided he met the Universal Plus short breaks criteria. We do not find fault with the Council’s decision making.

London Borough of Haringey (24 022 973)

Statement Upheld Disabled children 06-Jul-2025

Summary: We uphold this complaint that the Council used another process rather than the statutory procedure for complaints about children’s services to respond to Miss X’s complaint. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice caused to Miss X

Milton Keynes Council (25 002 504)

Statement Closed after initial enquiries Disabled children 06-Jul-2025

Summary: We will not investigate this complaint about an unsuccessful blue badge application for a young child. This is because there is insufficient evidence of fault by the Council.

Kirklees Metropolitan Borough Council (25 000 935)

Statement Closed after initial enquiries Disabled children 04-Jul-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse Miss X’s application for a Blue Badge for her son. There is insufficient evidence of fault on the Council’s part to warrant our intervention.

London Borough of Hounslow (25 002 637)

Statement Closed after initial enquiries Disabled children 02-Jul-2025

Summary: We will not investigate this complaint about an unsuccessful blue badge application for a child. This is because there is insufficient evidence of fault by the Council.

North Somerset Council (25 000 278)

Statement Closed after initial enquiries Disabled children 29-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to issue his son with a Blue Badge. This is because there is not enough evidence of fault by the Council for us to be able to question its decision.

Kent County Council (24 012 466)

Statement Upheld Disabled children 24-Jun-2025

Summary: Miss B complained the Council has taken away respite support provided for her disabled son, without considering the impact on her. The Council was at fault for its failure to consider Miss B’s complaint through the children’s statutory complaint procedure. Because of the fault, Miss B suffered distress and frustration. The Council has agreed to apologise to Miss B and consider her complaint through the children’s statutory complaint procedure.

Surrey County Council (24 018 573)

Statement Upheld Disabled children 22-Jun-2025

Summary: Mr X complained the Council took too long to carry out an occupational therapy assessment for his child Y. We found delay by the Council which caused avoidable distress and frustration. The Council will apologise and make a symbolic payment to reflect the distress. It has already increased staffing levels in the relevant team and this will minimise the chance of recurrence.