Recent statements in this category are shown below:
Statement Upheld Disabled children 15-Jan-2019
Summary: Mrs T complained about problems she had accessing funding for her daughter, Miss R. The Council did not complete reviews properly and failed to allocate a social worker to Miss R's case. The CCG took over 12 months to decide that Miss R was eligible for healthcare funding and took too long to agree a suitable support plan. This caused injustice to Miss R's paid carers which include Mrs T. The Council and the CCG agreed to the Ombudsmen's recommendations to apologise, pay a financial remedy, complete a retrospective review of Miss R's entitlement to healthcare funding and consider whether any lessons can be learnt.
Statement Not upheld Disabled children 09-Jan-2019
Summary: The complainant is not satisfied with the Council's Stage 2 investigation of his complaint under the statutory complaints procedure. There is a third stage to this process; the Complaints Review Panel. The Ombudsman considers that it is not appropriate for him to consider this complaint, at this stage. The Council has agreed to arrange a Complaints Review Panel if the complainant requests this.
Statement Not upheld Disabled children 08-Jan-2019
Summary: Miss X complained the Council had not properly assessed or met her needs as carer to her son Z. The Council has assessed Miss X's needs as a carer without fault. It has also offered to reassess her needs to see if they have changed since the last assessment.
Statement Upheld Disabled children 19-Dec-2018
Summary: Ms X complained the Council's short break service failed to respond appropriately to her request for direct payments to support her family and son. The Council failed to provide her with timely and appropriate support. The Council has acted appropriately to recommendations from the statutory children's complaint investigation into this complaint. The Council has agreed to provide the Ombudsman and Ms X with a summary of the outcome of its still ongoing review into services for disabled children once this is complete.
Statement Not upheld Disabled children 10-Dec-2018
Summary: Miss B complained the Council failed to put in place support and transport for her son, delayed completing an occupational therapy referral and wrote to her in a rude and aggressive fashion. I have found no fault by the Council.
Statement Upheld Disabled children 20-Nov-2018
Summary: Mrs X complains that the Council has delayed in making a decision about funding for an extension as an adaptation for her step-son who has disabilities. She says this delay has impacted on the child's health and behaviour because they can no longer eat together as a family, and there is no room for activities. She also complains that the Council's records are inaccurate, and about the way the Council has handled her complaint. The Ombudsman does not find fault with the Council for the delays because the Council is entitled to defer a decision if further assessments are needed. The Ombudsman finds fault with the Council for the way it handled Mrs X's complaint. The Council has agreed to apologise to Mrs X and remind staff of the complaints procedure. The Ombudsman will not consider the part of Mrs X's complaint about the Council's records. This is because the Information Commissioner's Office is better placed to consider this part of the complaint, and there are no good reasons for us to investigate.
Statement Not upheld Disabled children 12-Nov-2018
Summary: Mr X says the Council is at fault in how it considered his request for Direct Payments for his son and his attempts to challenge its decision on this matter. The Ombudsman has not found any evidence of fault by the Council and for this reason he has ended his investigation of this complaint.
Statement Upheld Disabled children 12-Nov-2018
Summary: Ms X complains that the Council offered home to school transport which was unsuitable for her disabled child. There was fault by the Council because it did not properly consider Ms X's reasons for saying the transport was unsuitable. The Council agreed to a financial remedy to reflect Ms X's distress and time and trouble.
Statement Not upheld Disabled children 07-Nov-2018
Summary: There was no fault in the Council's consideration of Mr F's complaint under the statutory children's complaints procedure and it took the action recommended by the panel at stage 3 of that procedure.
Statement Upheld Disabled children 05-Nov-2018
Summary: Mrs X said the Council failed to put in place the actions agreed following its consideration of her complaint. It also failed to offer a remedy for the complaints it upheld and its complaints handling process was subject to significant delay. There is evidence of fault and the Council has agreed to change its procedures and make a financial remedy.