Disabled children

Recent statements in this category are shown below:

  • Gateshead Metropolitan Borough Council (16 016 293)

    Statement Upheld Disabled children 29-Mar-2018

    Summary: There is no fault with how the Council has dealt with Mr X's housing register application. There is fault with how it handled his complaint.

  • London Borough of Bromley (17 017 404)

    Statement Closed after initial enquiries Disabled children 16-Mar-2018

    Summary: The Ombudsmen will not investigate Mrs M's complaint about her child's care package, housing adaptations and her family's housing. It would be reasonable to wait for the conclusion of legal action by Mrs M's children, which may resolve all her concerns.

  • Wirral Metropolitan Borough Council (17 009 102)

    Statement Upheld Disabled children 14-Mar-2018

    Summary: the Council failed to tell Mrs B about changes to how it organised her respite care arrangements. An apology, provision of further information about roles and responsibilities and a reminder to officers is satisfactory remedy for the injustice caused.

  • Plymouth City Council (17 011 033)

    Statement Not upheld Disabled children 07-Mar-2018

    Summary: There was no evidence of fault in the way the Council assessed C's needs to advise the school on what adjustments it had to make. There was some fault in the Council's communications and information it included in the report but these have already been addressed by the Council.

  • Wirral Metropolitan Borough Council (17 013 371)

    Statement Upheld Disabled children 01-Mar-2018

    Summary: Mrs X complains about the Council's decision to change the respite care arrangements for her son. The Ombudsman finds fault in how the Council communicated its decision. The Ombudsman recommends the Council provides an apology and takes action.

  • Lancashire County Council (17 011 719)

    Statement Upheld Disabled children 23-Feb-2018

    Summary: The Council failed to deal properly with Mr X's complaint about support for his disabled child. It will start a second stage investigation under the statutory complaints procedure for children without delay.

  • Cumbria County Council (17 001 035)

    Statement Upheld Disabled children 23-Feb-2018

    Summary: The Council's failure to record its best interest decision regarding sharing Y's information with Mr X amounts to fault. The Council's decision to restrict Mr X to a single point of contact without warning, for an indefinite period, with no provision for review also amounts to fault and should be reviewed.

  • Sefton Metropolitan Borough Council (16 015 972)

    Statement Upheld Disabled children 07-Feb-2018

    Summary: The Council has failed to evidence that it properly considered Mrs B and her daughter's circumstances during an assessment when it decided not to increase her package of care. It then failed to accept the stage two independent investigator's findings who upheld Mrs B's complaint. The Council has now agreed to allocate an independent social worker to complete a new assessment and apologise.

  • Thurrock Council (17 009 662)

    Statement Upheld Disabled children 02-Feb-2018

    Summary: The Ombudsman will not investigate Ms B's complaint about how the Council dealt with Miss C's complaint about the care and respite provided for Miss C and her daughter. This is because the Council has resolved the substantive issue.

  • Staffordshire County Council (16 012 932)

    Statement Upheld Disabled children 29-Jan-2018

    Summary: The Council was at fault in the way it considered Ms X's request for support in caring for her disabled child. This leaves her in doubt about what support the Council would have provided if it had considered the matter properly. The Council has agreed to apologise, make a payment, and provide training to staff on including parent carer needs in assessments. This is a satisfactory remedy.