Recent statements in this category are shown below:
Statement Not upheld Disabled children 07-Aug-2018
Summary: The complainant complained that the Council had unfairly refused to grant her son a Blue Badge parking permit. The Council has now reviewed the matter and it has agreed to provide a Blue Badge. The Ombudsman has therefore completed his investigation and is closing the complaint.
Statement Upheld Disabled children 03-Aug-2018
Summary: The Council was at fault for refusing to consider this complaint, about support for a disabled child, at stage 3 of the statutory procedure. This has caused injustice to the complainant.
Statement Upheld Disabled children 27-Jun-2018
Summary: Miss X complains about the Council's delay in starting the transition process for her disabled son when his residential college placement was due to end. She also complains about lack of social work support for him. There was fault by the Council causing uncertainty, distress and anxiety to Miss X and her son. The Council has agreed a remedy to acknowledge these faults and improve the Council's procedures in this area.
Statement Upheld Disabled children 22-Jun-2018
Summary: Mr X complains the Council was at fault as it did not provide a carer to help Mrs X use a two-person hoist to handle their disabled son. So, Mrs X used it on her own and suffered an injury. The Council has accepted it was at fault as it delayed resolving the issue and considering whether the family should receive Direct Payments to buy in support. It has already apologised to Mr and Mrs X and offered payment in recognition of the distress caused. This is a suitable remedy and so we are completing our investigation.
Statement Upheld Disabled children 15-May-2018
Summary: Ms X says the Council stopped direct payments which enabled her daughter to access community activities without proper justification. There was fault by the Council because the wording of its short breaks direct payments policy does not properly reflect government regulations on breaks for carers. However, this fault did not cause Ms X an injustice that warrants a remedy from the Ombudsman.
Statement Upheld Disabled children 29-Mar-2018
Summary: There is no fault with how the Council has dealt with Mr X's housing register application. There is fault with how it handled his complaint.
Statement Upheld Disabled children 14-Mar-2018
Summary: the Council failed to tell Mrs B about changes to how it organised her respite care arrangements. An apology, provision of further information about roles and responsibilities and a reminder to officers is satisfactory remedy for the injustice caused.
Statement Not upheld Disabled children 07-Mar-2018
Summary: There was no evidence of fault in the way the Council assessed C's needs to advise the school on what adjustments it had to make. There was some fault in the Council's communications and information it included in the report but these have already been addressed by the Council.
Statement Upheld Disabled children 01-Mar-2018
Summary: Mrs X complains about the Council's decision to change the respite care arrangements for her son. The Ombudsman finds fault in how the Council communicated its decision. The Ombudsman recommends the Council provides an apology and takes action.
Statement Upheld Disabled children 23-Feb-2018
Summary: The Council's failure to record its best interest decision regarding sharing Y's information with Mr X amounts to fault. The Council's decision to restrict Mr X to a single point of contact without warning, for an indefinite period, with no provision for review also amounts to fault and should be reviewed.