Devon County Council (23 009 448)

Statement Upheld Disabled children 11-Jun-2024

Summary: Miss X complained the Council did not properly consider her requests for an assessment from its disabled children’s service for both her children. The Council did not properly assess Miss X’s daughter, delayed in its assessments for both children, and did not properly investigate Miss X’s concerns about racist language during an assessment. This caused delays in Miss X’s son receiving short breaks, and uncertainty about whether her daughter was correctly assessed as not being eligible for short breaks. It also caused the family avoidable distress and time and trouble. The Council agreed to apologise, carry out an independent assessment for Miss X’s daughter, and pay a financial remedy. It will also issue reminders to its staff.

London Borough of Barking & Dagenham (24 000 251)

Statement Closed after initial enquiries Disabled children 04-Jun-2024

Summary: We will not investigate this complaint about the Council refusing to provide Miss X’s son with a virtual blue badge. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The injustice to Miss X is not significant enough to warrant an investigation and there is also not enough evidence of fault by the Council.

Leicestershire County Council (23 013 051)

Statement Upheld Disabled children 03-Jun-2024

Summary: There was fault by the Council in the way it completed the Stage 3 statutory children’s complaint outcomes it had agreed and in failing to consider whether a financial remedy for missed short break provision was merited. The Council will apologise, make a time and trouble payment and now consider a financial remedy.

London Borough of Hounslow (24 000 297)

Statement Closed after initial enquiries Disabled children 29-May-2024

Summary: We will not investigate this complaint about the Council’s decision not to issue a Blue Badge for the complainant’s son. This is because there is not enough evidence of fault by the Council.

London Borough of Waltham Forest (23 006 931)

Statement Not upheld Disabled children 22-May-2024

Summary: Mrs X complains the Council failed to consider all her evidence when she applied for a blue badge for her son. We do not find fault with the Council, so we cannot therefore criticise the merits of its decision.

Central Bedfordshire Council (23 021 031)

Statement Closed after initial enquiries Disabled children 13-May-2024

Summary: We will not investigate Mrs X’s complaint about the Council failing to investigate her complaint fully under the statutory children’s complaints procedure. This is because an investigation would not lead to any further findings or outcomes.

London Borough of Camden (23 018 462)

Statement Closed after initial enquiries Disabled children 12-May-2024

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her child a Blue Badge. The Council has since reversed its decision and issued a Blue Badge. Further investigation would not lead to a different outcome.

London Borough of Islington (23 006 303)

Statement Upheld Disabled children 08-May-2024

Summary: Mr X complained the Council incorrectly refused to grant his son a blue badge for disabled parking which meant it was unsafe when his son was out walking or on public transport. We found fault because the Council failed to carry out an adequate review of Mr X’s application. To remedy the injustice caused by this fault, the Council has agreed to apologise to Mr X and request that he submits a new application.

Cheshire East Council (23 012 870)

Statement Upheld Disabled children 25-Apr-2024

Summary: Mr and Mrs X complained the Council signed off installation works of a specialist electrical bath for their child without getting an electrical safety certificate from the contractors. Mr and Mrs X also complained the Council installed the incorrect bath. We found fault with the Council failing to get the correct electrical safety certificate and for delays in making this safe. The Council agreed to apologise to Mr and Mrs X and pay them £500 for the avoidable distress and inconvenience caused. We did not find fault with the Council’s installation of the bath or later changing this to a wet-room.

Wigan Metropolitan Borough Council (23 018 974)

Statement Closed after initial enquiries Disabled children 18-Apr-2024

Summary: We will not investigate this complaint about the Council’s refusal to agree to the complainant’s request to for the removal of a wall at his home. This is because there is no evidence of fault on the Council’s part.