Disabled children

Recent statements in this category are shown below:

  • Bath and North East Somerset Council (19 001 268)

    Statement Not upheld Disabled children 01-Apr-2020

    Summary: Mr X complains about the Council's decision to change the eligibility criteria for its short breaks services. The new policy means only Council residents can access the services. He also complains about the Council's handling of the complaint. The Ombudsman finds no fault with the way the Council considered its decision.

  • Hertfordshire County Council (19 012 768)

    Statement Upheld Disabled children 24-Mar-2020

    Summary: Ms X complains the Council failed to deal properly with her complaint about its decision to cut the care package for her two sons. The Council has failed to use the statutory complaints procedure for children's social care, which appears to be a systemic issue. It will escalate Ms X's complaint to the second investigative stage of the procedure.

  • Gloucestershire County Council (19 004 566)

    Statement Upheld Disabled children 25-Feb-2020

    Summary: Miss X and Mrs Y complain about the Council's handling and outcome on their complaints about children's social care. They say the Council has not considered the financial loss, hardship and trauma suffered. The Ombudsman finds fault in the Council's consideration of the complaint at Stage 3. The Ombudsman recommends the Council pays £500 for time and trouble and £1000 for the distress suffered by Miss X and Mrs Y.

  • Sefton Metropolitan Borough Council (18 019 345)

    Statement Upheld Disabled children 22-Jan-2020

    Summary: Mrs X complained about the way the Council handled the Education, Health and Care (EHC) Plan process for her two children B and Z. The Council was at fault when it failed to request any input from Adult Social Care for B and it delayed in involving Children's Social Care Services for Z. The Council also delayed in completing B's annual reviews in 2018 and 2019. The Council has agreed to make Mrs X a financial payment to remedy the frustration and time and trouble this caused her and also to remedy the lost provision Z experienced. There was no fault in the Council's decision not to refund Mrs X the costs she paid for B to receive care at Centre F one day a week up to the age of 18 years old.

  • St Helens Metropolitan Borough Council (19 008 156)

    Statement Upheld Disabled children 12-Dec-2019

    Summary: Ms X complained the Council unreasonably refused to assign a social worker from its children with disabilities service to assess her son and has delayed in meeting his needs. The Council has not considered the complaint at stage two of the statutory children's complaints procedure. There are no grounds for the Ombudsman to consider the complaint early. The Council will conduct a stage two investigation, apologise to Ms X and make a payment to her to remedy the injustice caused by its delay.

  • London Borough of Haringey (19 004 368)

    Statement Upheld Disabled children 27-Nov-2019

    Summary: Mrs X complains about the Council's attempts to arrange a review of her son's short breaks personal budget. The Ombudsman found fault in the way the Council wrote to Mrs X. The letters it sent were not clear enough and caused her confusion and frustration. One letter arrived several days after the date of the meeting it proposed. The Ombudsman recommended the Council should apologise to Mrs X and pay a financial remedy in recognition of the injustice caused to her. It agreed to do so.

  • London Borough of Sutton (19 007 786)

    Statement Upheld Disabled children 27-Nov-2019

    Summary: This complaint follows a previous complaint to the Ombudsman in which we found that the Council failed to deal properly with Mrs X's requests for social care support for her son since July 2017. The Council has now carried out an assessment and put in place a package of support. The Council has offered to pay Mrs X £10,000 to recognise the support her family could have had if it had handled her application properly. This is a suitable remedy.

  • Dudley Metropolitan Borough Council (19 001 745)

    Statement Not upheld Disabled children 22-Nov-2019

    Summary: following my enquiries, the Council decided to make a referral to the Disclosure and Barring Service (DBS). The DBS will consider Mrs M's allegations against her son's carer. I have ended my investigation because there is nothing more I can achieve.

  • Derbyshire County Council (19 007 721)

    Statement Upheld Disabled children 22-Nov-2019

    Summary: Mrs F complains the Council has removed social care support for her son. The Council has failed to investigate Mrs F's complaint under the children's statutory complaints procedure. The Council has agreed to investigate the complaint under stage 2 of the statutory procedure without delay.

  • Lancashire County Council (17 018 117)

    Statement Upheld Disabled children 21-Nov-2019

    Summary: Mrs X complains the Council failed to properly advise or support her in the administration of direct payments for the care of her children. There was fault in the Council's administration and monitoring of Mrs X's direct payment arrangements. This fault has caused Mrs X an injustice.