Statement Not upheld Disabled children 13-Dec-2021
Summary: Mr X complains the Council has not paid him backdated direct payments. The Council is not at fault.
Statement Upheld Disabled children 30-Nov-2021
Summary: Mr X complained about delay by the Council when arranging replacement cot sides for his disabled son's bed and related matters. We have found the Council to be at fault. To remedy the injustice caused, the Council has agreed to apologise and make a payment to Mr X for the distress and his time spent dealing with the matter. The Council has already taken action to improve the ordering process that should prevent a similar situation happening again.
Statement Upheld Disabled children 30-Nov-2021
Summary: Mrs Y complains the Council did not complete a suitable assessment of her son, Child A's needs, which meant he missed support. Mrs Y also complains about how the Council handled her complaint. The Ombudsman finds fault with the Council for delaying an assessment for disability aids, and for not considering Mrs Y's complaint under the statutory complaints process. The Ombudsman does not find fault with the Council for how it carried out a Child and Family assessment on Child A. The Council has agreed to consider a remedy for the injustice to Child A and service improvements.
Statement Upheld Disabled children 26-Nov-2021
Summary: Mrs L complains about the actions of Kingston upon Hull City Council and NHS Hull Clinical Commissioning Group in relation to provision for her disabled sons M and N, during the COVID-19 pandemic. We find no fault in these actions. There was poor communication and fault in complaint handling which caused Mrs L time and trouble. The Council has agreed to make a payment to her to remedy this. The Council and CCG have agreed to review their complaint handling procedures.
Statement Upheld Disabled children 19-Nov-2021
Summary: Mrs X complained about the adequacy of the Council's handling of her complaints about a lack of social care and support for her disabled son, F, at stage 2 of the children's statutory complaints procedure. The Council fettered its discretion to consider Mrs X's late request to progress the complaint to a stage 3 review panel. The Council agreed to apologise to Mrs X for the distress and uncertainty this caused. It agreed to arrange and hold a stage 3 review panel within one month of the final decision.
Statement Upheld Disabled children 05-Nov-2021
Summary: the Council has undertaken three social care assessments, all of which have been found to be unsatisfactory. The Council apologised, agreed to undertake a further assessment, overseen by a senior manager, and backdate any support offered. The Council has apologised for delays in its complaint response and offered a symbolic payment for Mr and Mrs P's time and trouble. This is a satisfactory outcome.
Statement Upheld Disabled children 26-Oct-2021
Summary: There was fault by the Council in its handling of Ms B's complaint made under the statutory children's complaints procedure. The complaint took too long to complete the complaints process and the consideration failed to properly remedy the complaints that were upheld. The Council will take the action detailed in this decision statement to recognise the injustice Ms B was caused by these failings.
Statement Upheld Disabled children 24-Oct-2021
Summary: The complainant alleged that the Council delayed in providing appropriate social care to her disabled son and to her, and it delayed in complying with the June 2020 Special Educational Needs and Disability Tribunal decision in respect of her son's social care provision. We find fault in some aspects of the Council's approach causing injustice. The Council has agreed the recommended ways to remedy this. We are therefore closing the complaint.
Statement Upheld Disabled children 21-Oct-2021
Summary: Miss B complained about the actions of the Council in respect of her complaint about the delay in finding respite care for her children. This had caused her significant distress and frustration over a prolonged period. The Council had apologised, started overnight respite care and offered a financial remedy. The Council has agreed to increase the payment to £2750.
Statement Upheld Disabled children 20-Oct-2021
Summary: Mrs B says the Council failed to advertise the availability of short breaks transport, wrongly said a child needed an education, health and care plan to access transport and forced her to accept direct payments when she wants the Council to provide transport. There is no evidence the Council knew of any concerns about provision of a direct payment to fund transport and the current information on the Council's website does not say a child needs an education, health and care plan to access transport. The Council failed to properly advertise the availability of short breaks transport and delayed dealing with Mrs B's request. An apology and changes to the Council's website, which has already taken place, along with a payment to Mrs B is satisfactory remedy.