Disabled children

Recent statements in this category are shown below:

  • Blackburn with Darwen Council (19 014 415)

    Statement Not upheld Disabled children 22-Jun-2020

    Summary: Mrs L complained the Council failed to put support in place for her two sons, M and N, outside of term time. There is no evidence of Council fault. Mrs L can ask the Council for support to encourage her eldest child's independence if she wishes to do so.

  • Somerset County Council (19 012 113)

    Statement Not upheld Disabled children 18-Jun-2020

    Summary: There was no fault in the way the Council decided that the complainant's son was not eligible for direct payments.

  • Suffolk County Council (19 007 626)

    Statement Upheld Disabled children 16-Jun-2020

    Summary: Mr X complains the Council has failed to provide appropriate support and social care provision for his son, Y, causing him stress and affecting Y's welfare. The Ombudsman finds no fault in the Council's decision making on, or provision of support for Y, but finds fault in its handling of Y's case and Mr X's complaint. The Ombudsman recommends the Council provides Mr X an apology, make a payment for time, trouble and distress and takes action to prevent recurrence.

  • Kent County Council (19 002 786)

    Statement Upheld Disabled children 16-Jun-2020

    Summary: The complainant says that her disabled child has been without the specific therapy, specified in his Education, Health and Care Plan, for a two year period. The Ombudsman has found fault by the Council in its failure to provide this and the Council has accepted the recommended actions to remedy the resulting injustice. The Ombudsman has therefore completed his investigation and is closing the complaint.

  • Kent County Council (19 009 190)

    Statement Not upheld Disabled children 03-Jun-2020

    Summary: The complainant is concerned that the Council has delayed in providing appropriate social care to her disabled son and to her. The complainant has appealed to the Tribunal in respect of her son's final amended Education, Health and Care Plan. The Tribunal will be able to make recommendations about the appropriate level of social care. The Ombudsman considers it is best to wait the outcome of the Tribunal before investigating this complaint. He will therefore discontinue this investigation.

  • Bath and North East Somerset Council (19 001 268)

    Statement Not upheld Disabled children 01-Apr-2020

    Summary: Mr X complains about the Council's decision to change the eligibility criteria for its short breaks services. The new policy means only Council residents can access the services. He also complains about the Council's handling of the complaint. The Ombudsman finds no fault with the way the Council considered its decision.

  • Hertfordshire County Council (19 012 768)

    Statement Upheld Disabled children 24-Mar-2020

    Summary: Ms X complains the Council failed to deal properly with her complaint about its decision to cut the care package for her two sons. The Council has failed to use the statutory complaints procedure for children's social care, which appears to be a systemic issue. It will escalate Ms X's complaint to the second investigative stage of the procedure.

  • Gloucestershire County Council (19 004 566)

    Statement Upheld Disabled children 25-Feb-2020

    Summary: Miss X and Mrs Y complain about the Council's handling and outcome on their complaints about children's social care. They say the Council has not considered the financial loss, hardship and trauma suffered. The Ombudsman finds fault in the Council's consideration of the complaint at Stage 3. The Ombudsman recommends the Council pays £500 for time and trouble and £1000 for the distress suffered by Miss X and Mrs Y.

  • Sefton Metropolitan Borough Council (18 019 345)

    Statement Upheld Disabled children 22-Jan-2020

    Summary: Mrs X complained about the way the Council handled the Education, Health and Care (EHC) Plan process for her two children B and Z. The Council was at fault when it failed to request any input from Adult Social Care for B and it delayed in involving Children's Social Care Services for Z. The Council also delayed in completing B's annual reviews in 2018 and 2019. The Council has agreed to make Mrs X a financial payment to remedy the frustration and time and trouble this caused her and also to remedy the lost provision Z experienced. There was no fault in the Council's decision not to refund Mrs X the costs she paid for B to receive care at Centre F one day a week up to the age of 18 years old.

  • St Helens Metropolitan Borough Council (19 008 156)

    Statement Upheld Disabled children 12-Dec-2019

    Summary: Ms X complained the Council unreasonably refused to assign a social worker from its children with disabilities service to assess her son and has delayed in meeting his needs. The Council has not considered the complaint at stage two of the statutory children's complaints procedure. There are no grounds for the Ombudsman to consider the complaint early. The Council will conduct a stage two investigation, apologise to Ms X and make a payment to her to remedy the injustice caused by its delay.