Recent statements in this category are shown below:
Statement Closed after initial enquiries Disabled children 10-Nov-2017
Summary: We will not investigate Mr F's complaint about officers' conduct and information shared with other parties. There are overlapping court proceedings and other bodies better placed to consider the issues.
Statement Not upheld Disabled children 30-Oct-2017
Summary: The Council has demonstrated it is considering Ms X's complaints at Stage 2 of the statutory children's complaints procedures. Therefore, I have discontinued my investigation into her complaint.
Statement Not upheld Disabled children 24-Oct-2017
Summary: There was no fault by the Council in a complaint that its children's services department did not properly assess the needs of a disabled child and make a referral on time to the housing department for priority housing points to the household.
Statement Upheld Disabled children 17-Oct-2017
Summary: Mr X complains about the way the Council has dealt with an assessment and support plan for his disabled child and his needs as a parent carer. The Council was not at fault in the way it assessed his child's needs and decided the budget. There are some areas where the Council should be clearer about how the budget can be used. There was no fault causing injustice in the way the Council assessed the parent carer needs because Mr X has not taken up the Council's offer of a further assessment.
Statement Not upheld Disabled children 16-Oct-2017
Summary: The Council was not at fault in the way it cancelled some of B's overnight respite provision and offered an alternative care package to Ms X.
Statement Closed after initial enquiries Disabled children 10-Oct-2017
Summary: The Ombudsman will not investigate Miss B's complaint the Council has failed to make enough arrangements for her son, who is looked after by the Council, to transfer between schools. There is not enough evidence of the Council being at fault so an investigation is not warranted.
Statement Upheld Disabled children 08-Oct-2017
Summary: The Council was at fault in failing to offer an Early Help Assessment when it was appropriate to do so. However that fault did not lead to significant injustice.
Statement Not upheld Disabled children 17-Aug-2017
Summary: The Council was not at fault in the way in which it re-assessed the needs of Ms R and her family for short breaks to provide respite from caring for her son T, who has special needs.
Statement Upheld Disabled children 08-Aug-2017
Summary: The Council investigated an appeal against a short breaks decision under its complaint procedure, but failed to use the statutory complaints procedure for children social services complaints. This is fault. The Council should apologise, review procedures and offer an independent stage two investigation.
Statement Upheld Disabled children 07-Aug-2017
Summary: The Council failed to review Z's care needs between 2014 and 2016. It did not finish its 2016 Care Plan for Z and the draft contained mistakes. The Council has apologised for these faults, reinstated and partly backdated Direct Payments for Z. We recommend it should fully backdate reinstated payments. The Council now intends to reassess Z's care needs to decide what Direct Payments he needs. It has agreed to consider independent mediation to help this reassessment.