London Borough of Hammersmith & Fulham (24 019 648)

Statement Closed after initial enquiries Disabled children 21-Apr-2025

Summary: We will not investigate this complaint about the Council’s decision to reduce a package of care including direct payments to Mr X to assist with his children’s care needs. This is because there is not enough evidence of fault by the Council to justify an investigation, and it would not achieve anything worthwhile now.

Lancashire County Council (24 019 404)

Statement Closed after initial enquiries Disabled children 08-Apr-2025

Summary: We will not investigate Mrs X’s complaint about the adequacy of Council’s offer to settle a complaint after mediation. The complaint is late and there is no good reason to exercise discretion to consider these matters now.

London Borough of Harrow (24 012 258)

Statement Upheld Disabled children 07-Apr-2025

Summary: Mrs X complained that the Council failed to properly consider her application for a Blue Badge, made on behalf of her seriously ill child. We found the Council was at fault because it did not consider the relevant criteria. This caused Mrs X distress and frustration. To remedy this injustice, the Council has agreed to apologise, make a symbolic payment and take action to improve its service.

Hampshire County Council (24 018 084)

Statement Closed after initial enquiries Disabled children 07-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decisions to stop her child’s direct payments for social care provision. This is because there is insufficient evidence of fault with the Council’s decision not to escalate her complaint from 2023, and because her recent complaint is still being considered by the Council.

London Borough of Croydon (24 021 927)

Statement Closed after initial enquiries Disabled children 07-Apr-2025

Summary: We will not investigate this complaint about Miss B’s unsuccessful application for a blue badge renewal for her daughter. This is because there is insufficient evidence of fault by the council.

London Borough of Harrow (24 018 554)

Statement Closed after initial enquiries Disabled children 03-Apr-2025

Summary: We will not investigate this complaint about Mrs X’s application for a Blue Badge for her son. This is because there is not enough evidence of fault by the Council.

Hertfordshire County Council (24 017 440)

Statement Upheld Disabled children 26-Mar-2025

Summary: We will not investigate this complaint about delay in carrying out a care assessment and meeting the needs of Ms X’s child. Doing so would be unlikely to lead to a different outcome from that already offered by the Council, and we could not recommend the Council does anything more than the assessment it has already offered.

West Northamptonshire Council (24 016 602)

Statement Closed after initial enquiries Disabled children 18-Mar-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to renew her son’s Blue Badge. The Council has changed its decision so an investigation would not achieve anything more.

Derbyshire County Council (24 016 568)

Statement Closed after initial enquiries Disabled children 17-Mar-2025

Summary: We will not investigate Mrs X’s complaint about a children’s safeguarding risk assessment. We are unlikely to find she has been caused a direct significant injustice by the assessment, and we are unlikely to add to the Council’s reply to her complaint about communication issues.

Tameside Metropolitan Borough Council (24 017 333)

Statement Closed after initial enquiries Disabled children 14-Mar-2025

Summary: We will not investigate Mrs X complaint about delays in telling her about a grant process. We are unlikely to add significantly to the Council’s reply to her complaint.