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Disabled children


Recent statements in this category are shown below:

  • London Borough of Richmond upon Thames (21 004 772)

    Statement Upheld Disabled children 03-Aug-2021

    Summary: The Council is at fault in that it unreasonably delayed responding to Ms B's complaint about the support provided to her disabled child. The Council has agreed to complete its Stage 2 investigation without further delay and to offer to make a payment to Ms B to remedy the unnecessary uncertainty and distress the delay has caused her.

  • Hampshire County Council (21 004 496)

    Statement Upheld Disabled children 28-Jul-2021

    Summary: The Council is at fault for delaying considering a complaint at stage two of the children's statutory complaints procedure. The Council has agreed to complete its stage two investigation without further delay and will offer to make a payment to the complainant to remedy the time and trouble its delay has caused him.

  • London Borough of Islington (20 011 052)

    Statement Upheld Disabled children 22-Jul-2021

    Summary: The Council did not properly consider Mr C's application for a blue badge relating to his four-year-old son's autism. Its approach to processing applications for children with hidden disabilities is not in line with guidance, and in this case, it caused injustice to Mr C in the form of distress by not processing his application correctly. The Council has agreed to reconsider Mr C's application.

  • Derbyshire County Council (20 005 095)

    Statement Upheld Disabled children 20-Jul-2021

    Summary: Mrs X complains the Council withdrew 80 hours a year of mentoring support for her son without properly assessing his care needs. The Ombudsman finds the Council was at fault for ending the mentoring support when Mrs X refused to accept funding via direct payments. The Council will apologise, make a financial payment for the mentoring support funded by Mrs X including a shortfall of 40 hours and make a payment to acknowledge the distress caused by the Council's faults.

  • Isle of Wight Council (21 000 690)

    Statement Upheld Disabled children 29-Jun-2021

    Summary: We uphold this complaint. The Council delayed considering a complaint at stage two of the children's statutory complaints procedure. The Council has agreed to complete its stage two investigation without further delay and will offer to make a payment to the complainant to remedy the time and trouble its delay has caused her.

  • Bristol City Council (20 010 071)

    Statement Not upheld Disabled children 15-Jun-2021

    Summary: Ms D complains about several interconnected matters involving the Council's children's services and the support offered to her and her disabled child. We have discontinued our investigation as the Council has agreed to further investigate the complaint via a statutory procedure for complaints about children's services.

  • London Borough of Islington (20 002 246)

    Statement Upheld Disabled children 19-May-2021

    Summary: The Council failed to follow its own procedures when Mrs X disputed its decision not to offer her a blue badge for disabled parking. It has now agreed to review her application using the correct process.

  • Bracknell Forest Council (20 002 618)

    Statement Upheld Disabled children 05-May-2021

    Summary: Mrs X complains the Council failed to properly consider an application she made for a blue badge for her son. We found the initial explanation of the Council's decision was lacking in detail, but we found the decision the Council ultimately made not to grant a blue badge was one it was entitled to reach. We recommended the Council should improve the way it documents its approach to considering applications.

  • Torbay Council (20 001 980)

    Statement Upheld Disabled children 04-May-2021

    Summary: Mr B complains the Council has not dealt properly with his son's social care needs. The Council was at fault because it did not record its decision making about C's assessment and did not deal with Mr B's complaint properly. The Council has agreed to apologise to Mr B, backdate C's support to his original application date and provide guidance to staff.

  • Stockton-on-Tees Borough Council (19 019 027)

    Statement Upheld Disabled children 29-Apr-2021

    Summary: Mrs X complained about the Council's failure to provide an appropriate level of support to assist in caring for her disabled daughter. She says the Council should have offered an assessment and care package since 2007. We have found some fault in the assessment process. We have also found the Council failed to properly remedy faults that were identified during its complaints procedure. To remedy the injustice caused by these faults, the Council has agreed to apologise, make a payment to Mrs X and her daughter and review its practices.