City of Bradford Metropolitan District Council (24 009 930)

Statement Upheld Other 25-Nov-2024

Summary: We will not investigate Miss X’s complaint that the Council delayed in responding to her complaint at stage two of the children’s statutory complaints procedure. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.

North East Lincolnshire Council (24 011 037)

Statement Closed after initial enquiries Other 25-Nov-2024

Summary: We will not investigate this complaint about changed appointment dates resulting in loss of earnings. This is because investigation by us would be unlikely to add to the Council’s own investigation or result in a significantly different outcome.

London Borough of Sutton (24 013 333)

Statement Closed after initial enquiries Other 25-Nov-2024

Summary: We will not investigate this complaint about how the Council dealt with child protection matters concerning Mr X’s children. This is because the complaint is made late, and I see no good reason why it could not have been raised sooner. Also, the issues raised have been, or could reasonably have been mentioned during court proceedings.

West Sussex County Council (24 003 204)

Statement Upheld Other 21-Nov-2024

Summary: Mr B complained about the way the Council investigated his complaint about children’s services. We have found fault with stage two investigation and the time taken to complete the process. The Council has agreed to pay Mr B £600.

Isle of Wight Council (24 007 216)

Statement Upheld Other 19-Nov-2024

Summary: Ms X complained the Council failed to adequately assess her son, Y’s, social care needs. She said Y has not had social care respite to meet his needs. There was fault in the way the Council did not complete the statutory complaints process. It also did not consider combining Ms X’s complaints. This frustrated Ms X and caused her uncertainty. The Council has agreed to apologise, make a financial payment and complete the statutory complaints process.

South Gloucestershire Council (24 009 812)

Statement Closed after initial enquiries Other 18-Nov-2024

Summary: We will not investigate this complaint about the actions of a social worker in making Ms X’s child subject to a child protection plan. There is not enough evidence of fault in the way the decision was reached to warrant investigation by us.

London Borough of Harrow (24 012 895)

Statement Closed after initial enquiries Other 15-Nov-2024

Summary: We will not investigate this complaint about the Council’s reports to court in relation to Ms X’s children. The law prevents us from investigating what happened during court proceedings.

Derby City Council (24 006 716)

Statement Upheld Other 14-Nov-2024

Summary: Mrs X complained the Council failed to properly consider a complaint she raised about the way the Council completed an assessment of her family and arranged support for her child, Y, through the children’s statutory complaint procedure. The Council failed to complete the children’s statutory complaint procedure which caused frustration and distress. The Council will complete the statutory complaint procedure without further delay.

Nottinghamshire County Council (24 009 668)

Statement Closed after initial enquiries Other 13-Nov-2024

Summary: We cannot investigate this complaint about the actions of a social worker. These are closely linked to matters concerning the contact and/or residence arrangements for Mr X’s children, which were the subject of court action. We are legally prevented from investigating these matters.

Blackburn with Darwen Council (24 013 347)

Statement Closed after initial enquiries Other 13-Nov-2024

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her complaints. It would be disproportionate to investigate the Council’s complaint handling in isolation when we are investigating the substantive issue of her complaint separately.