Recent statements in this category are shown below:
Statement Upheld Other 15-Mar-2019
Summary: The complaint concerns accommodation the Council provided for Ms B and her family. We found fault with the Council's consideration of the accommodation's distance from Barnet and with the Council's handling of some problems at the accommodation. The faults caused uncertainty and a sense of missed opportunity and some inconvenient living conditions. The Council agreed our recommendations to put matters right, including apologising, paying Ms B £644 and reviewing what happened. We did not uphold other parts of the complaint.
Statement Not upheld Other 12-Mar-2019
Summary: Ms X complained about the Council's decision not to provide accommodation for her and her son on the basis that her son could stay with his father while she looks for accommodation. She says the decision was unfair as it was based on a flawed social work assessment. The Ombudsman finds that the assessment was carried out properly. Without evidence of fault he cannot question the Council's decision.
Statement Not upheld Other 07-Mar-2019
Summary: The Ombudsman has stopped investigating Miss B's complaint about the Council's failure to provide special educational support for her sons, support from social services and its refusal to delete a report from its social care records. This is because the Council has agreed to consider the complaint under the statutory children's social care complaints procedure.
Statement Upheld Other 06-Mar-2019
Summary: Ms X complained about the way the Council carried out assessments for her son, Y, and carers assessments for her. She complained the Council ignored her and shared information after she removed consent. We found no fault with the council's assessment decisions. However, there was some fault by the Council that warrants a remedy.
Statement Upheld Other 04-Mar-2019
Summary: The Ombudsman found fault on Ms C's complaint against the Council. It failed to provide her with suitable temporary accommodation after a change in circumstances. There were delays resolving some disrepairs and it failed to process her complaint according to its complaints procedure. It was not at fault for failing to give her extra points under its allocation policy or taking possession proceedings. Children Services supported a referral to a special panel and asked about direct offers. The agreed action remedies the injustice caused.
Statement Not upheld Other 04-Mar-2019
Summary: Mrs C complained the Council failed to account for her and her family's circumstances when deciding how much care her child (D) needed. There is no evidence of Council fault.
Statement Not upheld Other 28-Feb-2019
Summary: The Ombudsman has discontinued our investigation into Ms Y's complaint as Ms Y has not completed the children's social care complaints procedure.
Statement Upheld Other 18-Feb-2019
Summary: Ms C complains that the Council was at fault for errors made during an assessment of risk to her children. The Council was at fault because a social worker made a diagnosis of Ms C's mental condition she was not qualified to make and communicated poorly but, she carried out a fair assessment and reached conclusions open to her on the facts.
Statement Not upheld Other 15-Feb-2019
Summary: Mrs B complained about the Council's assessments of her daughter's needs and its support. She said the Council's investigation into her complaint did not address all her complaints and the Council did not sufficiently remedy the injustice she suffered. There are ongoing court proceedings relating to C. The Ombudsman has therefore discontinued its investigation as it cannot investigate matters that are being considered in court.
Statement Upheld Other 08-Feb-2019
Summary: Mrs X complains the Council failed to correct inaccurate information about her in a case file. She also says the Council failed to handle her complaint properly, causing her distress. The Council was at fault. Its failure to properly record its actions or amend its records caused Mrs X an injustice. The Council accepts it made mistakes and says it is improving its processes. The Ombudsman has made further recommendations.