Cornwall Council (24 012 183)

Statement Upheld Other 22-Apr-2025

Summary: Mr B complained that the Council failed to properly consider his complaint about children’s services through all three stages of the statutory complaints procedure, provide a remedy for his injustice or put in place any service improvements to prevent problems recurring. We found some fault with the Council’s actions. The Council has agreed to remedy the injustice with a payment of £300 and make some service improvements.

Buckinghamshire Council (24 014 548)

Statement Closed after initial enquiries Other 22-Apr-2025

Summary: We will not investigate Ms X’s complaint about missed social care and education provision. It is unlikely our investigation could achieve a significantly different outcome.

Nottinghamshire County Council (24 000 188)

Statement Closed after initial enquiries Other 22-Apr-2025

Summary: We cannot investigate Miss X’s complaint about the actions of a social worker team in opening a child protection investigation and related actions concerning Miss X. These matters were raised during court proceedings, and the refusal of a judge to consider them does not affect the legal bar that consequently prevents us investigating.

Manchester City Council (24 020 225)

Statement Closed after initial enquiries Other 22-Apr-2025

Summary: We will not investigate Miss X’s complaint about the actions of the Council’s children’s services. Some issues raised happened too long ago and some have previously been considered by the Ombudsman.

London Borough of Barnet (24 013 315)

Statement Upheld Other 21-Apr-2025

Summary: Miss X complained about a lack of social care support for her disabled child, Y. The Council failed to investigate Miss X’s complaint under the statutory children’s complaints procedure. The Council has now started an investigation under the statutory procedure. It agreed to apologise to Miss X and pay her £100 to acknowledge the frustration and time and trouble caused to her.

Reading Borough Council (24 018 630)

Statement Upheld Other 21-Apr-2025

Summary: We will not investigate Mr X’s children services complaint as the Council has agreed to a proportionate way to resolve the complaint.

Suffolk County Council (24 008 929)

Statement Upheld Other 16-Apr-2025

Summary: Mrs X complains that the Council failed to provide any support for her wellbeing when it carried out a parent carer needs assessment. The Council was at fault as it failed to consider Mrs X’s circumstances and fettered its discretion when refusing to provide financial support to meet Mrs X’s eligible outcomes. This fault caused distress and uncertainty to Mrs X. The Council has agreed to remedy the injustice to Mrs X by apologising and considering again what support it can offer Mrs X to meet her eligible outcomes as a result of caring for two of her children.

London Borough of Ealing (24 019 213)

Statement Closed after initial enquiries Other 16-Apr-2025

Summary: We will not investigate Miss X’s complaint that the Council failed to transfer her child, Y’s, information to a new Authority when she moved area. This is because there is insufficient evidence of fault.

West Sussex County Council (24 020 640)

Statement Closed after initial enquiries Other 16-Apr-2025

Summary: We will not investigate this complaint about the Council’s handling of Miss C’s complaint. This is because the matters are not separable from court proceedings.

Sheffield City Council (24 021 765)

Statement Upheld Other 16-Apr-2025

Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been to.