Other


Recent statements in this category are shown below:

  • South Gloucestershire Council (23 017 640)

    Statement Closed after initial enquiries Other 02-Apr-2024

    Summary: We cannot investigate Mr X’s complaint about a social worker’s court reports. The complaint lies outside our jurisdiction because it is about matters that have been considered in court proceedings. The law prevents us from considering complaints about such matters.

  • Suffolk County Council (23 019 479)

    Statement Closed after initial enquiries Other 02-Apr-2024

    Summary: We will not investigate this complaint about the Council allegedly breaching the complainant’s confidentiality. This is because the Information Commissioner’s Office is the appropriate body to consider the complaint.

  • Oxfordshire County Council (23 008 228)

    Statement Upheld Other 02-Apr-2024

    Summary: Mrs G and Mr Y complained about the Council’s investigation under the statutory children’s complaints procedure into child protection matters regarding their granddaughter/daughter, F which resulted in contact restrictions. Although delayed, the Council properly investigated their complaints but failed to provide an adequate remedy for the injustice caused by the faults it identified. The Council agreed to make payments to Mrs G and Mr Y to acknowledge the distress, frustration and uncertainty caused.

  • London Borough of Lewisham (23 020 345)

    Statement Upheld Other 01-Apr-2024

    Summary: We will not investigate Miss X’s complaint about children services’ actions. We have upheld Miss X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.

  • Liverpool City Council (23 018 949)

    Statement Closed after initial enquiries Other 31-Mar-2024

    Summary: We will not investigate this complaint about the Council’s refusal to change the social worker assigned to the complainant’s family. This is because investigation would not achieve the outcome the complainant wants.

  • Cheshire West & Chester Council (23 018 704)

    Statement Closed after initial enquiries Other 28-Mar-2024

    Summary: We will not investigate this complaint about the circumstances in which the complainant's daughter went into the Council’s care, contact with her while she was in care, and the complainant’s allegation that the Council breached data protection regulations. This is because the complaint concerns matters which were decided in court or are closely linked to those matters, and investigation by the Ombudsman would not lead to a different outcome.

  • Derby City Council (23 005 352)

    Statement Not upheld Other 28-Mar-2024

    Summary: We have ended our investigation of Mr X and Mrs Y’s complaint about the actions of health visitors commissioned by the Council to provide a service to families. This is because we consider: we cannot achieve the outcome they want; we cannot add to the previous investigation by the service provider and its response already represents a reasonable outcome to some of the complaint issues; there is not enough evidence of fault to justify investigating, or enough evidence any fault caused Mr X and Mrs Y injustice: and the information commissioner is better placed than us to look at some of their concerns.

  • Royal Borough of Windsor and Maidenhead Council (23 018 078)

    Statement Closed after initial enquiries Other 27-Mar-2024

    Summary: We will not investigate this complaint about the Council’s response to Mrs X’s report of safeguarding concerns at her son’s nursery in 2018 and the accuracy of its more recent assessment of her family. Part of the complaint is late and we cannot achieve the outcome Mrs X is seeking.

  • Nottinghamshire County Council (23 020 787)

    Statement Closed after initial enquiries Other 27-Mar-2024

    Summary: We will not investigate this complaint that the Council released confidential data during a meeting. This is because this is best dealt with by the Information Commissioner's Office.

  • Staffordshire County Council (23 003 076)

    Statement Upheld Other 27-Mar-2024

    Summary: We have upheld this complaint because the Council delayed considering a complaint at stage three of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by offering to make a payment to the complainant to remedy the time and trouble they have been to.

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