London Borough of Croydon (24 014 379)

Statement Upheld Other 11-Mar-2025

Summary: We will not investigate Miss X’s complaint about the Council failing to provide her with adequate care leaver support and with providing her with incorrect information. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

London Borough of Richmond upon Thames (24 017 070)

Statement Closed after initial enquiries Other 11-Mar-2025

Summary: We will not investigate Mrs X’s complaint about a LADO’s investigation. We cannot investigate a school and police investigation the LADO oversaw. We are unlikely to add to the Council’s reply to Mrs X’s complaint.

Gateshead Metropolitan Borough Council (24 020 547)

Statement Upheld Other 11-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council not responding to his stage two complaint under the children statutory complaint procedure within the statutory timescales. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

London Borough of Waltham Forest (24 003 751)

Statement Upheld Other 11-Mar-2025

Summary: Ms X complained the Council failed to provide an appropriate remedy for the injustice caused to her and her son, Y, after it upheld a complaint she made through the children’s statutory complaint procedure about how it supported them. The Council failed to properly identify the injustice caused to Ms X and Y and did not provide adequate remedies. The Council will apologise to Ms X and pay her a symbolic amount of £700 to recognise the uncertainty, frustration and distress she was caused and the risk of harm Y was put to by the Council’s faults.

West Sussex County Council (24 018 419)

Statement Upheld Other 10-Mar-2025

Summary: We have upheld Mrs X’s complaint about delay in responding to her stage two complaint under the children statutory complaints procedure. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Cheshire East Council (24 006 928)

Statement Upheld Other 06-Mar-2025

Summary: Mrs X complained the Council failed to provide a personal assistant to support her disabled child between February-November 2024. She also complained the Council refused her request for residential respite care. The Council was at fault for failing to provide a personal assistant for a period of nine months. However, the Council assessed Mrs X’s request for residential care in line with the relevant law and guidance without fault. The Council has agreed to apologise and make a payment to Mrs X to recognise the distress, frustration and uncertainty caused by the lack of support that was in place for her child between February-November 2024.

London Borough of Ealing (24 018 688)

Statement Closed after initial enquiries Other 05-Mar-2025

Summary: We cannot investigate this complaint about information provided to the courts during private proceedings. This is because the law prevents us from investigating what happened in court.

North Northamptonshire Council (24 020 182)

Statement Closed after initial enquiries Other 05-Mar-2025

Summary: We cannot investigate Mr X’s complaint about the contents of a report written by the Council. The matter has been considered in court and so we have no power to investigate it.

London Borough of Newham (24 013 169)

Statement Closed after initial enquiries Other 04-Mar-2025

Summary: We will not investigate Mr X’s complaint about the support provided to his child by the Councils children’s services. There is insufficient evidence of fault to warrant an investigation.

St Helens Metropolitan Borough Council (24 015 087)

Statement Closed after initial enquiries Other 04-Mar-2025

Summary: We cannot investigate this complaint that the Council was at fault in calling the complainant to give evidence in court of legal proceedings. By law, we cannot consider complaints about what happens in court.