North Yorkshire Council (25 020 242)

Statement Closed after initial enquiries Other 26-May-2026

Summary: We will not investigate this complaint about the Council’s decision not to consider Mr X’s complaint under the children’s statutory complaints procedure. There is not enough evidence of fault to justify us investigating. For the remainder, other bodies are better placed to consider Mr X’s complaint.

London Borough of Haringey (25 020 512)

Statement Closed after initial enquiries Other 26-May-2026

Summary: We will not investigate Mrs X’s complaint about a children services assessment’s accuracy and the Council not disclosing with whom it has been shared. These are data protection matters, and the Information Commissioner’s Office is better placed.

London Borough of Havering (25 026 668)

Statement Upheld Other 26-May-2026

Summary: Ms X complained about the Council’s actions in relation to care provision for her children. The Council was at fault for delay in investigating Ms X’s complaint under the children’s statutory complaints procedure, causing uncertainty and distress. The Council has agreed to apologise to Ms X, investigate her complaint at stage two of the children’s statutory complaints procedure, make a payment to recognise the injustice and act to prevent recurrence.

Wokingham Borough Council (24 009 439)

Statement Upheld Other 25-May-2026

Summary: Mr X complained about the way the Council dealt with matters related to his children. The Council was at fault for further delay in completing stage three of the statutory complaint procedure. This caused Mr X further frustration and uncertainty. The Council has agreed to apologise, make a payment for the injustice caused and provide evidence that it has completed stage three.

London Borough of Haringey (26 004 980)

Statement Closed after initial enquiries Other 25-May-2026

Summary: We will not investigate Mr X’s complaint that the Council delayed complying with agreed actions laid out in a previous decision made by the Ombudsman. This is because any delay has not caused Mr X a significant enough injustice.

South Gloucestershire Council (25 005 745)

Statement Not upheld Other 20-May-2026

Summary: Mr and Mrs X complained about the way the Council dealt with the support of their family. Based on current evidence, there was no fault in the way it completed the Children Act complaints procedure, and so we will not investigate their substantive complaints.

West Berkshire Council (25 019 149)

Statement Upheld Other 20-May-2026

Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.

Peterborough City Council (25 021 256)

Statement Closed after initial enquiries Other 20-May-2026

Summary: We will not investigate Mrs X’s complaint about how children’s services dealt with her family’s personal information. This is because there is insufficient evidence of fault with how the Council dealt with her complaint and because the Information Commissioner is better placed to deal with the issues raised.

Sandwell Metropolitan Borough Council (26 002 736)

Statement Upheld Other 20-May-2026

Summary: We upheld Miss X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by paying Miss X a symbolic remedy to recognise her injustice and complete its investigation.

Hampshire County Council (25 019 018)

Statement Closed after initial enquiries Other 19-May-2026

Summary: We will not investigate this complaint about the actions of Mrs X’s child’s school, or how the Council responded to a complaint about that matter. We cannot investigate what happens in schools and of the matters we could investigate, there are no wider public interest issues to justify investigating, for the reasons I have set out.