Statement Upheld Other 14-Sep-2021
Summary: Mr X complained the Council failed to arrange therapeutic support for the three children he cares for and did not offer a sufficient financial remedy for its failure. In addition, he said there were delays in how the Council dealt with his complaint. We found the Council was at fault for delaying the application for the Adoption Support Fund. The Council agreed to pay £500 each to all the children and to Mr X. We consider this is a suitable remedy.
Statement Upheld Other 02-Sep-2021
Summary: Ms X complained on behalf of herself and her son, Mr Y, about the way the Council handled safeguarding for Mr Y. The Council accepted fault but failed to adequately remedy the injustice it caused. The Council has agreed to implement actions to remedy the injustice. If the Council fails to implement the agreed actions, it will convene an independent review panel, as per stage 3 of the children's statutory complaint procedure, to look at the outstanding matters.
Statement Upheld Other 26-Aug-2021
Summary: We do not find fault in the Council's investigation of Miss Y's complaint about child protection proceedings for her children, C and D. We do not uphold the points of complaint which Miss Y continues to dispute because they have been subject to a thorough and independent investigation. While the Council has already implemented most of the agreed outcomes, we find the Council should take the lead on one outstanding point. We also consider the existing remedy does not go far enough in providing redress for the personal injustice experienced by Miss Y and her family and the Council has agreed to pay £500 in recognition of this.
Statement Upheld Other 23-Aug-2021
Summary: The Council is at fault for delaying considering complaints at stage two of the children's statutory complaints procedure. The Council has agreed to complete its stage two investigation without further delay and will offer to make a payment to the complainant to remedy the time and trouble its delay has caused her.
Statement Upheld Other 23-Aug-2021
Summary: Mrs X complained the Council failed to offer an appropriate remedy after it upheld her complaint that it left her child without care and support for over three years. The Council is at fault. The Council upheld Mrs X's complaint but the remedy offered does not reflect the level of injustice caused to Y. The Council has agreed to pay Mrs X £18,200 in recognition of the 3.5 years lost care provision, to be used for Y's benefit. It will also pay Mrs X £1100 to recognise the distress caused to her and the time and trouble taken bringing her complaint.
Statement Upheld Other 20-Aug-2021
Summary: Mr X complains about the treatment he received from children's services and the Council's decision to remove his child from his care. There was some fault by the Council which caused injustice to Mr X, however the Council has apologised and put in place the recommendations from the children's social care statutory complaints procedure which is a suitable remedy.
Statement Upheld Other 18-Aug-2021
Summary: Ms B complained that the Council failed to properly address her complaints about the way it handled the placements of her children. She does not consider the payment offered by the Council in recognition of fault is sufficient. We consider the level of distress caused by the Council's actions warrants a higher remedy.
Statement Not upheld Other 12-Aug-2021
Summary: Mr X, who is represented by his carer, Ms Y, complains that the Council failed to provide adequate support and supervision to him while he was in foster care. The Council has agreed to investigate this complaint. We will therefore discontinue our investigation.
Statement Upheld Other 10-Aug-2021
Summary: Mrs X complains the Council has failed to provide her and her children with appropriate social care support. This resulted in distress, financial loss and negative outcomes for the family. The Council has accepted fault, but Mrs X says its proposed remedy is inadequate. The Council has agreed an enhanced remedy.
Statement Not upheld Other 09-Aug-2021
Summary: The Ombudsman found no fault by the Council on Ms F's complaint about an officer inappropriately communicating with her former partner's wife about issues subject to ongoing private court proceedings to which neither were parties. We are not satisfied the evidence justifies a finding of fault in these circumstances.