Suffolk County Council (24 017 247)

Statement Upheld Other 21-Oct-2025

Summary: Mr X complained the Council failed to act on safeguarding concerns, delayed providing support for his disabled son, and restricted the investigation of his concerns. The Council was at fault in how it responded to safeguarding concerns, delayed support under a Child in Need assessment, and handled both the complaints process and the Stage 2 investigation. The Council has agreed to our recommendations.

Kent County Council (25 006 109)

Statement Upheld Other 21-Oct-2025

Summary: We have upheld this complaint because the Council did not complete the statutory children’s complaint’s procedure. The Council has agreed to resolve the complaint by providing a remedy for the injustice this caused.

Buckinghamshire Council (25 007 326)

Statement Closed after initial enquiries Other 21-Oct-2025

Summary: We will not investigate this complaint about information the Council presented in a court report. The law does not allow us to investigate matters which have been subject to court proceedings. Of the matters which are separable, there is not enough evidence of fault in the Council’s refusal to support Mr X.

Wigan Metropolitan Borough Council (24 012 402)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision not to progress Mr X’s representations under the three-part children act procedure. It is unlikely we would find fault.

Leicestershire County Council (24 013 450)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We will not investigate Miss X’s complaint about the actions of the Council’s children’s services. This is because it concerns matters that have either been considered in court or can be raised with another body.

Devon County Council (25 002 124)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decision to restrict her contact, the scheduling of contact sessions with her child and information contained in court reports. There is insufficient evidence of fault and we are unlikely to achieve a worthwhile outcome. We cannot consider the content of court reports.

Dorset Council (25 006 305)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We will not investigate most of Miss X’s complaint about the Council’s early help services because an investigation is unlikely to achieve any additional outcome. We will not investigate some of the complaint because the Information Commissioner’s Office is better suited.

Lancashire County Council (25 007 639)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We cannot investigate Mrs X’s complaint that she was issued a passport in the incorrect name when she was a child because it lies outside our jurisdiction. This is because the matter complained about is not an administrative function of the Council.

Sandwell Metropolitan Borough Council (25 013 741)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We will not investigate this complaint about Miss X’s contact with the Council. This is because there is no worthwhile outcome achievable. We cannot investigate what happened in court, or overturn decisions made by the court. Nor can we direct the Council to alter any assessment it made about Miss X.

Oxfordshire County Council (25 005 552)

Statement Closed after initial enquiries Other 19-Oct-2025

Summary: We cannot investigate Ms X’s complaint the Council would not fund a social activity for her child. That is because Ms X has appealed the amount of social care support her child receives to the Tribunal. Therefore, the law says we cannot investigate.