Other

Nottinghamshire County Council (18 016 189)

Statement Not upheld Other 15-Jul-2019

Summary: Ms X complains about how the Council handled safeguarding referrals about her children, and the Child in Need process. She complains the Council has not properly responded to her complaint. She says this has caused her distress. The Ombudsman does not find fault with the Council.

London Borough of Haringey (18 016 619)

Statement Not upheld Other 10-Jul-2019

Summary: Ms M complains the Council has not adapted her bathroom to meet the needs of her disabled children. The Council's Occupational Therapist has assessed Ms M's children and did not identify any needs or recommend any adaptations. There is no fault by the Council. The Ombudsman cannot question decisions made without fault.

Staffordshire County Council (18 009 917)

Statement Upheld Other 26-Jun-2019

Summary: Miss X complained the Council caused distress by disclosing her address to her abusive ex-partner. There is fault and the Council has agreed to pay Miss X £500 to remedy the risk of harm and distress caused. Miss X also complained about the social worker's conduct and the Council's failure to escalate her complaint to stage 2 of the statutory children's complaints procedure. There is no fault on this aspect of Miss X's complaint.

Thurrock Council (18 008 697)

Statement Not upheld Other 20-Jun-2019

Summary: Miss X complains a Council officer has a personal vendetta against her; another Council officer is corrupt and; the Council has unfairly terminated her contract for services. The Ombudsman has discontinued the investigation because it is unlikely we would find fault; allegations of corruption should be dealt with by the police and; the courts are better placed to consider any contractual dispute.

West Sussex County Council (18 019 748)

Statement Not upheld Other 20-Jun-2019

Summary: The Council was not at fault in how it assessed and supported Z, under section 17 of the Children Act, prior to court action being taken.

East Sussex County Council (18 006 582)

Statement Upheld Other 12-Jun-2019

Summary: Ms X complained on behalf of her disabled child, A. Ms X complained the Council had failed, since 2005 to provide adequate social care for A. The Council was at fault because it failed to consider the complaint under the statutory children's complaints procedure. The Council agreed to complete a stage 2 investigation of Ms X's complaints.

Hertfordshire County Council (18 015 072)

Statement Not upheld Other 07-Jun-2019

Summary: Mrs X complained that the Council failed to provide adequate support to her when she looked after a child who was in need. The Council was not at fault in the way decided it was a private fostering arrangement or in the way it dealt with Mrs X's requests for financial support.

London Borough of Lewisham (18 013 313)

Statement Upheld Other 07-Jun-2019

Summary: Mrs X complains the financial redress offered to her by the Council for its failings in supporting her son as a Child in Need and a Looked after Child was inadequate. The Council has accepted it was at fault and in addition it delayed in dealing with Mrs X's complaints. It has already apologised and offered a payment in recognition of the loss of service and distress caused. However, the Ombudsman has recommended an extra payment to Mrs X and an amount to her son to acknowledge the injustice which they suffered.

Westminster City Council (18 011 015)

Statement Upheld Other 05-Jun-2019

Summary: Mr X was not satisfied with the investigation of his complaint about Children's Services under the statutory children's social care complaints procedure. There was some fault in the way the Council dealt with his complaint but it has now put matters right and offered a suitable remedy.

Wiltshire Council (18 012 888)

Statement Not upheld Other 04-Jun-2019

Summary: Mr X complains the Council has failed to deal with his complaint about social care failings affecting his family. These matters are historic and have already been considered in a previous investigation. There is no reason to exercise discretion to consider them. We have no discretion to consider Mr X's most recent complaint to the Council.