Kent County Council (25 012 607)

Statement Closed after initial enquiries Other 03-Feb-2026

Summary: We will not investigate Miss X’s complaint about the conduct of a council social worker. This is mostly because there is not enough evidence of fault in the Council’s complaint handling, and investigation by us is unlikely to lead to a worthwhile outcome for Miss X.

Bedford Borough Council (25 018 257)

Statement Not upheld Other 03-Feb-2026

Summary: We have discontinued our investigation into Council delays handling Miss X’s statutory children’s complaint. This is because the Council issued its complaint response and took action to remedy the injustice caused by the delay.

Lancashire County Council (25 012 609)

Statement Closed after initial enquiries Other 02-Feb-2026

Summary: We cannot investigate this complaint about the Council’s handling of matters relating to Mr X’s child. This is because the law prevents us from investigating matters that have been before the courts or are closely related to such matters.

North Northamptonshire Council (25 012 242)

Statement Closed after initial enquiries Other 29-Jan-2026

Summary: We will not investigate Mr X’s complaint about inaccuracies in a children services’ report. We are unlikely to achieve a further worthwhile remedy than the Council has offered.

Sandwell Metropolitan Borough Council (25 012 298)

Statement Closed after initial enquiries Other 29-Jan-2026

Summary: We will not investigate this complaint about the Council’s handling of a Subject Access Request. The Information Commissioner is better placed to consider this part of Mr X’s complaint. We will also not investigate Mr X’s complaint that the Council refused to investigate his concerns about how it safeguarded him when he was a Looked After Child. The complaint relates to events which occurred over 12 months ago, and it is unlikely we would find fault with the Council’s decision not to investigate it.

London Borough of Havering (25 017 437)

Statement Upheld Other 27-Jan-2026

Summary: The Council was at fault for a significant delay in responding to Ms X’s complaint. It has now agreed to issue its response and to make a symbolic payment to recognise her distress.

Kent County Council (25 011 027)

Statement Closed after initial enquiries Other 27-Jan-2026

Summary: We will not investigate Mrs X’s complaint about the Council not providing financial support between 2021 and 2023. There are no good reasons why the late complaint rule should not apply.

London Borough of Hounslow (25 011 242)

Statement Closed after initial enquiries Other 27-Jan-2026

Summary: We cannot investigate most of Mrs X’s complaint about the accuracy and content of a social work report because the issues were considered by a court. We will not investigate Mrs X’s complaints about the conduct of the social worker because it is likely this was raised during court proceedings.

Bournemouth, Christchurch and Poole Council (25 011 420)

Statement Closed after initial enquiries Other 26-Jan-2026

Summary: We will not investigate this complaint about the Council’s involvement with Mr X and his family and a Council social worker’s conduct. This is because further investigation would be unlikely to result in a different outcome for him.

London Borough of Wandsworth (25 011 710)

Statement Upheld Other 26-Jan-2026

Summary: We will not investigate Miss X’s complaint about poor communication. The Council have offered a suitable remedy.