Dudley Metropolitan Borough Council (25 013 374)

Statement Closed after initial enquiries Other 24-Feb-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to provide him with safeguarding information about his children. The Council explained the reasons for its decision-making and an investigation by the Ombudsman is unlikely to achieve anything further.

North Yorkshire Council (25 015 489)

Statement Closed after initial enquiries Other 24-Feb-2026

Summary: We will not investigate Miss X’s complaint about a court ordered report produced for ongoing family court proceedings. This is because there is no sign of fault in the Council’s decision not to consider her complaint until the proceedings have concluded.

London Borough of Croydon (25 014 295)

Statement Closed after initial enquiries Other 24-Feb-2026

Summary: We will not investigate Mr Z’s complaint about children’s services’ involvement with his child. The law prevents us from investigating complaints about the start of court action or what happened in court, and any other matters could reasonably have been raised during the court proceedings.

Wiltshire Council (25 013 580)

Statement Upheld Other 23-Feb-2026

Summary: We have upheld Mr X’s complaint about the Council’s refusal to confirm its involvement with his child. The Council has now agreed to apologise to Mr X and write to him about its involvement with his child. This provides a proportionate remedy for the injustice caused and therefore investigation by us would not be proportionate.

Halton Borough Council (25 022 350)

Statement Upheld Other 23-Feb-2026

Summary: Ms X complained about the way the Council dealt with support for her and her children. The Council was at fault for delays in the children’s statutory complaint procedure. This caused Ms X frustration and uncertainty. The Council should apologise and make a payment to recognise the injustice caused.

Royal Borough of Kingston upon Thames (25 014 385)

Statement Closed after initial enquiries Other 23-Feb-2026

Summary: We cannot investigate Mr X’s complaint about the Council’s actions leading to the removal of his child from his care more than 25 years ago. This is because the complaint is late with no good reasons to investigate it now.

North Tyneside Metropolitan Borough Council (25 027 120)

Statement Not upheld Other 23-Feb-2026

Summary: We have discontinued our investigation into the Council’s handling of Mr X’s complaint. The Council is taking the necessary steps to issue its final response. When it issues its response, it will also offer him a symbolic financial remedy for his injustice. This means there is no good reason for us to be prematurely involved with the complaint.

West Sussex County Council (25 017 800)

Statement Closed after initial enquiries Other 20-Feb-2026

Summary: We will not investigate this complaint about the accuracy of the information in the parental assessment before the court. The law prevents us from looking into matters linked to court action or issues dealt with in court. It is reasonable for Miss X to raise this within those proceedings.

London Borough of Sutton (25 012 156)

Statement Closed after initial enquiries Other 19-Feb-2026

Summary: We will not investigate this complaint about the Council’s children services response to a welfare concern. An investigation is unlikely lead to a different outcome, and the Information Commissioner's Office is better placed to consider data protection complaints.

Durham County Council (25 014 794)

Statement Closed after initial enquiries Other 19-Feb-2026

Summary: We cannot investigate this complaint about the Council’s children’s services involvement with Mr X’s family. The matters complained about were either considered by a court which the law says we cannot consider or are closely linked to matters that have been or could have been raised during court proceedings that we will not investigate.