Recent statements in this category are shown below:

  • Northamptonshire County Council (18 008 506)

    Statement Upheld Other 15-Jan-2019

    Summary: Miss B complained the Council harassed her during a safeguarding investigation, delayed considering her complaint, failed to explain what had happened and failed to put in place an appropriate remedy. The Council failed to properly explain the child in need process, extended the process longer than it should have, failed to communicate effectively with Miss B, delayed considering her complaint and failed to put in place an appropriate remedy. That caused Miss B distress, led to her having to take part in meetings for longer than she should have and led to her having to go to time and trouble to pursue her complaint. An apology, payment to Miss B, an attempt to arrange mediation between the parties and reminder to officers are satisfactory remedy for the injustice caused.

  • Peterborough City Council (18 004 351)

    Statement Upheld Other 14-Jan-2019

    Summary: The Council was entitled to change Mr X's contact arrangements with his four grandchildren, who were all in foster care at the time. There was fault by the Council in its communications of the contact changes, which caused injustice to Mr X requiring a remedy.

  • West Sussex County Council (18 010 012)

    Statement Not upheld Other 11-Jan-2019

    Summary: Mr X complained about the way Children's Social Care Services dealt with him during its involvement with his children. The Ombudsman will not investigate the complaint further. Parts of the complaint are outside the Ombudsman's remit. Investigating the rest of the complaint would not add to the Council's investigation or achieve more for Mr X.

  • Gloucestershire County Council (18 010 373)

    Statement Not upheld Other 11-Jan-2019

    Summary: Miss X is unhappy with the Council's responses to her complaints about contact with her children. The Ombudsman has discontinued the investigation. This is because the Council has not yet had the opportunity to investigate and respond.

  • Liverpool City Council (18 009 222)

    Statement Not upheld Other 04-Jan-2019

    Summary: Mr F complained of delay by the Council in carrying out enquiries under a child protection investigation. I cannot find fault with the Council's actions.

  • Durham County Council (18 006 692)

    Statement Upheld Other 04-Jan-2019

    Summary: Mr B complains the Council disclosed information about a historic conviction to relatives caring for a child. The Council accepts it should have sought his consent first and has agreed to review its policies. The Council will also apologise and make a symbolic payment to acknowledge Mr B's distress.

  • Lincolnshire County Council (18 010 023)

    Statement Upheld Other 03-Jan-2019

    Summary: Ms B complains the Council withdrew transport for her son to get to nursery and did not help her to find an alternative. Ms B says that she cannot afford the alternative transport. Ms B also says using public transport puts her and her son at risk. The Council was not at fault for withdrawing transport but was at fault for not meeting statutory complaint timescales. To remedy this injustice, the Council should apologise to Ms B.

  • Lancashire County Council (18 003 487)

    Statement Upheld Other 02-Jan-2019

    Summary: The complainant is concerned that the Council is not offering sufficient support to help in the care of his disabled child. The Council has investigated his complaint at Stage 1 of the statutory Children Act complaints procedure but it has been unwilling to allow the complainant to proceed to the next stage, an independent investigation, at Stage 2. This is fault by the Council. The Council has now agreed to arrange a Stage 2 investigation without further delay. The Ombudsman is satisfied that this resolves the complaint.

  • Sandwell Metropolitan Borough Council (18 004 319)

    Statement Not upheld Other 18-Dec-2018

    Summary: Mr X complained the Council will not let him and his wife see their children without meeting with the Council first. Mr X also complained the Council refuses to consider his complaint at stage 2 of its procedures. There was no fault in the Council's actions.

  • London Borough of Wandsworth (18 006 279)

    Statement Not upheld Other 17-Dec-2018

    Summary: Mr A complains about the way the Council handled a referral to its Children's Services Department about his daughter. The Ombudsman has investigated whether the Council properly considered the findings and recommendations of the stage two statutory investigation of Mr A's complaint. We have found the Council did this and the remedies it offered Mr A were proportionate to the injustice caused by the faults identified in the investigation report.