Birmingham City Council (24 021 332)

Statement Upheld Other 10-Feb-2026

Summary: Mr B complained about the Council’s handling of child protection matters regarding his children. He also complained about delays in the Council’s complaint-handling through the children’s statutory complaint procedure. There was fault by the Council. It did not follow statutory timescales when considering Mr B’s complaint. Because of this, Mr B suffered distress and frustration. The Council has agreed to apologise to Mr B, make a symbolic payment, and progress stage three without further delay.

London Borough of Lewisham (25 002 240)

Statement Closed after initial enquiries Other 10-Feb-2026

Summary: We will not investigate this complaint about delay at stage two of the children’s statutory complaints procedure. It is unlikely an investigation would lead to a different outcome.

London Borough of Barnet (25 013 044)

Statement Closed after initial enquiries Other 10-Feb-2026

Summary: We cannot investigate Mr X’s complaint about information the Council gave a court or his contact with a child, as the Court is deciding this. The Information Commissioner’s Office is better placed to consider an information sharing complaint.

Kirklees Metropolitan Borough Council (25 025 043)

Statement Upheld Other 09-Feb-2026

Summary: We have upheld Mr X’s complaint about delay at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

London Borough of Croydon (25 012 815)

Statement Closed after initial enquiries Other 08-Feb-2026

Summary: We cannot investigate this complaint about the Council’s response to the complainant’s requests for information. This is because it concerns information which was before a court, and the law prevents us from investigating such matters.

Birmingham City Council (25 024 735)

Statement Upheld Other 06-Feb-2026

Summary: We will not investigate this complaint about the Council’s delay in following the statutory complaints procedure. We have upheld this complaint because the Council has agreed to resolve the complaint early by providing a stage three adjudication to Ms X and making a symbolic payment for the injustice caused.

London Borough of Lewisham (25 025 307)

Statement Upheld Other 05-Feb-2026

Summary: We have upheld Ms X’s complaint about delay in the children’s statutory complaint’s procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Bedford Borough Council (25 018 257)

Statement Not upheld Other 03-Feb-2026

Summary: We have discontinued our investigation into Council delays handling Miss X’s statutory children’s complaint. This is because the Council issued its complaint response and took action to remedy the injustice caused by the delay.

Kent County Council (25 012 607)

Statement Closed after initial enquiries Other 03-Feb-2026

Summary: We will not investigate Miss X’s complaint about the conduct of a council social worker. This is mostly because there is not enough evidence of fault in the Council’s complaint handling, and investigation by us is unlikely to lead to a worthwhile outcome for Miss X.

Lancashire County Council (25 012 609)

Statement Closed after initial enquiries Other 02-Feb-2026

Summary: We cannot investigate this complaint about the Council’s handling of matters relating to Mr X’s child. This is because the law prevents us from investigating matters that have been before the courts or are closely related to such matters.