Bracknell Forest Council (22 013 508)

Statement Upheld Other 24-Oct-2023

Summary: Mrs X complained the Council failed to provide appropriate support and assistance to herself and her sons and failed to follow proper procedure when carrying out assessments and child protection investigations. She also complained about failings in the Council’s communication with her and incomplete and inaccurate record keeping. The Council’s failures in communication and support for Mrs X and her family are fault. As is the failure to follow to child protection procedures and to properly record decisions. These faults have caused Mrs X an injustice.

Staffordshire County Council (23 009 429)

Statement Closed after initial enquiries Other 23-Oct-2023

Summary: We will not investigate Mr X’s complaint about the accuracy of a children services assessment or an officer passing information about him onto a third party without his consent. The Information Commissioner is better placed.

Hertfordshire County Council (23 000 073)

Statement Upheld Other 22-Oct-2023

Summary: The Council was at fault for not responding to part of
Ms B’s complaint. Although some of the complaint was too old and some of it related to court – which were the Council’s reasons for refusing to respond – this did not apply to her complaint about events from February to December 2022. The Council has now agreed to process Ms B’s complaint.

Essex County Council (23 009 758)

Statement Closed after initial enquiries Other 21-Oct-2023

Summary: We will not investigate this complaint about how the Council handled a blue badge application. This is because there is not enough evidence of fault to warrant an investigation.

Leicestershire County Council (22 011 008)

Statement Closed after initial enquiries Other 19-Oct-2023

Summary: We will not investigate this complaint about the way the Council dealt with a complaint by Miss X. There is not enough evidence of fault in the Council’s complaint handling to warrant investigation.

West Sussex County Council (23 009 996)

Statement Upheld Other 18-Oct-2023

Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing a stage two response and offering to make a payment to them to remedy the time and trouble they have been too.

Birmingham City Council (23 010 284)

Statement Closed after initial enquiries Other 18-Oct-2023

Summary: We will not investigate this complaint that the Council failed to complete the final stage of the children’s services complaints procedure within the statutory timescale. This is because the delay has not caused so significant an injustice as to warrant investigation.

Westminster City Council (23 009 734)

Statement Upheld Other 16-Oct-2023

Summary: We have upheld this complaint because the Council failed to consider a complaint about a child in need under the statutory children’s complaints procedure. The Council has offered to resolve the complaint by considering the complaint at stage two of the statutory procedure and offering to make a payment to the complainant to remedy the injustice caused by not doing so sooner.

Wakefield City Council (23 006 725)

Statement Closed after initial enquiries Other 15-Oct-2023

Summary: We cannot investigate this complaint about the actions of a social worker because it concerns matters which are the subject of private law proceedings.

Cheshire East Council (23 009 352)

Statement Closed after initial enquiries Other 15-Oct-2023

Summary: We will not investigate this complaint about the Council refusing to escalate Ms X’s complaint about the Council closing a case. There is not enough evidence of fault in the Council’s action in closing the case to warrant investigation. It is not a good use of resources to investigate complaint handling issues where we are not investigating the substantive matter.