Other


Recent statements in this category are shown below:

  • Hertfordshire County Council (23 014 681)

    Statement Closed after initial enquiries Other 30-Jan-2024

    Summary: We will not investigate this complaint about the Council’s failure to follow the correct procedures when carrying out a child and family assessment regarding Mr X’s child Y. This is because an investigation would not lead to a different outcome.

  • Devon County Council (23 015 368)

    Statement Closed after initial enquiries Other 26-Jan-2024

    Summary: We will not investigate this complaint about the Council’s actions in relation to Mrs X’s children. The complaint is largely about what happened in court, and Mr X has commenced judicial review proceedings against the Council for the entirety of his complaint. We are prohibited in law from investigating complaints that have been presented before the courts.

  • Plymouth City Council (23 013 840)

    Statement Closed after initial enquiries Other 23-Jan-2024

    Summary: We cannot investigate Mr X’s complaint about bias by a social worker in assessing his family, drawing up a court report, and giving evidence in court. A legal bar prevents us investigating matters such as these, which are not separable from court proceedings.

  • Derby City Council (22 013 740)

    Statement Closed after initial enquiries Other 23-Jan-2024

    Summary: We will not investigate Miss X’s complaint about children services’ actions. We cannot investigate issues involved in court proceedings. And we are unlikely to add significantly to the Council’s response to her complaint.

  • West Sussex County Council (23 013 742)

    Statement Upheld Other 22-Jan-2024

    Summary: We have upheld this complaint because the Council delayed considering a complaint under the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by considering the complaint at stage one of the procedure. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been too.

  • Hertfordshire County Council (23 013 751)

    Statement Closed after initial enquiries Other 22-Jan-2024

    Summary: We will not investigate Mr X’s complaint about an assessment of his family carried out by the Council. The matters complained of are not separable from the issue of the contact and residence arrangements for Mr X’s child. These have been subject to a court order, and the assessment was carried out to consider new arrangements. Mr X has a right to go to court it would be reasonable to use if he disputes the Council’s views about contact. Where court action has already commenced, we have no power to investigate related matters.

  • Cumberland Council (23 001 475)

    Statement Upheld Other 22-Jan-2024

    Summary: We found fault with the way the Council carried out stage three of the statutory children’s complaint procedure for the complainants (Mr and Mrs X). The Council delayed completing stage three and sending review panel papers. The review panel excluded some issues from the investigation. Some of the Council’s failings caused Mr and Mrs X injustice. The Council has agreed to make a symbolic payment to recognise Mr and Mrs X’s distress, send them the Children Looked After review minutes and invitations to any future meetings and explore the best way to communicate with them about their children.

  • Wakefield City Council (23 016 219)

    Statement Closed after initial enquiries Other 19-Jan-2024

    Summary: We cannot investigate Mrs X’s complaint concerning the conduct of a Council officer. This is because of legal action in which the officer has been involved. Therefore, any matters arising to the court action lie outside our jurisdiction.

  • Norfolk County Council (23 007 519)

    Statement Upheld Other 18-Jan-2024

    Summary: Mr X complains the Council did not properly manage the investigation into his complaint and were not transparent with him about the statutory complaints process. Mr X says this meant he could not engage with the complaints process. The Ombudsman finds fault with the Council for its handling of the statutory complaints process. This meant Mr X could not make a fully informed decision. The Council has agreed to apologise to Mr X and offer him the opportunity to have his complaint considered at stage three.

  • Cumberland Council (23 010 784)

    Statement Upheld Other 16-Jan-2024

    Summary: We have upheld this complaint because the Council delayed considering a complaint under the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by considering the complaint at stage one of the procedure and responding without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been too.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings