Other


Recent statements in this category are shown below:

  • Swindon Borough Council (20 007 043)

    Statement Upheld Other 23-Feb-2021

    Summary: The Council was at fault for a delay in carrying out actions it had agreed with Mrs B in response to her complaint. It has agreed to update her on these actions, and to apologise. It has also agreed to make a symbolic payment of £100 to recognise the injustice caused to Mrs B by the delay.

  • Wakefield City Council (20 011 231)

    Statement Upheld Other 23-Feb-2021

    Summary: Mr and Mrs F complained the Council failed to properly consider the complaints they made about the way it had looked after their son, H, who was in care. The Council accepted their complaints at Stage One of the statutory complaints procedure but then failed to proceed to the subsequent stages. This had caused Mr and Mrs F time and trouble in trying to get the Council to follow the appropriate guidance. The Council has agreed to start a statutory Stage Two investigation into their complaints as soon as possible and to make a payment to acknowledge their time and trouble.

  • Wakefield City Council (20 002 484)

    Statement Upheld Other 23-Feb-2021

    Summary: Mr and Mrs F complained the Council failed to properly consider the complaints they made about the way it had looked after their daughter, G, who was in care. The Council accepted their complaints at Stage One of the statutory complaints procedure but then failed to proceed to the subsequent stages. This had caused Mr and Mrs F time and trouble in trying to get the Council to follow the guidance. The Council has agreed to start a statutory Stage Two investigation into their complaints and to make a payment to acknowledge their time and trouble.

  • Suffolk County Council (20 004 045)

    Statement Not upheld Other 19-Feb-2021

    Summary: Mr F complains about his dealings with the Council in connection with the care of his young son, B. The Council has proposed an investigation by an independent investigator under special procedures for investigating complaints about children's services. The investigation would focus on the needs of Mr F's son. This is a good way forward.

  • London Borough of Lambeth (19 015 006)

    Statement Not upheld Other 10-Feb-2021

    Summary: Mr X complains the Council's offer of a remedy payment on the conclusion of court proceedings does not reflect the costs he incurred or reflect the agreed outcome of an independent investigation into his complaints. We have found no evidence of fault in the way the Council considered these matters so have completed our investigation.

  • London Borough of Lewisham (20 001 550)

    Statement Upheld Other 09-Feb-2021

    Summary: the Council made mistakes when it removed Mr X from his foster carer, Mr F, following Mr F's arrest. The Council has apologised for its mistakes and offered a suitable remedy.

  • Cambridgeshire County Council (19 013 359)

    Statement Upheld Other 08-Feb-2021

    Summary: The complainants alleged that the Council did not give them sufficient information about the financial implications of a private arrangement to care permanently for their grandchildren. There were also other complaints upheld by the Council. We found fault causing injustice. The Council has accepted the actions to remedy this. Therefore, we have completed our investigation and are closing the complaint.

  • Lincolnshire County Council (20 001 052)

    Statement Upheld Other 05-Feb-2021

    Summary: Mr B complained the Council failed to follow the right procedures when carrying out an age assessment and failed to tell Mr B about the decision and how he could challenge it. The Council failed to follow the guidance when carrying out the age assessment and did not provide Mr B with a written record of the decision and how to challenge it. We cannot speculate about whether that affected the decision on Mr B's age, although failure to follow the process meant he may have missed out on some support. An apology, payment to Mr B, training and providing information to officers is satisfactory remedy.

  • Cheshire East Council (20 005 691)

    Statement Upheld Other 03-Feb-2021

    Summary: The Council was at fault for failing to consider Mr B's complaint under the statutory children's complaints procedure. However, there would be no worthwhile outcome to further investigation of the complaint, because neither the Council nor the Ombudsman would be able to achieve the outcomes Mr B wants.

  • Northamptonshire County Council (19 020 094)

    Statement Upheld Other 29-Jan-2021

    Summary: The council was at fault for its delayed response to Mrs C's request for contact with her grandchildren, and for providing inaccurate information when explaining its decision to refuse contact. The Council has agreed to make a payment to Mrs C to remedy this injustice this caused.

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