North Tyneside Metropolitan Borough Council (24 023 452)

Statement Upheld Child protection 24-Mar-2026

Summary: The Council was at fault because it did not provide an adequate financial remedy to Mr and Mrs X’s complaint about children’s social care services to their child Y. The Council also failed to provide a meeting it had previously offered in a stage three panel hearing. This was not citizen focussed and was fault causing Mr and Mrs X avoidable distress. The Council will issue a further apology, additional payments and a further complaint response covering another complaint about the removal of Y’s direct payment funds.

Liverpool City Council (25 014 242)

Statement Upheld Child protection 24-Mar-2026

Summary: We will not investigate this complaint about how the Council completed a single assessment. This is because the Council remedied the injustice caused to Mr X during its complaint’s process.

Reading Borough Council (25 014 401)

Statement Closed after initial enquiries Child protection 24-Mar-2026

Summary: We cannot investigate this complaint about the Council’s children’s services involvement with Mr X’s family. The matters complained about were either considered by a court which the law says we cannot consider or are closely linked to matters that have been or could have been raised during court proceedings that we will not investigate.

Leicestershire County Council (25 016 058)

Statement Closed after initial enquiries Child protection 23-Mar-2026

Summary: We will not investigate Mrs X’s complaint about children’s services’ involvement with her family. There are other bodies better placed to consider the matters.

Derbyshire County Council (25 016 531)

Statement Closed after initial enquiries Child protection 22-Mar-2026

Summary: We will not investigate this complaint about the Council’s response to disclosures made by the complainant’s child. This is because there is insufficient evidence of fault on the Council’s part to warrant our intervention.

North East Lincolnshire Council (25 012 574)

Statement Closed after initial enquiries Child protection 19-Mar-2026

Summary: We will not investigate this complaint about the Council’s involvement with Mr X. This is because an investigation would be unlikely to result in a different outcome.

London Borough of Wandsworth (25 015 972)

Statement Closed after initial enquiries Child protection 19-Mar-2026

Summary: We will not investigate Mr X’s complaint about information the Council has recorded about him and its involvement with his children. There is not enough evidence of fault to justify our involvement. We also cannot question the merits of the Council’s decisions and professional judgement where there does not appear to be evidence of procedural fault.

Middlesbrough Borough Council (24 022 195)

Statement Closed after initial enquiries Child protection 18-Mar-2026

Summary: We will not investigate this complaint about the actions of a social worker and the Council’s child protection involvement with Miss X and her family. This is because an investigation would be unlikely to find fault with the parts of the complaint within our jurisdiction. The remaining aspects of the complaint are outside of our jurisdiction as they relate to ongoing court proceedings.

Sefton Metropolitan Borough Council (25 014 820)

Statement Closed after initial enquiries Child protection 18-Mar-2026

Summary: We will not investigate this complaint about the Council’s child protection enquiries. This is because the complaint relates to legal proceedings on a closely related matter.

Kirklees Metropolitan Borough Council (25 015 226)

Statement Closed after initial enquiries Child protection 18-Mar-2026

Summary: We will not investigate this complaint about the Council’s failure to consider Ms X’s concerns about her child’s health. There is no worthwhile outcome achievable by our involvement.