Child protection


Recent statements in this category are shown below:

  • Nottingham City Council (19 006 144)

    Statement Upheld Child protection 31-Dec-2019

    Summary: Despite finding in Mr C's favour, when investigating his complaint about children's social care services, the Council did not do enough to recognise the impact the issues had on him. The Council has now agreed to offer Mr C an appropriate financial remedy.

  • Bedford Borough Council (19 003 485)

    Statement Not upheld Child protection 23-Dec-2019

    Summary: Mrs X complains that the Council failed to properly provide support for her son and the wider family. She says this caused her distress and health problems, and meant she had to pay for legal representation at a child protection conference. The Ombudsman does not find fault with the Council.

  • Central Bedfordshire Council (18 009 716)

    Statement Upheld Child protection 17-Dec-2019

    Summary: The Ombudsmen consider Great Ormond Street Hospital (GOSH) did not withhold evidence from a child protection conference. Rather, Central Bedfordshire Council (the Council) did not share GOSH's evidence at that conference. Also, the Council did not share the social worker's report with Mr G before the conference in line with the safeguarding policy, which caused him frustration. The Ombudsmen consider GOSH clearly communicated its safeguarding concerns to Mr G and did not misrepresent his son's feeding tubes coming out.

  • Derbyshire County Council (19 003 600)

    Statement Upheld Child protection 16-Dec-2019

    Summary: Mr X complains the Council took too long to tell him a safeguarding investigation had ended with no action due, and sent letters to the wrong address, preventing him from pursuing contact with his child for longer than needed. There is no evidence the Council sent letters to the wrong address, but it took three and a half months before it told Mr X verbally the safeguarding investigation had ended. It will apologise and pay Mr X £250.

  • Bournemouth Borough Council (18 018 634)

    Statement Upheld Child protection 16-Dec-2019

    Summary: Mrs X complained about how the Council dealt with a parenting assessment and psychological assessment to inform a decision about returning her children to her care. There was no fault in the way the parenting assessment was carried out. There was delay in carrying out the psychological assessment which caused frustration and anxiety and delay in returning the children to Mrs X. The Council has agreed a suitable remedy.

  • Central Bedfordshire Council (19 005 539)

    Statement Upheld Child protection 16-Dec-2019

    Summary: The Ombudsman cannot investigate Mr F's complaint about the contents of a report. It was written for court and is therefore outside his jurisdiction. We would advise Mr F to send his complaint about the Council holding inaccurate information about him to the Information Commissioner.

  • London Borough of Redbridge (19 001 097)

    Statement Not upheld Child protection 16-Dec-2019

    Summary: Ms X complains about delays and unfair comments by a social worker following a disclosure by her daughter that she was sexually abused. The Council conducted a timely investigation of both disclosures and including consideration by an Initial Child Protection Conference. There is no evidence of delay in making referrals to other support services.

  • Rotherham Metropolitan Borough Council (18 016 480)

    Statement Not upheld Child protection 10-Dec-2019

    Summary: the Council has properly considered Mr F's concerns about his daughter's welfare and his complaints about his dealings with the Council.

  • Cumbria County Council (18 006 341)

    Statement Upheld Child protection 05-Dec-2019

    Summary: Miss X complains that the Council has failed to safeguard her daughter. She disagrees with the findings of an independent investigation into her complaint. She says this has caused stress, distress, and cost time and trouble. The Ombudsman upholds Miss X's complaint because we find fault causing Miss X injustice. The Ombudsman finds that, on the whole, the Council has remedied the injustice caused by the faults. However, the Council will apologise to Miss X for the injustice caused by failing to have monthly meetings to update her on her daughter's progress.

  • Derby City Council (18 018 620)

    Statement Upheld Child protection 05-Dec-2019

    Summary: there was fault in the Council's handling of some matters during the period of its investigation of concerns about a non-accidental injury to Ms G's daughter. Its handling of her complaint was also poor. The Council will apologise and make a payment to Ms G to recognise the injustice to her and provide an update on changes to social work practice to ensure the identified fault is not repeated in future.