Child protection


Recent statements in this category are shown below:

  • London Borough of Hackney (17 015 931)

    Statement Upheld Child protection 11-Mar-2019

    Summary: Miss X complains about the way the Council dealt with a child protection referral made in February 2017 about her ex-partner, who is the father of her child. She also complains about the way her concerns about this matter were investigated. The Ombudsman has found the Council properly considered the findings and recommendations of the stage two investigation and stage three panel which considered her complaint. It has acknowledged its faults and accepts these faults caused Miss X some injustice, however it has already acted to remedy this injustice and is making improvements to prevent the faults identified from reoccurring. We have found this is sufficient and no further action should be taken.

  • Central Bedfordshire Council (18 012 210)

    Statement Not upheld Child protection 11-Mar-2019

    Summary: Mr B complained that the Council failed to take suitable action when he raised concerns about his children's welfare. However, we have not found fault with the Council's actions.

  • Norfolk County Council (18 004 880)

    Statement Not upheld Child protection 08-Mar-2019

    Summary: there is no fault in the Council's response to B's allegations he was sexually assaulted by a teacher. The evidence shows the Council has taken Miss M's concerns seriously.

  • Northamptonshire County Council (18 004 680)

    Statement Upheld Child protection 06-Mar-2019

    Summary: Miss B complained about how the Council dealt with various matters relating to her children. The Council was not at fault for the content of the majority of its recordings in this case. The Council wrongly shared Miss B's address with an ex-partner which led to her experiencing distress and worry. The Council also failed to share minutes of meetings and made some inaccurate references in its documentation, although those references did not cause a specific injustice to Miss B. An apology, payment to Miss B, reminder to officers and action the Council has already taken is satisfactory remedy for the injustice caused.

  • London Borough of Hillingdon (18 012 406)

    Statement Upheld Child protection 01-Mar-2019

    Summary: The complainant says that the Council failed to offer appropriate support to his adopted daughter who had significant difficulties during her teenage years, resulting in her coming into the care of the Council. The Council investigated the complaint but it was unwilling to allow the complainant to proceed to the final stage of the complaints' procedure, the Stage 3 Review Panel. The Ombudsman finds that there were no grounds to refuse this option. The Council has now therefore agreed to arrange a Stage 3 Panel. The Ombudsman is satisfied that this settles the complaint.

  • Dorset County Council (18 001 062)

    Statement Upheld Child protection 25-Feb-2019

    Summary: The complainant is not satisfied with the Council's Stage 2 investigation of his complaint under the statutory complaints procedure. There is a third stage to this process; the Complaints Review Panel. The Council had considered that it was not appropriate to arrange a Complaints Review Panel. However, it has now agreed to do so. The Ombudsman is therefore closing the complaint.

  • Birmingham City Council (18 003 002)

    Statement Upheld Child protection 25-Feb-2019

    Summary: Ms C complains the Council made a doctor's appointment for her daughter without her permission, accused her of failing to engage with support services, and carried out a children and family assessment without good reason. The Ombudsman found fault in the way the Council carried out the assessment and processed Miss C's complaint. To remedy the injustice caused, the Council should complete a desktop review of Miss C's case. It should also provide training on complaints handling to its staff to ensure the same mistakes are not made again.

  • Stockport Metropolitan Borough Council (17 016 607)

    Statement Upheld Child protection 25-Feb-2019

    Summary: Ms L complains the Council has failed to support her and her daughter appropriately through the child protection process and with helping her daughter access education. There is evidence of fault and the Council has agreed to pay £1000 to reflect the impact of missed education on her daughter.

  • Nottinghamshire County Council (18 002 980)

    Statement Not upheld Child protection 22-Feb-2019

    Summary: Miss X complains the Council wrongly started child protection action and it took account of false information as part of that process. The Council took action appropriately and in response to a referral from the probation service. The Council followed the correct procedures when deciding Miss X's son was at risk of harm. There is nothing to show the decision was based on false information.

  • Nottinghamshire County Council (18 011 841)

    Statement Not upheld Child protection 22-Feb-2019

    Summary: there are no grounds for the Ombudsman to investigate Mr B's complaint about his arrest and detention under the Mental Health Act or the abuse he alleges he suffered while he was detained. Mr B could have challenged his detention by appealing to a Tribunal, and his treatment is a matter for the NHS, not the Council.

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