Recent statements in this category are shown below:
Statement Upheld Fostering 13-Oct-2020
Summary: Ms X complains the Council incorrectly deducted money from her pay as a foster carer. She also complains the Council's complaint handling was poor. The Ombudsman does not find fault with the Council for deducting money from Ms X's pay. We do find fault with the Council's complaint handling.
Statement Upheld Fostering 09-Oct-2020
Summary: Mr and Mrs P complained the Council had failed to put in place what had been agreed by the independent investigating officer and a senior Council officer at adjudication. This had caused them time and trouble and distress trying to get clarity. Agreements that were meant to be agreed in 2019 were still outstanding. There is evidence of fault and the Council has agreed to complete the outstanding actions and to make appropriate payments.
Statement Upheld Fostering 02-Oct-2020
Summary: Mrs X complained about how the Council removed two foster children from her care following allegations made against her husband by a third foster child. There was no fault in the way the Council removed the children. The Council delayed in dealing with Mrs X's complaint. It has already offered her £150 which is satisfactory to remedy the injustice this caused. There is fault with the Council's Independent Fostering Agency complaints policy. During our investigation, the Council amended it and publicised the amended version on its website.
Statement Upheld Fostering 24-Aug-2020
Summary: The complainant alleged that the Council was not meeting its statutory duties to the two foster children, whom she cares for. The Council had accepted some fault and had agreed an improvement plan. The Council subsequently delayed in carrying out some aspects of this plan caused, in part, by the national difficulty in retaining social work staff. The Council will apologise for the avoidable frustration this has caused the complainant and will correct factual inaccuracies in the children's care plans. The Ombudsman is satisfied that this is sufficient remedy in addition to the Council's commitment to continue to improve its services to children in its care.
Statement Not upheld Fostering 11-Aug-2020
Summary: Mr and Mrs B complain about the Council's decision to remove a foster child from their care and to stop payment of a fostering allowance. There is no evidence of fault in how the Council reached its decisions.
Statement Upheld Fostering 05-Aug-2020
Summary: Mrs X complained the Council reduced its payments to her when her care of Y changed from being foster care to a "staying put" arrangement. The Council failed to provide adequate information about the staying put arrangement so Mrs X could make an informed choice about caring for Y on this basis before he turned 18. There were also faults with the assessment of Y's needs as a young adult. The Council should pay Mrs X £1,000 to remedy the injustice caused and make changes to its processes.
Statement Upheld Fostering 04-Aug-2020
Summary: Ms D complains about the way the Council has dealt with her approval as a foster carer. She considers the Council wrongly downgraded her approval and did not give her adequate notice or reasons for the decision. This meant she lost what was effectively her income. She says the Council provided inaccurate information in a reference which meant she did not get a job she had applied for. There was fault by the Council that caused injustice to Ms D. The Council should make a payment to Ms D in recognition of the distress caused to her.
Statement Upheld Fostering 03-Aug-2020
Summary: Mrs X complains about the Council's handling of allegations made against her and her husband when they were foster carers between 2017 and 2019. She says the Council did not complete a thorough investigation into the allegations. The Ombudsman finds fault with the Council for not properly considering all relevant information. We have made recommendations.
Statement Upheld Fostering 29-Jul-2020
Summary: Ms X complained the Council regularly changed or cancelled contact arrangements with two of her children, Y and Z, who are in foster placements, causing her distress. The Council was at fault when it cancelled two visits at short notice and failed to keep accurate records. It should apologise to Ms X and review its procedures for recording Ms X's contact sessions with her children.
Statement Upheld Fostering 10-Jul-2020
Summary: Mr and Mrs B complain about the Council's foster for adoption scheme. Mr and Mrs B believe the Council misled them about the likelihood of being able to adopt a child. The Ombudsman has found fault with the Council causing injustice. The Council has agreed to make a financial payment to Mr and Mrs B for the distress they experienced.