South Gloucestershire Council (24 001 347)

Statement Upheld Fostering 11-Jun-2024

Summary: We will not investigate this complaint about how the Council conducted a virtual meeting. Further investigation would not lead to a different outcome.

South Gloucestershire Council (24 003 053)

Statement Closed after initial enquiries Fostering 06-Jun-2024

Summary: We will not investigate this complaint about the Council’s alleged failure to provide financial assistance to Mr X in relation to his status as a foster carer. This is because the complaint relates to events that took place more than 12 months ago; it would have been reasonable for Mr X to bring the complaint to us at the time.

Calderdale Metropolitan Borough Council (23 006 082)

Statement Upheld Fostering 23-May-2024

Summary: Mr and Mrs X complain about the lack of support they experienced from the Council as registered foster carers since 2017. They said it caused them avoidable distress. We found the Council was not at fault in how it supported Mr and Mrs X. However, the Council was at fault for the frequent social worker changes, and it agreed to apologise for the frustration and confusion this caused to Mr and Mrs X.

Oldham Metropolitan Borough Council (23 011 290)

Statement Upheld Fostering 22-May-2024

Summary: Miss Y complains she was not able to progress through the Council’s fostering payment scheme due to Council fault. After considering the available evidence, we agree with the findings made during the statutory complaints investigation. We do not find further fault and so, in our view, the remedy already provided is proportionate.

Milton Keynes Council (23 020 006)

Statement Closed after initial enquiries Fostering 12-May-2024

Summary: We will not investigate this complaint about how the Council dealt with the complainant, who was a foster carer. This is because we could not add to the investigation carried out by the Council or achieve a different outcome.

London Borough of Lambeth (23 012 784)

Statement Closed after initial enquiries Fostering 08-May-2024

Summary: We will not investigate this complaint about a data breach. Any potential injustice is speculative, and the Information Commissioner’s Office is better placed than us to consider the matter as it has power to impose penalties that we lack.

Telford & Wrekin Council (23 020 100)

Statement Closed after initial enquiries Fostering 02-May-2024

Summary: We will not investigate this complaint about the way the Council ended a long-term foster placement with the complainant and her husband. This is because there is no evidence of fault by the Council to warrant an investigation and we cannot achieve the outcome she is looking for.

Rutland County Council (23 018 823)

Statement Closed after initial enquiries Fostering 29-Apr-2024

Summary: We will not investigate this complaint about the Council’s decisions regarding Ms X as a foster carer. There is not enough evidence of fault by the Council to warrant our further involvement.

Newcastle upon Tyne City Council (23 018 858)

Statement Not upheld Fostering 18-Apr-2024

Summary: We have discontinued our investigation into Mrs B’s complaint about support she received as a foster carer. It is unlikely we could add to the Council’s own complaint investigation, or the remedial action it proposes.

Nottingham City Council (23 019 259)

Statement Closed after initial enquiries Fostering 10-Apr-2024

Summary: We will not investigate this complaint about the Council’s handling of a reported data breach in 2022. This is because the complaint is late and there is no good reason to investigate now.