Statement Upheld Fostering 03-Aug-2021
Summary: Mr X complained that the Council did not deal with allegations made against him, as a foster carer, fairly. We found there was fault in the Council's decision. The Council agreed to apologise, make a payment to Mr X and reconsider its decision.
Statement Upheld Fostering 09-Jul-2021
Summary: The Council was at fault for failing to properly communicate its decision about Mr X's Supported Lodging application. This left Mr X unsure about the Council's decision making and caused him to complain. The Council has agreed to our recommendations to remedy the injustice caused.
Statement Upheld Fostering 08-Jul-2021
Summary: Mr B complained about the Council's involvement in the child protection concerns raised as part of his, and his wife's, role as foster carers. He considered the Council did not ensure the process was impartial and followed proper procedures. He considered the outcome was flawed as a result and that has caused distress to him and his wife and led to their decision to resign as foster carers. The Council failed to refer the complaint to stage three of the statutory complaint process but that did not cause significant injustice to Mr B.
Statement Upheld Fostering 08-Jul-2021
Summary: Mr B complained about the Council's involvement with a foster child who was placed with his family. He considered there was a lack of support when there were problems with the behaviour of the child and the Council permanently removed the child without following the proper process or considering what was in the best interests of the child. He said this caused him and his family distress. There was fault by the Council. It will apologise and make a payment to Mr and Mrs B.
Statement Upheld Fostering 24-Jun-2021
Summary: Mr and Ms X complain that the Council failed to support them adequately as foster carers and wrongly removed children from their care. They also say the Council's complaints handling and remedy offer is inadequate. The Council is at fault and has agreed to a stage 3 review of the complaints.
Statement Upheld Fostering 25-May-2021
Summary: Mr X complained about the way the Council managed a disruption meeting. We find fault by the Council which caused avoidable distress and uncertainty to Mr and Mrs X. The Council has already identified a number of service improvements and has agreed to apologise and make a financial payment to remedy the personal injustice caused to Mr and Mrs X.
Statement Upheld Fostering 28-Apr-2021
Summary: Mrs X complains about the Council's failure to consider her complaints under the statutory procedure for children social care services. The Council was at fault for suspending stage two and three complaint investigations because of the COVID-19 pandemic. It has agreed to start the stage two statutory complaint investigation without delay.
Statement Upheld Fostering 08-Apr-2021
Summary: Mrs X complained the Council inappropriately placed children with complex needs into her and her husband's foster care without providing the appropriate support or financial payment. We find the Council was not at fault in how it matched children to Mr and Mrs X's care. However, we find the Council was at fault for delays in it holding and finalising their fostering review which delayed their opportunity to apply to be level four carers. The Council has agreed to increase the financial remedy already offered to reflect those delays.
Statement Not upheld Fostering 17-Mar-2021
Summary: Ms X complained that she was bullied and intimidated by her social worker and decisions the Council made about foster care arrangements were wrong. We did not find there was fault in the way the Council reached the decisions she complains about.
Statement Upheld Fostering 26-Feb-2021
Summary: Mrs B complained the Council failed to ensure her information, and that of her foster children, was kept confidential. It shared her address with the birth mother who was not allowed contact with the children. This has caused significant distress to the family whose human rights have been affected. The Council has agreed to make a payment for the family to move house and to change its procedures to ensure such data breaches are prevented in the future. It has also agreed to disseminate the learning from this complaint.