Recent statements in this category are shown below:
Statement Upheld Fostering 25-Mar-2019
Summary: Mr and Mrs X complain the Council failed to support to them as foster carers and ended the placement without notice, causing them financial loss. The Ombudsman finds the Council failed to provide adequate support and did not properly document its decision making. The Ombudsman recommends the Council provides an apology, pays an amount for distress and takes steps to ensure staff are aware of the Council's legal obligations.
Statement Upheld Fostering 17-Mar-2019
Summary: Ms B is a foster carer. She complains about the Council's failure to provide child C with advanced status earlier. The Council has largely remedied the fault by agreeing to pay Ms B the fees which she would have been paid, but it should apologise to Ms B and pay her £200 to acknowledge the distress she suffered.
Statement Upheld Fostering 11-Mar-2019
Summary: There is no evidence of unreasonable delay by the Council in progressing Ms X's application to become a foster carer. The Council's application form lacked clarity about how many referees Ms X needed to provide but the Council has addressed this by introducing a new form. The Council delayed in dealing with Ms X's complaint which caused frustration and avoidable time and trouble to her which the Council has agreed to apologise for.
Statement Upheld Fostering 06-Mar-2019
Summary: Mr and Mrs F complain about the Council's decision to move their foster child, J, to new carers in February 2016. The Ombudsman has found no fault in the decision to end the placement. There was fault causing injustice by the Council not telling Mr and Mrs F the outcome of two safeguarding investigations; not arranging for them to say goodbye to J; and not sending a letter explaining the decision to move J. The Council has agreed to make a payment to Mr and Mrs F to acknowledge the distress caused.
Statement Upheld Fostering 12-Feb-2019
Summary: Mr B complains about the Council's response to his concerns about a school and its decision to terminate a foster placement. The Ombudsman has not investigated the complaint relating to the school as this is outside of his jurisdiction. The Ombudsman agrees with the Council's investigation into the other complaints. The investigation said that there was no fault in the Council's actions except that the Council should have informed the independent reviewing officer earlier and should have held a review meeting before deciding to change the children's placement. The Council has apologised for this and this is an appropriate remedy.
Statement Not upheld Fostering 12-Feb-2019
Summary: Mr B complains about the Council's investigation into safeguarding concerns about a school. The Ombudsman has discontinued his investigation as it is outside of his jurisdiction and is out of time.
Statement Not upheld Fostering 04-Feb-2019
Summary: Mr S complained the Council had not asked two social workers to apologise to him after making allegations about the standard of care he and his wife provided to a foster child. When he later made complaints about this, Mr S thought the Council should have considered them through the statutory complaints procedure. There is no evidence of fault.
Statement Not upheld Fostering 25-Jan-2019
Summary: Mr X complained about the Council's decision to remove children from his foster care in 2015. The Council was not at fault. The Council considered the relevant law and government guidance and decided a different carer would better meet the children's needs.
Statement Not upheld Fostering 05-Dec-2018
Summary: Mrs Y complained that the Council made unreasonable demands on her for looking after children in a foster placement with her daughter. She also complained about the behaviour of an officer towards her at a meeting. The Council was not at fault in relation to the childcare support plan. There is not enough evidence to say the Council was at fault concerning the officer's behaviour.
Statement Upheld Fostering 05-Dec-2018
Summary: Ms X complained about lack of support, bullying behaviour and delay during the Council's investigation into her standards of care as a foster carer. The Council has already recognised some delay. the Council has agreed to apologise for further delay found. There is insufficient evidence of fault in the other areas of the complaint.