Recent statements in this category are shown below:

  • London Borough of Croydon (19 008 497)

    Statement Upheld Fostering 22-May-2020

    Summary: Mr B complained the Council wrongly treated his care of his great-niece as a private arrangement when the Council was involved in setting it up. The Council failed to explain the nature of the arrangement and its financial implications and wrongly referred to it as a private fostering arrangement which caused Mr B confusion. However, the Council was not at fault for deciding the arrangement was a private family arrangement or for deciding it had no power to accommodate Child A under section 20 of the Children Act 1989. An apology and reminder to officers is therefore satisfactory remedy.

  • Knowsley Metropolitan Borough Council (19 010 797)

    Statement Upheld Fostering 20-Mar-2020

    Summary: Mr and Mrs X complained that the Council contacted another local authority and shared false allegations about them. The Ombudsman finds no fault with the Council's decision. However, there was fault in the way the information was shared. The Council has already taken reasonable steps to remedy this.

  • Knowsley Metropolitan Borough Council (19 001 261)

    Statement Upheld Fostering 20-Mar-2020

    Summary: Mr and Mrs X complain that the Council did not accept the findings and recommendations of the stage 3 independent review panel. She also says the stage 2 investigation was flawed because no attempt had been made to contact the police. The Ombudsman finds that there is insufficient evidence to justify the Council's findings and it failed to follow due process. This caused Mr and Mrs X distress and uncertainty. To remedy the injustice caused the Ombudsman makes a number of recommendations.

  • London Borough of Bromley (19 007 355)

    Statement Not upheld Fostering 21-Feb-2020

    Summary: Mr X complained about the Council's failure to provide financial support to care for his two grandchildren and related matters. The Ombudsman has found no fault because Mr X refused to accept the backdated fostering allowance and there is no evidence to prove the other matters complained about.

  • London Borough of Brent (19 000 767)

    Statement Upheld Fostering 23-Dec-2019

    Summary: the Council accepts it did not provide all the equipment necessary to care for young children Ms F fostered and offered a satisfactory payment. Ms F agreed to take the young children even though she was only approved to foster older children so there was no fault by the Council. The Ombudsman will not investigate Ms F's complaint about the welfare of the children formerly in her care. There is no fault in the Council's request Ms F repay the children's savings.

  • Lancashire County Council (19 004 804)

    Statement Upheld Fostering 19-Dec-2019

    Summary: Ms X and Mr Y complain about the process the Council followed when it investigated allegations made against them as foster carers from December 2017 onwards. The Ombudsman found fault in the Council's decision to close a complaint without following the correct process. This caused confusion and frustration to Ms X and Mr Y when, a few months later, the Council realised its mistake and reopened the case. That decision was not fault. As the Council has already apologised to Ms X and Mr Y no further remedy is necessary.

  • Torbay Council (18 018 203)

    Statement Not upheld Fostering 13-Dec-2019

    Summary: Miss X complains about the Council's actions while she was a foster carer for a looked after child. She complains the Council did not provide her with appropriate support during the placement and failed in its duty of care to safeguard her and protect her from harm. We do not find fault with the Council.

  • Gateshead Metropolitan Borough Council (18 015 973)

    Statement Upheld Fostering 02-Dec-2019

    Summary: Miss X complained the Council failed to safeguard Y, a child she provided with respite foster care. The Ombudsman finds the Council was not at fault. However, it has accepted it could have done more to reassure Miss X it had acted on her concerns and there were delays in its stage two response to her complaint. The Council should apologise to remedy any injustice caused.

  • Wiltshire Council (19 003 176)

    Statement Upheld Fostering 27-Nov-2019

    Summary: Mrs X complained the Council ignored her requests not to contact her ex-partner when she applied to be a foster carer. She said the Council's actions potentially put her and her family at risk. The Council was not at fault. There were delays in the Council's stage two response to her complaint which caused avoidable upset and frustration. The Council should apologise to remedy any injustice caused.

  • London Borough of Bexley (18 007 825)

    Statement Upheld Fostering 19-Nov-2019

    Summary: Mr and Mrs X complained about the way the Council dealt with an allegation against Mrs X as a foster carer. The Council was at fault in the way it investigated the allegation and dealt with their complaint. The Council failed to resolve a conflict of view within the Council about whether an allegation of emotional abuse should be upheld. It has now reviewed the evidence and changed the outcome to unsubstantiated. The Council will amend its records, apologise to Mr and Mrs X and make a payment. It will issue guidance to officers about the proper handling of allegations. This is a suitable remedy.