Recent statements in this category are shown below:
Statement Upheld Fostering 22-Nov-2017
Summary: The Council was at fault for how it investigated allegations about the complainant's practice as a foster carer. This added unnecessarily to her distress arising from the investigation. The Council has agreed to apologise and pay the complainant £500 in recognition of her injustice.
Statement Upheld Fostering 17-Nov-2017
Summary: We will not investigate Mrs P's complaint about family and friends payments for homing a young person. The Council agreed to pay the outstanding amount.
Statement Closed after initial enquiries Fostering 13-Nov-2017
Summary: We cannot investigate Mrs X's complaint because she used judicial review proceedings to seek a redress for the same events she complains to us about.
Statement Upheld Fostering 07-Nov-2017
Summary: The Council acted within safeguarding guidelines when it removed foster children from their carers at short notice. However, it did not follow the correct procedures to then assess the children and the carers to decide the future of their placement. The Council also wrongly refused to consider complaints about these matters under the statutory Children Act complaints process.
Statement Upheld Fostering 18-Oct-2017
Summary: The Council acted with fault when managing the end of a fostering placement leading to avoidable distress and inconvenience.
Statement Closed after initial enquiries Fostering 06-Oct-2017
Summary: The Ombudsman will not investigate Mr D's complaint as he is an agency foster carer and the agency is better placed to consider his concerns.
Statement Closed after initial enquiries Fostering 21-Sep-2017
Summary: The Ombudsman will not investigate Miss A and Mr B's complaint because it relates to a social worker's actions in producing an assessment requested by the court.
Statement Closed after initial enquiries Fostering 23-Aug-2017
Summary: Mr and Mrs X say they were treated unfairly by the Council and so felt compelled to resign from their position as foster carers in February 2015. No further action is needed to investigate this complaint as it is out of time.
Statement Upheld Fostering 05-Jul-2017
Summary: The Council is at fault as it has taken more than a year to deal with Mr B's complaint under the statutory children's social care procedure, but has still not started a second stage investigation. It will now do so immediately.
Statement Upheld Fostering 04-Jul-2017
Summary: There were significant failings by the Council in the way the Council dealt with the removal of children from a foster carer, and matters arising from that. These failings caused the foster carer, Mrs B, avoidable distress, frustration and time and trouble. As well as a programme of service improvements, the Council has already offered Mrs B an apology and a payment. I have identified further fault causing avoidable injustice needing additional remedy.