Recent statements in this category are shown below:
Statement Upheld Adoption 30-Apr-2021
Summary: Mrs J says the Council failed to provide her with important information about her adopted children prior to adoption. She says this caused her and her adoptive children injustice as they did not receive vital support. The Council has lost most of the relevant evidence and failed to keep documents it was required to keep but, on the available evidence, the Council was not at fault for withholding information from Mrs J. The Council has agreed to pay a sum to Mrs J and her adoptive children in recognition of the injustice caused.
Statement Not upheld Adoption 15-Apr-2021
Summary: Mr and Mrs B complained that the Council incorrectly calculated their adoption support allowance by including their child's Employment and Support Allowance in the calculation. We find no fault in the Council's decision to include ESA in the calculation.
Statement Upheld Adoption 15-Mar-2021
Summary: Mr and Mrs B have an adopted child. They complained about how the Council dealt with the placement of their adopted child's birth mother in a mother and baby foster placement close to their home, and the issues arising from this. We find there was fault by the Council causing injustice for which an apology and appropriate financial remedy has been offered. The Council has also implemented service improvements. We find there was some fault in complaint handling, and the Council agreed to our recommendation to take steps to review and act on lessons learned about the framing of complaints.
Statement Not upheld Adoption 04-Mar-2021
Summary: Mr X complained the Council wrongly ended an adoption allowance for his son Y and retrospectively changed the reasons for its decision to try and justify treating Y's older sibling differently. There is no evidence of fault in the Council's decision to cease Y's adoption allowance in July 2019.
Statement Upheld Adoption 06-Jan-2021
Summary: Mrs B complained that the Council wrongly stopped her and her husband from adopting a child from the Durham area, despite being approved by the Adoption Panel to do so. The Council fully upheld the complaint but failed to offer any remedy for the injustice or properly explain how the situation arose. We found fault in the Council's actions causing distress and uncertainty to Mr and Mrs B. The Council agreed to pay them £500.
Statement Upheld Adoption 05-Jan-2021
Summary: Mr X complains the Council has not properly apologised for fault with how the Council dealt with an adoption process. The Council is at fault because it has not completed the actions agreed to in a mediation meeting. Mr X has not received a full apology. The Council has agreed to write a letter of apology to Mr X as detailed in the mediation outcome.
Statement Upheld Adoption 29-Oct-2020
Summary: The Council was at fault for delaying the progression of Mr C's complaint to stage 2 of the statutory complaint's procedure. However, it has apologised and is now progressing the complaint.
Statement Upheld Adoption 20-Oct-2020
Summary: Ms B complains about the Council's decision not to progress an application she made to become an adoptive parent. We uphold the complaint finding several faults in the Council's process of decision making. These caused Ms B injustice as distress as the decision reached by the Council cannot be relied on as a result. At the end of this statement we set out action the Council has agreed to take to remedy that injustice.
Statement Upheld Adoption 13-Oct-2020
Summary: Mr B complains the Council failed to apply to renew an injunction to prevent the birth family of his wife's adopted daughter contacting her. He says that as a result the birth family were in touch with her and had a detrimental impact on her well-being, behaviour and education. He said the contact from the birth family also caused significant distress to the rest of the family. There was fault by the Council that caused injustice to Mr B. The Council will make a payment to Mr B.
Statement Not upheld Adoption 12-Oct-2020
Summary: Mr X complains that the Council unreasonably stopped financial support for his adopted son in breach of a previous agreement and failed to respond adequately to his complaints. He also complains about comments made by Council staff. The complaint about the breach of the previous agreement has been made too late and there are no good reasons to investigate now. There is see no evidence of fault in the Council's decision to cease financial support or in the comments complained of.