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Recent statements in this category are shown below:

  • Cumbria County Council (21 009 640)

    Statement Upheld Adoption 02-Dec-2021

    Summary: The Council has unreasonably delayed considering Mr B's complaint at Stage 2 of the statutory procedure for children's services complaints. It has agreed to initiate Stage 2 and to offer to make a payment to Mr B to reflect the delay and the uncertainty this has caused.

  • Nottingham City Council (20 014 200)

    Statement Upheld Adoption 01-Nov-2021

    Summary: Mrs X complains that the Council refused to grant an adoption allowance for her adopted son, despite previously saying they would be entitled to it. She says this caused frustration, uncertainty, and stress. The Ombudsman finds the Council at fault for falsely raising Mrs X's hopes. This caused injustice. The Ombudsman is satisfied that the Council has already remedied the injustice caused.

  • London Borough of Merton (20 013 681)

    Statement Upheld Adoption 27-Oct-2021

    Summary: Mr and Mrs X complained the Council delayed in how it responded to their request for financial support as adoptive parents. We find the Council was at fault. That has caused Mr and Mrs X avoidable distress and frustration. The Council has offered a financial remedy and to review its guidance on adoption allowances. We are satisfied this remedies the injustice caused.

  • Royal Borough of Windsor and Maidenhead Council (20 011 777)

    Statement Upheld Adoption 26-Sep-2021

    Summary: Mr and Mrs P complain about their dealings with the Council in the course of their adoption of their son, B. An independent investigation upheld 14 of their 15 complaints. The Council accepted the investigator's findings and recommendations. I agree with the independent investigator's findings and the action the Council has taken in response.

  • Royal Borough of Greenwich (21 007 563)

    Statement Upheld Adoption 12-Sep-2021

    Summary: The Council is at fault for delaying considering a complaint at stage three of the children's statutory complaints procedure. The Council has agreed to start its stage three investigation without delay and will offer to make a payment to the complainant to remedy the time and trouble its delay has caused him.

  • London Borough of Richmond upon Thames (20 009 613)

    Statement Upheld Adoption 12-Aug-2021

    Summary: the Council failed to complete an Asset Plus assessment initially as its policy requires and this amounts fault. However, this did not cause injustice so the Council is not required to take any action

  • London Borough of Wandsworth (19 020 143)

    Statement Upheld Adoption 06-Aug-2021

    Summary: Ms B complained about the way the Council failed to progress her adoption assessment and delayed in dealing with her complaint about it. This delayed her approval as an adopter by over two years. The Council accepted the failings, apologised to Ms B and offered her £2000. We agreed the Council was at fault and that the payment is appropriate to put right the injustice. The Council has agreed to assist Ms B to progress a new application now.

  • Hertfordshire County Council (20 000 831)

    Statement Upheld Adoption 27-Jul-2021

    Summary: Mrs M complained the Council had not properly considered her adoption application or fairly assessed her. She said the Council had discriminated against her due to her ethnicity and her husband's mental health. She said this has stopped her being considered properly for adoption and caused delay and distress. The Council were at fault for not following the statutory guidance and have agreed to a remedy for the injustice caused to Mrs M.

  • Milton Keynes Council (20 011 080)

    Statement Upheld Adoption 30-Jun-2021

    Summary: The Ombudsman finds fault with how the Council managed the complainant's assessment for adoption allowance payments. The Ombudsman also finds fault with the Council for failing to advise the complainant of his appeal rights. This caused uncertainty and distress to the complainant. The Council has agreed to provide a financial remedy to the complainant and reinstate the support until a new assessment is completed.

  • Swindon Borough Council (21 000 578)

    Statement Upheld Adoption 08-Jun-2021

    Summary: We will not investigate Mrs X's complaint about the Council's adoption support for her family. The remedy offered by the Council is suitable for the injustice caused by fault in matters that are within our jurisdiction. We cannot investigate other matters, as they are ones it would have been reasonable for Mrs X to raise when she took court action.