London Borough of Hillingdon (26 008 810)

Statement Closed after initial enquiries Looked after children 06-Jul-2026

Summary: We cannot investigate Miss X’s complaint about how the Council safeguarded her when she was a Looked After Child and into her early adulthood. The complaint relates to events from more than 12 months ago and it is unlikely it would be possible to obtain the evidence to effectively investigate now. Additionally, the Information Commissioner is better placed to consider the data protection part of Miss X’s complaint.

London Borough of Tower Hamlets (25 012 071)

Statement Upheld Looked after children 06-Jul-2026

Summary: The Council was at fault in its adjudication of Miss X’s complaint that followed a stage three Panel review as part of the statutory children’s complaints procedure. The Council’s fault caused Miss X and her family frustration and uncertainty and put Miss X to time and trouble. The Council should agree actions to remedy the injustice caused and to improve its service.

Bath and North East Somerset Council (25 022 236)

Statement Closed after initial enquiries Looked after children 02-Jul-2026

Summary: We will not investigate this complaint about how foster carers spent Disability Living Allowance. The council has already examined Miss X’s complaint under the children’s statutory complaints procedure, and further investigation would not lead to a different outcome, so it is not warranted.

London Borough of Lambeth (25 022 564)

Statement Upheld Looked after children 29-Jun-2026

Summary: We will not investigate Ms X’s complaint about a financial remedy offered by the Council. There is nothing we could add to the Council’s response. We cannot achieve the outcome Ms X wants.

Worcestershire County Council (25 015 887)

Statement Closed after initial enquiries Looked after children 22-Jun-2026

Summary: We will not investigate part of Mr X’s complaint about support provided to him as a child because the complaints were either previously considered by the Ombudsman or they are late. We will not investigate Mr X’s complaint about data handling because the Information Commissioner is better suited. We will also not investigate the complaints because it is reasonable for Mr X to use his right to take the matter to court to secure the outcome he seeks.

London Borough of Haringey (25 014 801)

Statement Upheld Looked after children 18-Jun-2026

Summary: Ms X complained about how the Council handled her housing situation when she became homeless and its failure to complete the recommendation made during the stage 3 of the statutory complaints procedure. There was fault by the Council for its delays with completing the statutory complaints procedure and its failure to complete the recommendation made by the review panel at stage 3. This caused injustice to Ms X. The Council will take action to remedy the injustice caused.

West Northamptonshire Council (25 021 913)

Statement Closed after initial enquiries Looked after children 15-Jun-2026

Summary: We will not investigate Mr F’s complaint about the care of his daughter because there is not enough evidence of fault and nothing to be gained from further investigation.

Worcestershire County Council (25 022 946)

Statement Closed after initial enquiries Looked after children 15-Jun-2026

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s concerns about the care of her child. An investigation by us is unlikely to achieve significantly more than the Council has already done or lead to a different outcome.

Devon County Council (25 023 986)

Statement Closed after initial enquiries Looked after children 15-Jun-2026

Summary: We will not investigate Mr X’s complaint that the Council did not provide him with a care leaver’s grant and accommodation between 2016 and 2018. The complaint is late and there are no good reasons to exercise discretion to consider it now.

Salford City Council (25 022 443)

Statement Closed after initial enquiries Looked after children 07-Jun-2026

Summary: We will not investigate Mrs X’s complaint that the Council failed to investigate concerns she raised about her ex-foster child. The complaint is late with no good reason to investigate it now.