Looked after children


Recent statements in this category are shown below:

  • London Borough of Lambeth (23 007 726)

    Statement Upheld Looked after children 23-Feb-2024

    Summary: We uphold complaints made on behalf of ‘Ms D’ and ‘Ms E’ that the Council inappropriately rejected their complaints made about children services because it said they made those complaints too late. Fault in those decisions caused Ms D and Ms E injustice as it denied them access to the complaint procedure and caused them unnecessary frustration, time and trouble. During our investigations the Council took action that we consider remedied this injustice. So, we have completed our investigations.

  • Shropshire Council (23 015 792)

    Statement Closed after initial enquiries Looked after children 19-Feb-2024

    Summary: We will not investigate Mr X’s complaint about children services actions. We cannot investigate issues which a Court decided. And we are unlikely to achieve a significantly different remedy from that offered at stage three of the Council’s complaint process.

  • Leicester City Council (23 003 834)

    Statement Upheld Looked after children 16-Feb-2024

    Summary: Mr X complained about various actions of the council when it was considering child protection action in respect of his children. We found the Council failed to communicate properly and promptly and failed to take some actions it had agreed to. We recommended an apology and a payment to reflect distress.

  • Royal Borough of Kingston upon Thames (23 015 437)

    Statement Closed after initial enquiries Looked after children 14-Feb-2024

    Summary: We will not investigate this complaint about the Council’s involvement with Mr X when he was in foster care. This is because the complaint concerns events that took place more than 12 months ago and it would have been reasonable for him to bring the complaint to us at the time.

  • Knowsley Metropolitan Borough Council (23 014 591)

    Statement Closed after initial enquiries Looked after children 14-Feb-2024

    Summary: We will not investigate this complaint about the Council’s social care team and its involvement with Mr X and his family. This is because an investigation would not lead to a different outcome.

  • London Borough of Croydon (23 015 051)

    Statement Closed after initial enquiries Looked after children 08-Feb-2024

    Summary: We will not investigate Miss X’s complaint about children services’ actions as we are unlikely to achieve the outcome she seeks.

  • Stoke-on-Trent City Council (23 014 765)

    Statement Closed after initial enquiries Looked after children 05-Feb-2024

    Summary: We will not investigate Miss X’s complaint about the Council wrongly telling a hospital she had drunk alcohol during her pregnancy and disregarding her parental rights. There is another agency better placed than us to consider a complaint of data inaccuracy, and a medical diagnosis of foetal alcohol spectrum disorder is a medical matter for a hospital, not the Council. Any injustice would also be largely related to the effect of the diagnosis on Miss X’s right to care for her child. This is a matter where she has a right to go to court it would be reasonable to use to seek any variations she desires in arrangements already ordered by a court.

  • Kingston Upon Hull City Council (23 013 509)

    Statement Closed after initial enquiries Looked after children 30-Jan-2024

    Summary: We will not investigate this complaint about the actions of the complainant’s children’s social worker. This is because we cannot investigate matters which have been considered in court, and cannot achieve the outcome the complainant wants.

  • Darlington Borough Council (23 013 120)

    Statement Upheld Looked after children 24-Jan-2024

    Summary: We will not investigate Miss X’s complaint about children services’ actions. The Council has now agreed to follow the Children Act statutory complaints’ procedure.

  • London Borough of Bromley (23 014 101)

    Statement Closed after initial enquiries Looked after children 24-Jan-2024

    Summary: We will not investigate Ms X’s complaint that a social worker did not conduct a fact-finding meeting properly, but humiliated and denigrated her in front of others by aggressive questioning. The potential injustice caused would not be sufficient to warrant our involvement.

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