Recent statements in this category are shown below:
Statement Not upheld Looked after children 08-Feb-2019
Summary: Ms X complains about the way the Council has dealt with her and her son who is in the Council's care. She also complains about the way the Council dealt with her complaint about these matters. The Council has agreed to resume dealing with the complaint under the independent statutory children's social care complaints procedure. This is a satisfactory way forward and so the Ombudsman will not investigate the complaint further.
Statement Not upheld Looked after children 28-Jan-2019
Summary: Ms X says the Council did not provide her and her son with sufficient support when he was a looked after child. The Ombudsman cannot investigate her complaint because it must be put through the Council's complaints procedure first including the statutory children's complaints procedure.
Statement Not upheld Looked after children 14-Dec-2018
Summary: Miss X complains the Council failed to respond properly to reports that she was being harmed and to act to protect her when she was known to social services as a child, which left her to suffer unnecessary harm. The Council will investigate the complaint, so the Ombudsman's investigation is discontinued.
Statement Upheld Looked after children 29-Nov-2018
Summary: There was fault by the Council because it did not investigate the complainant's allegations of abuse by a foster carer when he was a looked after child. There was also unreasonable delay before it responded to the complaint. The Council apologised for the delay and agreed to investigate the allegations.
Statement Not upheld Looked after children 28-Nov-2018
Summary: Mrs B complains the Council has not continued with its re-unification process for her daughter because of concerns about her partner. Mrs B says the concerns are unwarranted. The Ombudsman finds the Council is not at fault in how it managed this complaint. This is because Mrs B's daughter can decide where to live and Mrs B's complaint conflicts with her decision.
Statement Upheld Looked after children 19-Nov-2018
Summary: Mrs X complains about the Council's investigation into the care and safeguarding of her children, Y and Z, while in its care between January 2015 and October 2016. The Council was at fault. The statutory investigation found the Council failed to provide Y with sufficient support while in its care, and there were significant delays in the statutory complaints process. The Council has agreed to apologise to Y and pay them £1600 in recognition of its failings. The Council has also agreed to apologise to Mrs X and pay her £300 to recognise the delays in handling her complaints.
Statement Upheld Looked after children 14-Nov-2018
Summary: Mrs X complains of failures by the Council in safeguarding her son, A. Although there were no safeguarding failures, there was other fault by the Council in the way it communicated with Mrs X. It will apologise and pay her £250 for the unnecessary worry and time and trouble this caused her.
Statement Upheld Looked after children 13-Nov-2018
Summary: Miss B says the Council failed to assess her needs properly when she was a homeless young person. It then failed to provide accommodation and leaving care services and support. The Council has agreed to investigate this complaint through the statutory procedures and to apologise that it has not yet done so.
Statement Upheld Looked after children 29-Oct-2018
Summary: Mr X complains the Council failed to adequately investigate allegations he was abused while in the Council's care. The Council delayed in investigating and responding to Mr X's allegations. However, there is no evidence of fault in how the Council looked into the substance of Mr X's allegations. The Council has agreed to apologise to Mr X. It has also agreed to review its procedures for investigating allegations against people working with children, and review its complaint handling processes.
Statement Upheld Looked after children 23-Oct-2018
Summary: Miss B complained about the Council's decision on her complaint about children's services, including the level of compensation. Before we could investigate the Council increased its offer to £2500 and Miss B was happy to accept this.