Statement Upheld Looked after children 10-Jun-2021
Summary: We will not investigate Mrs X's complaint the Council has failed to arrange contact with 'child A', who is in care, and has refused to deal with her complaint about the matter. The Council has accepted it was at fault for not dealing with the complaint and has agreed to do so. Mrs X can return to the Ombudsman if she disagrees with the Council's conclusions on the complaint.
Statement Not upheld Looked after children 01-Jun-2021
Summary: Ms J has made a complaint about the Council's children services team. Mainly, she says there was a lack of support by the Council before her grandchildren became looked after children. Among other issues, Ms J says the Council has not promoted regular contact between her and her grandchildren. The Ombudsman has not found any evidence of fault by the Council.
Statement Not upheld Looked after children 23-Apr-2021
Summary: Mr Y complains about various aspects of the Council's involvement in his life as a young person in care. The Ombudsman will not consider the complaint Mr Y brings because it is being investigated under the Council's statutory children's complaints procedure. Mr Y is entitled to approach the Ombudsman again once he receives a final response from the Council.
Statement Upheld Looked after children 22-Apr-2021
Summary: Liverpool City Council was at fault in its handling of several issues related to Ms B's time as a looked after child and in its handling of her complaint about these. The Council will take the recommended action to recognise the injustice this fault caused.
Statement Upheld Looked after children 16-Mar-2021
Summary: Mr X complains about the care of his daughter in foster care, about the Council's unjustified restrictions on his contact with her and about the Council's poor communications and complaints handling. The Council is only at fault in its communications. It had already remedied its fault with an apology to Mr X before he approached us.
Statement Upheld Looked after children 05-Mar-2021
Summary: There was fault in how the Council arranged alternative education provision for a looked after child, after problems with their behaviour led to exclusions and a foster placement broke down. The Council has agreed to make a suitable payment to remedy the injustice this caused.
Statement Upheld Looked after children 26-Feb-2021
Summary: Mr B complained about the actions the Council took in respect of his complaints about the service he received as a care leaver. We found the Council was at fault and should have considered Mr B's complaint at stage three of the statutory complaints procedure. But we consider the action taken by the Council including the payment offered (£1500), is sufficient to put matters right.
Statement Upheld Looked after children 19-Jan-2021
Summary: There is no evidence of fault in how the Council managed the educational provision for a looked after child, Y. There was a delay in assessing Y's Special Educational Needs, however this did not cause an injustice.
Statement Upheld Looked after children 15-Jan-2021
Summary: The Council considered S's wish to increase contact with his parents and siblings, but it failed to arrange his reviews for a time and place he would be able to attend without having to miss school and did not ensure the Independent Reviewing Officer spoke to S before the reviews. The Council has agreed to take action to ensure S fully understands its reasons for not increasing contact and to prevent similar failings in future.
Statement Not upheld Looked after children 05-Jan-2021
Summary: there is no fault that has caused Mr A injustice in relation to his complaint about the actions of the Council's children's services team.