London Borough of Havering (25 021 796)

Statement Closed after initial enquiries Looked after children 26-May-2026

Summary: We will not investigate Miss X’s complaint about letters and gifts not being given to her adopted child. We are unlikely to achieve more than the £200 offered by the Council.

Nottinghamshire County Council (25 020 894)

Statement Closed after initial enquiries Looked after children 25-May-2026

Summary: We will not investigate this complaint about the Council’s handling of care of the complainant’s children. This is because we could not add to any previous investigation by the Council, any investigation would not lead to a different outcome, and any fault has not caused significant injustice. We will not investigate part of this complaint because it is late and there is no reason why the complainant could not have come to us sooner. We cannot investigate part of this complaint as the court made decisions about care arrangements and the law prevents us from investigating them.

London Borough of Barnet (25 011 894)

Statement Upheld Looked after children 20-May-2026

Summary: Miss X complains about support provided to her adult son while he was in the Council’s care. The Council considered her complaint under the statutory children’s complaints procedure at stage one but then refused to progress it to stage two. This was fault causing injustice, which the Council has agreed to remedy through the actions set out at the end of this statement.

London Borough of Brent (25 020 747)

Statement Closed after initial enquiries Looked after children 19-May-2026

Summary: We will not investigate Ms X’s complaint about the remedy offered to her following a children’s statutory complaints investigation in 2020 and the Council’s recent decision that it will not re-open her complaint to re-consider the matter. A complaint about the Council’s actions in 2020 is late and there is not enough evidence of fault in its recent decision.

Thurrock Council (25 020 174)

Statement Closed after initial enquiries Looked after children 13-May-2026

Summary: We will not investigate Ms M’s complaint about Children’s Services because there is no worthwhile outcome achievable. We cannot consider Ms M’s complaint about a Court order authorising the Council to refuse her contact with her children; she could have raised her concerns about the Council’s evidence with the Court; and the Council’s decision not to share any information about the children with Ms M was accepted by the Information Commissioner’s Office.

London Borough of Southwark (25 010 907)

Statement Not upheld Looked after children 12-May-2026

Summary: Mr X complained the Council failed in its duty of care to him while he was a Looked After Child and failed to provide appropriate support when he left care. Mr X says he became a Looked after Child in 1999 and was mistreated by the carers he was placed with. We found there is no evidence of fault in the way the Council carried out the investigation under the statutory complaints procedure. The Council has accepted and acted on the investigations findings and recommendations and we cannot add anything significant to the investigation.

London Borough of Islington (25 019 983)

Statement Closed after initial enquiries Looked after children 12-May-2026

Summary: We will not investigate Miss X’s complaint about the Council’s refusal to pay her out of a scheme for previously looked after children as it is unlikely we would find fault. It is reasonable to expect her to apply to Court.

London Borough of Islington (25 003 148)

Statement Closed after initial enquiries Looked after children 07-May-2026

Summary: We will not investigate Mr X’s complaint about harm caused from the Council placing him in a children’s home in the 1960s. The Courts are better placed to decide if the Council should compensate Mr X.

Bournemouth, Christchurch and Poole Council (25 018 664)

Statement Closed after initial enquiries Looked after children 06-May-2026

Summary: We will not investigate this complaint about the Council’s support to Mr X as a care leaver. We could not add to the investigation the Council has already carried out, and further investigation would not lead to a different outcome.

London Borough of Southwark (25 025 945)

Statement Closed after initial enquiries Looked after children 30-Apr-2026

Summary: We will not investigate this complaint about the Council’s refusal to investigate Mr X’s concerns about his care placement. The complaint relates to matters which occurred over 12 months ago, and it is unlikely we would find fault in the Council’s decision, not to consider it.