St Helens Metropolitan Borough Council (25 015 692)

Statement Closed after initial enquiries Looked after children 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about special guardianship order payments. These payments stopped in 2023 and there are no good reasons we should disapply the late complaint rule.

London Borough of Bromley (25 018 944)

Statement Closed after initial enquiries Child protection 31-Mar-2026

Summary: We cannot investigate Miss X’s complaint about the Council’s children’s services involvement with her family. The issues complained about are subject to court proceedings and therefore the law says we cannot investigate. We will not investigate Miss X’s remaining complaint about the Council breaching her confidentiality because the Information Commissioner’s Office is better placed to consider it.

Manchester City Council (25 019 240)

Statement Closed after initial enquiries Other 31-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of care arrangements for a child. This is because the complaint is late and there is no good reason to investigate it now.

North Tyneside Metropolitan Borough Council (25 019 576)

Statement Closed after initial enquiries Child protection 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his child’s case. This is because there is no sign of fault in the Council’s decision not to consider his complaint until the ongoing court proceedings have concluded.

Leicester City Council (25 019 715)

Statement Closed after initial enquiries Child protection 31-Mar-2026

Summary: We will not investigate Miss X’s complaint about historic safeguarding action taken by the Council when she was a child. The complaint is late, and we decided we could not achieve a meaningful outcome due to the passage of time.

Birmingham City Council (25 020 166)

Statement Closed after initial enquiries Other 31-Mar-2026

Summary: We cannot investigate part of Miss X’s complaints about the Council’s children’s services regarding because the issues complained about formed part of court proceedings and the law says we cannot investigate. We will not investigate the remainder of Miss X’s complaints because the matters either have been or could have been raised with the court.

London Borough of Barnet (25 001 939)

Statement Closed after initial enquiries Child protection 30-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a child protection case relating to his grandchild in 2023. The complaint is late and there are no good grounds to exercise discretion to consider it now.

Blackburn with Darwen Council (25 006 082)

Statement Upheld Other 30-Mar-2026

Summary: We will have upheld Mr X’s complaint about delays in the children’s statutory complaints process. The Council has taken the steps we suggested to remedy the injustice caused.

Hertfordshire County Council (25 015 827)

Statement Closed after initial enquiries Child protection 30-Mar-2026

Summary: We cannot investigate Mr X’s complaint about how a school provides its education and the Council’s response to his complaint about this.

Walsall Metropolitan Borough Council (25 008 104)

Statement Upheld Child protection 29-Mar-2026

Summary: We have completed an investigation into a complaint about the Council’s management of a case by its children’s services. We found the Council had communicated poorly at times with the complainant, Mrs E. But we found there was no outstanding injustice caused to her because it had apologised, which was a proportionate response for the distress caused.