City of Doncaster Council (25 012 940)

Statement Closed after initial enquiries Child protection 03-Mar-2026

Summary: We will not investigate this complaint about the Council’s decision on a safeguarding matter. This is because there is not enough evidence of fault.

London Borough of Hackney (25 014 088)

Statement Closed after initial enquiries Disabled children 03-Mar-2026

Summary: We will not investigate Ms M’s complaint about her unsuccessful Blue Badge application because there is not enough evidence of fault to justify an investigation. We cannot achieve the outcome Ms M wants.

Durham County Council (25 008 812)

Statement Upheld Other 03-Mar-2026

Summary: We have upheld Mrs X’s complaint about delay at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Stockport Metropolitan Borough Council (25 010 328)

Statement Not upheld Adoption 03-Mar-2026

Summary: Mr X complained that the Council delayed completing stage one of the adopter application process which was then refused. He said staff were unprofessional and the process caused them distress and uncertainty. We find no fault with the Council.

City of Bradford Metropolitan District Council (25 014 422)

Statement Closed after initial enquiries Child protection 03-Mar-2026

Summary: We will not investigate this complaint about children’s services’ actions and the Council’s complaints handling. The council has already examined Mr X’s complaint under the children’s statutory complaints procedure, and further investigation would not lead to a different outcome. Additionally, we cannot achieve the outcomes Mr X wants, and the Information Commissioner is better placed to consider data protection complaints.

London Borough of Croydon (25 015 190)

Statement Closed after initial enquiries Child protection 03-Mar-2026

Summary: We will not investigate Ms M’s complaint about the Council’s concerns for her children because the matter is now before the Court. We cannot investigate complaints about matters which will be decided by the Court.

Suffolk County Council (25 015 204)

Statement Closed after initial enquiries Other 03-Mar-2026

Summary: We will not investigate this complaint about the Council sharing Mr X’s personal information with a third party. The Information Commissioner’s Office is better placed to consider it.

City of Wolverhampton Council (25 016 250)

Statement Closed after initial enquiries Child protection 03-Mar-2026

Summary: We will not investigate this complaint about the qualifications of a worker the Council appointed to complete a report for court proceedings. The law prevents us from investigating what happened in court.

Nottinghamshire County Council (25 018 169)

Statement Closed after initial enquiries Adoption 03-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of the adoption application process. The Council has already investigated and responded to Mr X’s concerns under all three stages of the statutory complaint procedure. It has identified service failures, apologised and offered remedial action and payment for the injustice caused. Further investigation is unlikely to change the outcome or achieve anything worthwhile. The Information Commissioner’s Office is best placed to consider concerns about data recording and handling.

Salford City Council (25 020 213)

Statement Closed after initial enquiries Other 03-Mar-2026

Summary:Miss X complains that the Council has ignored her complaints since 2023. She says she urgently needs contact from the local authority and has already been referred to adult safeguarding. She states that her children are being abused and that staff are disregarding their culture. She also says the Independent Reviewing Officer is failing in their duty of care and that the service is blocking contact.