Devon County Council (24 019 922)

Statement Upheld Child protection 07-Oct-2025

Summary: Mr and Mrs X complained the Council refused to investigate their complaint about matters related to the safeguarding of their grandchildren. The Council was at fault for not considering relevant matters in its decision to refuse Mr and Mrs X’s complaint. It will apologise to Mr and Mrs X for the avoidable frustration caused by its fault, re-take its decision in line with the statutory guidance and take steps to prevent recurrence of the same fault.

Norfolk County Council (25 005 714)

Statement Closed after initial enquiries Looked after children 07-Oct-2025

Summary: We will not investigate Mr X’s complaint the Council refused to change his children’s social worker. Further investigation would not lead to a different outcome.

Halton Borough Council (25 006 315)

Statement Closed after initial enquiries Child protection 07-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Council’s actions after she was deregistered as a foster carer. This is because there is insufficient evidence of fault causing a significant injustice.

Lancashire County Council (25 005 392)

Statement Closed after initial enquiries Child protection 07-Oct-2025

Summary: We cannot investigate this complaint about the accuracy of information in a court report. The law prevents us from investigating a complaint about what happened in court.

Nottinghamshire County Council (25 007 212)

Statement Closed after initial enquiries Child protection 07-Oct-2025

Summary: We cannot investigate this complaint about the Council’s involvement with Mr X’s family, during family court proceedings. The law does not allow us to investigate matters that are subject to court proceedings. Nor will we investigate the remaining matters, because Mr X could raise his additional concerns in court, and there is another body better placed to consider data protection issues.

Central Bedfordshire Council (25 005 893)

Statement Closed after initial enquiries Child protection 06-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his family. Some of Mr X’s concerns are too late for us to consider. It would be reasonable for Mr X to ask the court to consider his remaining concerns.

Hertfordshire County Council (25 004 920)

Statement Closed after initial enquiries Disabled children 06-Oct-2025

Summary: We will not investigate Mr X’s complaint about an officer’s conduct as Social Work England is better placed. And we are unlikely to find significant fault in his other allegations about a hospital discharge meeting.

Royal Borough of Kensington & Chelsea (25 005 395)

Statement Closed after initial enquiries Child protection 06-Oct-2025

Summary: We will not investigate Mr X’s complaints about the involvement of the Council’s children’s social services. This is because there is insufficient evidence of fault for most of the complaint, and because Mr X can complain to the Information Commissioner about his right to rectification request.

Derbyshire County Council (25 005 545)

Statement Closed after initial enquiries Child protection 06-Oct-2025

Summary: We will not investigate this complaint about the Council’s record of information at a multi-agency meeting. This is because there is no worthwhile outcome achievable from an Ombudsman investigation and other bodies are better placed to investigate Mr X’s complaints.

Liverpool City Council (25 008 731)

Statement Closed after initial enquiries Child protection 06-Oct-2025

Summary: We cannot investigate Mr X’s complaint about the contents of the Council’s social work report about his family. This is because a court considered the content of the report, and the law says we cannot investigate.