Kent County Council (25 018 749)

Statement Closed after initial enquiries Disabled children 05-May-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her child’s application for a blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Oldham Metropolitan Borough Council (25 019 447)

Statement Closed after initial enquiries Other 05-May-2026

Summary: We cannot investigate Miss X’s complaint about a children services’ assessment as it has been used in Court proceedings. We will not investigate her complaint about the Council’s failure to complete a financial assessment as it is unlikely it has caused her to lose out. And Social Work England is better placed to consider a social worker’s conduct.

North Yorkshire Council (25 019 895)

Statement Closed after initial enquiries Child protection 05-May-2026

Summary: We will not investigate Ms M’s complaint about a child protection conference because there is nothing we could add to the Council’s response. The welfare of Ms M’s children was to be considered by the Court. It would have been reasonable for Ms M to raise any concerns or disagreements about the Council’s assessment directly with the Court during the proceedings.

Hampshire County Council (25 020 081)

Statement Upheld Child protection 05-May-2026

Summary: We will not investigate this complaint about Mr X’s contact with the Council during child protection enquiries. The Council has upheld most of Mr X’s complaint and has provided an appropriate remedy for his injustice. There are no wider public interest issues remaining to justify investigating.

Gloucestershire County Council (25 031 787)

Statement Closed after initial enquiries Other 05-May-2026

Summary: We will not investigate Mr X’s complaint about the professional conduct of the Council’s social workers. There is another agency which can investigate his concerns about the social worker’s conduct.

Lancashire County Council (25 005 789)

Statement Upheld Other 04-May-2026

Summary: The Council accepts it delayed completing an assessment of Mrs X’s child, Y, and a carers assessment of Mrs X and her family. It also accepts it delayed implementing direct payments for Y following the assessment. This meant Mrs X had to provide additional care for Y and faced uncertainty, distress and frustration pursuing the Council for the outcomes of the assessments and the payments. The Council has already apologised to Mrs X and agreed to make a payment to recognise the impact on her and her family.

West Sussex County Council (25 016 417)

Statement Closed after initial enquiries Child protection 04-May-2026

Summary: We will not investigate this complaint about the Council’s response to Miss X’s concerns about a school. We cannot investigate what happens in schools and it is unlikely we would find any fault in how the Council responded to Miss X’s concerns, or how it dealt with her request for a different school.

Staffordshire County Council (25 018 433)

Statement Closed after initial enquiries Child protection 04-May-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s failure to arrange contact between her and a relative who is in care. There is not enough evidence of fault by the Council to warrant our involvement, and we cannot achieve the outcome sought by Mrs X.

City of Bradford Metropolitan District Council (25 021 790)

Statement Closed after initial enquiries Child protection 04-May-2026

Summary: We will not investigate Miss X’s complaint that the Council failed to safeguard her and her siblings. There is not enough evidence of fault by the Council.

Hampshire County Council (25 024 960)

Statement Closed after initial enquiries Other 04-May-2026

Summary: We will not investigate Mr X’s complaint about the professional conduct of a social worker. There is another agency which can investigate his concerns about the social worker’s conduct.