London Borough of Haringey (25 000 049)

Statement Upheld Fostering 02-Sep-2025

Summary: Ms X complained the Council failed to carry out the recommendations set out by the statutory complaints process. We find the Council at fault for failing to complete the recommendations in the panel review, causing uncertainty and frustration for Ms X. The Council should apologise, reconsider the remedy findings from the statutory complaints panel and make a further award to Ms X for the injustice caused.

Kingston Upon Hull City Council (25 003 931)

Statement Closed after initial enquiries Child protection 02-Sep-2025

Summary: We will not investigate this complaint about the content of a Child and Family Assessment completed by the Council’s social worker. Investigation would not lead to a different outcome and is not therefore warranted.

London Borough of Hammersmith & Fulham (25 004 759)

Statement Closed after initial enquiries Other 02-Sep-2025

Summary: We will not investigate this complaint about the start of court action and documents sent to an old address. We do not have jurisdiction to investigate the Council’s decision to start legal proceedings, and the Information Commissioner is better placed to investigate complaints about data breaches.

London Borough of Croydon (25 005 504)

Statement Closed after initial enquiries Disabled children 02-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse Mrs X’s application for a Blue Badge for her daughter. This is because there is insufficient evidence of fault by the Council.

Durham County Council (25 003 500)

Statement Closed after initial enquiries Other 02-Sep-2025

Summary: We will not investigate Miss X’s complaint the Council had delayed court processes. The Council has refused to investigate as the court action involves her adult daughter, and not her. There is not enough evidence of fault in how it made that decision to justify our involvement.

Essex County Council (25 003 318)

Statement Closed after initial enquiries Other 01-Sep-2025

Summary: We will not investigate Mr X’s complaint about a Council officer’s conduct. We could not add to the Council’s investigation or achieve what Mr X wants.

Brighton & Hove City Council (25 008 477)

Statement Closed after initial enquiries Other 01-Sep-2025

Summary: We cannot investigate this complaint about a report the Council presented to a court. The law prevents us from investigating matters that have been subject to court proceedings.

Lancashire County Council (25 002 927)

Statement Closed after initial enquiries Child protection 31-Aug-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to consider his complaint under the statutory children’s complaints procedure. This is because there is insufficient evidence of fault.

London Borough of Southwark (25 007 011)

Statement Closed after initial enquiries Child protection 31-Aug-2025

Summary: We will not investigate this complaint about the conduct of a Council social worker who is allocated to Miss X’s grandchildren. This is because we could not add anything further to the Council’s investigation. Other complaints by Miss X relate to court proceedings and the law prevents us from investigating these matters.

Buckinghamshire Council (25 005 121)

Statement Closed after initial enquiries Other 28-Aug-2025

Summary: We will not investigate Mr X’s late complaint about the Council’s handling of his child’s case between 2018 and 2019. The issues raised are closely connected to court proceedings about care arrangements for Mr X’s child. There are no good reasons to exercise discretion to investigate this late complaint now. Further, the existence of court action creates a permanent and absolute legal bar that prevents us from investigating the matter.