London Borough of Havering (25 010 766)

Statement Upheld Other 09-Jun-2026

Summary: Ms B complained the Council failed to properly assess her child’s needs and provide short breaks and failed to carry out the agreed stage two recommendations. The Council was at fault. There were delays by the Council in its handling of Ms B’s complaint and in it actioning the agreed recommendations. Ms B suffered distress, frustration and spent time and trouble pursuing the matter. Ms B’s child also lost the opportunity to receive support and short breaks. The Council has agreed to make symbolic payments and send us evidence of a review it says it is carrying out.

Oxfordshire County Council (25 016 430)

Statement Closed after initial enquiries Disabled children 09-Jun-2026

Summary: We will not investigate this complaint about the Council’s handling of a Blue Badge application. We would be unlikely to find fault in the Council’s actions that significantly undermined the decision-making.

London Borough of Redbridge (25 022 843)

Statement Closed after initial enquiries Child protection 09-Jun-2026

Summary: We cannot investigate Mr X’s complaint about a school’s actions. This is because we cannot investigate complaints about what happens in schools. We will not investigate the Council’s Local Authority Designated Officer safeguarding process as we are unlikely to find fault with the Council. We also cannot achieve the outcome Mr X seeks.

Hampshire County Council (25 021 707)

Statement Closed after initial enquiries Other 09-Jun-2026

Summary: We cannot investigate this complaint about records which contributed towards a report prepared for the courts. This is because the law says we cannot investigate complaints where there has been a commencement of proceedings before any court of law.

Liverpool City Council (25 021 876)

Statement Closed after initial enquiries Disabled children 09-Jun-2026

Summary: We will not investigate Mr X’s complaint about the support provided to his family and the Councils’ decision regarding which team should manage this support. The Council is currently investigating his concerns under the children’s statutory complaint’s procedure. An investigation would not lead to a different outcome.

Royal Borough of Windsor and Maidenhead Council (25 022 061)

Statement Closed after initial enquiries Other 09-Jun-2026

Summary: We cannot investigate this complaint about a report by social workers for court. A permanent legal bar prevents us from investigating this matter.

Sheffield City Council (25 021 129)

Statement Closed after initial enquiries Other 09-Jun-2026

Summary: We cannot investigate Ms M’s complaint about her dealings with the Council in connection with a welfare report undertaken for the Court during private family proceedings because it is outside our jurisdiction.

North Somerset Council (26 004 533)

Statement Upheld Other 08-Jun-2026

Summary: We have upheld this complaint about delay at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve this complaint early by providing an apology and a financial payment.

Cheshire East Council (25 006 370)

Statement Closed after initial enquiries Child protection 08-Jun-2026

Summary: We cannot investigate this complaint about the Council’s involvement in Mr X’s child’s case. We have no power in law to investigate matters that have been considered in court. It was reasonable for Mr X to raise all concerns as part of the related court proceedings.

Wakefield Metropolitan District Council (25 022 764)

Statement Closed after initial enquiries Child protection 08-Jun-2026

Summary: We cannot investigate this complaint about the Council’s involvement in Mr X’s child’s case. We have no power in law to investigate matters that have been considered in court. It was reasonable for Mr X to raise all concerns as part of the related court proceedings.