London Borough of Southwark (25 010 907)

Statement Not upheld Looked after children 12-May-2026

Summary: Mr X complained the Council failed in its duty of care to him while he was a Looked After Child and failed to provide appropriate support when he left care. Mr X says he became a Looked after Child in 1999 and was mistreated by the carers he was placed with. We found there is no evidence of fault in the way the Council carried out the investigation under the statutory complaints procedure. The Council has accepted and acted on the investigations findings and recommendations and we cannot add anything significant to the investigation.

Surrey County Council (25 012 189)

Statement Closed after initial enquiries Child protection 12-May-2026

Summary: We will not investigate part of Ms X’s complaint about the Council’s data handling because the Council updated its records and attached Ms X’s views to its files. An investigation is unlikely to lead to a different outcome. We will not investigate Ms X’s complaint that the Councild did not “rectify” all records because the Information Commissioner is better suited to consider the matter.

London Borough of Islington (25 019 983)

Statement Closed after initial enquiries Looked after children 12-May-2026

Summary: We will not investigate Miss X’s complaint about the Council’s refusal to pay her out of a scheme for previously looked after children as it is unlikely we would find fault. It is reasonable to expect her to apply to Court.

Durham County Council (25 020 133)

Statement Closed after initial enquiries Child protection 12-May-2026

Summary: We will not investigate this complaint about the Council’s response to Mrs X’s concerns about a child. Nor will we investigate the Council’s decision to decline to take a complaint about this matter from Mrs X. It is unlikely we would find fault in the Council’s actions in either respect.

East Sussex County Council (25 020 220)

Statement Closed after initial enquiries Child protection 12-May-2026

Summary: We will not investigate Mr X’s complaint about a family assessment. There is insufficient evidence of fault to warrant an investigation and the Information Commissioner’s Office is better placed to consider a complaint about the accuracy of Council records.

London Borough of Harrow (24 016 321)

Statement Closed after initial enquiries Other 11-May-2026

Summary: We will not investigate Ms M’s complaint about her son’s care package because the Council has increased his support and there is no worthwhile outcome achievable.

Oxfordshire County Council (25 013 145)

Statement Not upheld Other 11-May-2026

Summary: The Council was not at fault for its handling of Mr X’s complaint about its children’s social care service. Statutory guidance supports its decision not to consider a new complaint brought by Mr X part-way through the complaint procedure.

Bury Metropolitan Borough Council (25 014 743)

Statement Closed after initial enquiries Child protection 11-May-2026

Summary: We will not investigate this complaint about the Council’s actions relating to a Looked After Child. The Council has already investigated the complaint under the three-stage Children Act 1989 complaint procedure, and it is unlikely we would find fault in the way it conducted that investigation or considered the findings.

Essex County Council (25 016 323)

Statement Closed after initial enquiries Child protection 11-May-2026

Summary: We will not investigate most of Miss X’s complaints about how the Council considered a safeguarding referral relating to her child’s teacher because there is insufficient evidence of fault. We will not investigate some of the complaints because the tests in our Assessment Code are not met. We cannot investigate part of the complaint because it relates to the internal management of a school.

City of Bradford Metropolitan District Council (25 017 039)

Statement Closed after initial enquiries Child protection 11-May-2026

Summary: We cannot investigate this complaint about the Council’s handling of a complaint about the internal governance of a school. The law prevents us from investigating complaints about what happens in schools, so there is no worthwhile outcome achievable by our investigation.