Manchester City Council (24 015 234)

Statement Upheld Other 20-May-2025

Summary: Miss X complains the Council failed to complete a Carers Assessment when she requested it. Miss X says the Council passed her between the children’s and adult’s teams. Miss X also says the Council completed a Child and Family Assessment poorly. Miss X says this has caused her distress and frustration. Based on current evidence we have found fault in the Councils actions. The Council has agreed to investigate Miss X’s complaint about the assessment being completed poorly under the Children’s Statutory Complaints Procedure, issue an apology to Miss X and pay Miss X a financial payment to recognise the delay and distress caused.

Kingston Upon Hull City Council (24 015 537)

Statement Upheld Disabled children 20-May-2025

Summary: The Council failed to investigate Ms X’s complaint using the children’s statutory complaints procedure when it should have done. It also delayed responding to Ms X’s complaint through its corporate complaints procedure. The Council’s faults have caused Ms X avoidable frustration and uncertainty. In recognition of this, the Council has agreed to apologise, pay Ms X £250 and carry out service improvements.

London Borough of Hounslow (24 022 005)

Statement Closed after initial enquiries Child protection 20-May-2025

Summary: We will not investigate this complaint about a child safeguarding referral made by a body delivering services on behalf of the Council. The referral related to disputed versions of what Miss X was alleged to have said in a meeting with the body that made the referral. An investigation by us would be unlikely to reach any clear view.

Westmorland and Furness Council (24 020 892)

Statement Closed after initial enquiries Child protection 20-May-2025

Summary: We will not investigate this complaint about the Council substantiating a safeguarding matter involving Mrs X. There is not enough evidence of fault by the Council in reaching the decision to warrant investigation.

Hampshire County Council (25 000 481)

Statement Closed after initial enquiries Child protection 20-May-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s children services involvement in Court proceedings.

Devon County Council (24 009 233)

Statement Upheld Fostering 19-May-2025

Summary: Mr X complained about the way the Council dealt with foster carer payments. The Council was at fault for having unclear policies in place and failing to respond fully to Mr X’s complaint. This caused Mr X distress and uncertainty. The Council will apologise, make payments and provide evidence that it has cancelled invoices.

Sefton Metropolitan Borough Council (24 012 072)

Statement Upheld Friends and family carers 19-May-2025

Summary: Miss D complained that the Council delayed progressing grant-funded adaptations to her home. As a result, her family has been overcrowded for over four years. The Council has accepted there was delay. It has agreed to make a payment to Miss D to remedy the distress caused.

London Borough of Harrow (24 022 424)

Statement Closed after initial enquiries Child protection 19-May-2025

Summary: We cannot investigate this complaint about the Council’s actions in removing Miss X’s infant child. She has commenced court action to seek the return of her child and a legal bar thus permanently prevents us considering the Council’s actions.

London Borough of Ealing (24 022 493)

Statement Closed after initial enquiries Other 19-May-2025

Summary: We will not investigate Mr X’s complaint about the content of an assessment the Council completed about his children. This is because our intervention would achieve nothing significant.

Kingston Upon Hull City Council (24 011 358)

Statement Not upheld Friends and family carers 18-May-2025

Summary: Ms X complained the Council incorrectly deducted the value of benefits she claimed from payments it made to her for caring for two children under a residency order between 2010 and 2019. We ended the investigation because Ms X’s complaint was late and there was insufficient evidence of fault to justify investigating.