Surrey County Council (25 004 797)

Statement Closed after initial enquiries Child protection 23-Sep-2025

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his concerns about an investigation into bullying at his son’s school. This is because the complaint is made late to us.

Reading Borough Council (25 006 946)

Statement Closed after initial enquiries Child protection 23-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to consider his complaint until ongoing family court proceedings have concluded. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Buckinghamshire Council (25 003 447)

Statement Closed after initial enquiries Child protection 22-Sep-2025

Summary: We will not investigate Mr X’s complaint about his dealings with the Council in connection with the care of his grandchildren because there is nothing we could add to the independent investigation commissioned by the Council.

Derbyshire County Council (25 005 311)

Statement Closed after initial enquiries Child protection 22-Sep-2025

Summary: We cannot investigate Ms X’s complaint about a court report because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court. We have no discretion to do so.

Surrey County Council (25 012 204)

Statement Closed after initial enquiries Other 22-Sep-2025

Summary: We will not investigate Mr X’s complaint about how the Council has dealt with his complaint under the statutory children’s complaints procedure. This is because there is insufficient evidence of fault.

Royal Borough of Greenwich (25 007 217)

Statement Closed after initial enquiries Other 22-Sep-2025

Summary: We cannot investigate Mr X’s complaint about a court ordered report because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.

Cornwall Council (25 012 210)

Statement Upheld Other 22-Sep-2025

Summary: We have upheld Mr X’s complaint because the Council delayed considering his complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.

Surrey County Council (24 021 602)

Statement Not upheld Child protection 21-Sep-2025

Summary: Ms X complained about the Council’s handling of a safeguarding investigation following the death of her baby. She said it failed to include critical medical evidence in its safeguarding report. The Council was not at fault. It carried out the safeguarding enquiry in line with relevant law and policy.

Surrey County Council (24 014 057)

Statement Upheld Disabled children 21-Sep-2025

Summary: Ms X complained the Council refused her request for overnight care for her disabled child Y and did not deal with her complaint about this adequately. There was a delay in agreeing funding and the decision-making process was not made clear to Ms X causing her avoidable frustration and confusion. The Council will apologise and make a symbolic payment

London Borough of Hammersmith & Fulham (25 003 975)

Statement Closed after initial enquiries Other 21-Sep-2025

Summary: Mr X disagreed with the Council’s summary of his complaint. He asked us to investigate instead. We will not investigate Mr X’s complaint because the Council is willing to investigate and there is no evidence of fault in its complaint handling to justify our involvement.