London Borough of Havering (25 026 668)

Statement Upheld Other 26-May-2026

Summary: Ms X complained about the Council’s actions in relation to care provision for her children. The Council was at fault for delay in investigating Ms X’s complaint under the children’s statutory complaints procedure, causing uncertainty and distress. The Council has agreed to apologise to Ms X, investigate her complaint at stage two of the children’s statutory complaints procedure, make a payment to recognise the injustice and act to prevent recurrence.

London Borough of Havering (25 021 796)

Statement Closed after initial enquiries Looked after children 26-May-2026

Summary: We will not investigate Miss X’s complaint about letters and gifts not being given to her adopted child. We are unlikely to achieve more than the £200 offered by the Council.

Somerset Council (25 022 577)

Statement Closed after initial enquiries Child protection 26-May-2026

Summary: We will not investigate Mr X’s complaint that the Council’s Social Workers lied about him in Court. The law prevents us from investigating matters that were considered, or could have been considered, in Court.

Devon County Council (25 023 057)

Statement Closed after initial enquiries Child protection 26-May-2026

Summary: We will not investigate Miss X’s complaint that the Council failed to respond to safeguarding referrals it received in 2019. The complaint is late with no good reason to investigate it now.

North Yorkshire Council (25 020 242)

Statement Closed after initial enquiries Other 26-May-2026

Summary: We will not investigate this complaint about the Council’s decision not to consider Mr X’s complaint under the children’s statutory complaints procedure. There is not enough evidence of fault to justify us investigating. For the remainder, other bodies are better placed to consider Mr X’s complaint.

London Borough of Haringey (25 020 512)

Statement Closed after initial enquiries Other 26-May-2026

Summary: We will not investigate Mrs X’s complaint about a children services assessment’s accuracy and the Council not disclosing with whom it has been shared. These are data protection matters, and the Information Commissioner’s Office is better placed.

Warwickshire County Council (25 020 589)

Statement Closed after initial enquiries Child protection 26-May-2026

Summary: We will not investigate Mr X’s complaint about how the Council dealt with a safeguarding concern raised about him. This is because there is insufficient evidence of fault.

West Berkshire Council (25 020 617)

Statement Closed after initial enquiries Disabled children 26-May-2026

Summary: We cannot investigate Mr X’s complaint about a Council letter to him, sent for a school.

Nottinghamshire County Council (25 020 894)

Statement Closed after initial enquiries Looked after children 25-May-2026

Summary: We will not investigate this complaint about the Council’s handling of care of the complainant’s children. This is because we could not add to any previous investigation by the Council, any investigation would not lead to a different outcome, and any fault has not caused significant injustice. We will not investigate part of this complaint because it is late and there is no reason why the complainant could not have come to us sooner. We cannot investigate part of this complaint as the court made decisions about care arrangements and the law prevents us from investigating them.

Plymouth City Council (25 022 765)

Statement Closed after initial enquiries Child protection 25-May-2026

Summary: We will not investigate Mr X’s complaint the Council failed to engage with his statutory notices or address his complaints. On one part, the complaint is better placed with the Information Commissioner’s Office. On the other part, there is not enough evidence of fault by the Council.