Wirral Metropolitan Borough Council (25 013 303)

Statement Not upheld Fostering 28-Jul-2026

Summary: Mrs X complained about the support she received from the Council in relation to a fostering arrangement. We do not find the Council at fault.

Suffolk County Council (25 014 046)

Statement Upheld Child protection 28-Jul-2026

Summary: The Council was at fault. It failed to escalate and investigate Ms X’s complaint under the statutory complaints procedure causing her frustration. The Council agreed to apologise to Ms X, make a payment and investigate her complaint under the statutory complaints procedure starting at stage two. The Council also agreed to make a service improvement.

London Borough of Haringey (25 025 785)

Statement Closed after initial enquiries Other 28-Jul-2026

Summary: We will not investigate this complaint about Children’s Services. This is because part of the complaint has already been considered and was closed due to ongoing court proceedings. The Information Commissioner is better placed to deal with complaints about a data breach.

West Berkshire Council (25 027 206)

Statement Closed after initial enquiries Other 28-Jul-2026

Summary: We cannot investigate Mrs X’s complaint about the Council’s handling of child protection matters because it is closely connected to care proceedings. The law says we cannot investigate complaints about court action or what happened in court.

London Borough of Havering (26 009 581)

Statement Upheld Other 28-Jul-2026

Summary: We have upheld Miss X’s complaint the Council delayed its statutory Stage 2 Investigation of her complaint. The Council has agreed to provide a suitable remedy, and this removes the need for us to investigate.

Kent County Council (26 002 580)

Statement Closed after initial enquiries Fostering 28-Jul-2026

Summary: We will not investigate Ms X's complaint that the Council relied on inaccurate information when assessing her application to become a respite foster carer. There is no worthwhile outcome to be achieved from further investigation and insufficient evidence of fault to justify our involvement.

Kent County Council (26 011 503)

Statement Closed after initial enquiries Other 28-Jul-2026

Summary: We cannot investigate this complaint about the Council reports for court in a child protection case. This is because the law does not allow us to investigate matters that are related to ongoing court proceedings.

Liverpool City Council (26 011 554)

Statement Closed after initial enquiries Child protection 28-Jul-2026

Summary: We will not investigate this complaint about the conduct of a social worker. Social Work England are better placed to deal with the matter.

London Borough of Havering (26 011 794)

Statement Closed after initial enquiries Other 28-Jul-2026

Summary: We will not investigate Mr X’s complaint about the professional conduct of a social worker. Social Work England is better placed to consider it, and we cannot achieve the outcome Mr X seeks.

Durham County Council (25 015 399)

Statement Upheld Looked after children 27-Jul-2026

Summary: Miss X complained the Council failed to properly respond to safeguarding concerns regarding Y and failed to properly handle her complaint. The evidence found fault in the Council's complaint handling. This caused Miss X frustration, uncertainty, and the loss of opportunity to access the statutory Stage 2 complaints process. The Council agreed to apologise and make a symbolic payment in recognition of the injustice caused.