Recent reports in this category are shown below:
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Lancashire County Council (25 011 169)
Statement Upheld Other 04-Aug-2026
Summary: The Council was at fault as it failed to effectively communicate important information outlined in the Child in Need Plans with Mr X and Mrs Y. The Council’s delayed complaint response was also fault. The Council will apologise and make a symbolic payment to Mr X and Mrs Y to acknowledge the avoidable uncertainty and frustration caused by its faults. It will also take action to prevent the recurrence of the same faults.
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Newcastle upon Tyne City Council (25 028 511)
Statement Closed after initial enquiries Child protection 04-Aug-2026
Summary: We will not investigate this complaint about the Council's handling of historic safeguarding and child protection matters. The complaint is late and there is no good reason for us to investigate it now.
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Statement Closed after initial enquiries Looked after children 04-Aug-2026
Summary: We cannot investigate this complaint about care of Miss X’s child. The law prevents us from investigating matters which have been subject to court proceedings. There is also not enough evidence of fault by the Council to warrant our involvement.
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Buckinghamshire Council (26 012 588)
Statement Closed after initial enquiries Child protection 04-Aug-2026
Summary: We cannot investigate this complaint about the Councils actions relating to a child. This is because the main issues complained about were considered as part of court proceedings and the law does not allow us to investigate those type of complaints.
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Statement Closed after initial enquiries Other 03-Aug-2026
Summary: We will not investigate Ms X’s complaint about the conduct of the Council’s Children’s Social Services. This is because some of her complaint is late with no good reason to investigate now. On the parts that are not late, the law prevents us from investigating matters connected with court proceedings.
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Wigan Metropolitan Borough Council (25 023 801)
Statement Closed after initial enquiries Child protection 03-Aug-2026
Summary: We will not investigate Mr X’s complaint about the support provided by the Council to his child who was sectioned under the Mental Health Act. The Council upheld part of the complaint and an investigation by us is unlikely to achieve more. An investigation into Mr X’s complaint that an officer fell asleep during a supervised visit is unlikely to achieve any meaningful outcome.
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Leicestershire County Council (25 023 913)
Statement Closed after initial enquiries Other 03-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s involvement in matters relating to a Family Assistance Order. This is because some parts of the complaint are outside the Ombudsman’s jurisdiction and other parts are better considered by alternative bodies. Also, further investigation is unlikely to achieve a different outcome.
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Bristol City Council (25 024 594)
Statement Closed after initial enquiries Child protection 03-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his child. This is because it would be reasonable for Mr X to seek to reestablish contact with his child through the courts. We also have no jurisdiction to make the Council take disciplinary action against the staff involved.
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Suffolk County Council (25 026 515)
Statement Closed after initial enquiries Other 03-Aug-2026
Summary: We will not investigate this complaint about the Council accessing Miss X’s social media account. Any injustice is not significant enough to warrant investigation, and further investigation would not lead to a different outcome.
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Liverpool City Council (26 005 358)
Statement Closed after initial enquiries Child protection 03-Aug-2026
Summary: We will not investigate this complaint about the Council's handling of historic child protection matters. The complaint is late and there is no good reason for us to investigate it now.