London Borough of Croydon (25 016 611)

Statement Upheld Other 07-Apr-2026

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s children and its communication with him. This is because the Council has agreed to resolve the complaint early by completing the statutory children’s complaint procedure.

London Borough of Redbridge (25 017 981)

Statement Closed after initial enquiries Other 07-Apr-2026

Summary: We will not investigate this complaint about the Council’s alleged failure to carry out actions ordered in the family court. It was reasonable for Mr X to raise the matter with the courts.

London Borough of Wandsworth (25 020 263)

Statement Closed after initial enquiries Other 07-Apr-2026

Summary: We will not investigate this complaint about an incident in a school in 2023. The complaint is late and there is not a good reason for the delay in Ms X bringing the matter to us. We cannot investigate the actions of the school.

Norfolk County Council (25 014 540)

Statement Upheld Other 06-Apr-2026

Summary: We have upheld Mrs X’s complaint about delay at stage 1 and 3 of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Cheshire West & Chester Council (25 016 798)

Statement Closed after initial enquiries Child protection 06-Apr-2026

Summary: We will not investigate this complaint about the Council’s involvement with Ms X’s family. This is because Social Work England is better placed to consider Ms X’s complaint and we cannot achieve the outcome she seeks.

London Borough of Brent (25 017 453)

Statement Closed after initial enquiries Looked after children 06-Apr-2026

Summary: We will not investigate Ms X’s complaint about the Council preventing court-ordered contact with her child. This is because it would have been reasonable for Ms X to have taken the matter back to court.

London Borough of Islington (25 018 513)

Statement Closed after initial enquiries Child protection 06-Apr-2026

Summary: We cannot investigate Ms X’s complaint about where her children lived as the Court decided that. We will not investigate her complaint about Council communication with her and her involvement in her children’s lives. These Council actions have been known to Ms X for more than 12 months and there are no good reasons we should disapply the 12 month rule.

London Borough of Bromley (25 001 793)

Statement Upheld Friends and family carers 01-Apr-2026

Summary: The Council was at fault for delays to its temporary and full approvals of Mrs X as a kinship foster carer. These delays meant she missed out on fostering allowance and fees. The Council was also at fault for its policy on fostering fees, which did not meet its statutory duties to kinship carers. This caused injustice to Mrs X and others. The Council will now make payments to remedy the injustice of all those affected, including Mrs X, and will amend its policy.

Darlington Borough Council (25 016 313)

Statement Closed after initial enquiries Child protection 01-Apr-2026

Summary: We will not investigate Miss X’s complaint about the social worker allocated to her grandson’s case. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings on the case.

Hertfordshire County Council (25 017 248)

Statement Closed after initial enquiries Child protection 01-Apr-2026

Summary: We cannot investigate this complaint about the Council’s child protection proceedings and court action. The complaint is not separable from matters Miss X raised or could have raised in court.