Salford City Council (26 013 158)

Statement Upheld Other 18-Aug-2026

Summary: We have upheld Miss X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by paying Miss X a symbolic remedy to recognise her injustice and complete its investigation.

Derby City Council (26 013 552)

Statement Closed after initial enquiries Fostering 18-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision to end X’s role in a foster care network. This is because there is insufficient evidence of fault in the Council’s decision.

West Sussex County Council (25 027 717)

Statement Closed after initial enquiries Other 18-Aug-2026

Summary: We will not investigate this complaint about the Council’s decisions relating to X’s business. X has an alternative legal remedy to pursue a claim through the courts. It is reasonable to expect X to use this remedy to achieve what they are looking for.

Kingston Upon Hull City Council (25 030 293)

Statement Closed after initial enquiries Child protection 18-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of child protection enquiries. The law prevents us from investigating complaints about matters that are being considered in court proceedings. We have no discretion to do so.

Hertfordshire County Council (25 025 083)

Statement Closed after initial enquiries Looked after children 18-Aug-2026

Summary: We will not investigate Mrs X’s complaint about care of her child under a section 20 agreement or the Council’s communication about the matter because it is late and there are no good reasons for us to exercise discretion to consider the matter now.

London Borough of Camden (25 025 518)

Statement Closed after initial enquiries Other 18-Aug-2026

Summary: We will not investigate this complaint concerning childhood abuse while Ms X was in the Council’s care. This is because it is caught by the time restriction on our powers and there are insufficient reasons to start an investigation.

Lancashire County Council (25 025 650)

Statement Closed after initial enquiries Child protection 18-Aug-2026

Summary: We will not investigate this complaint about how the Council dealt with a concern about a child’s welfare. This is because there is not enough fault to justify investigating. We will not investigate the Council’s complaint handling, as in isolation it did not cause Mr X significant injustice.

Newcastle upon Tyne City Council (26 006 901)

Statement Closed after initial enquiries Other 17-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of the children’s statutory complaints procedure. There is not enough evidence of fault to justify an investigation.

Isle of Wight Council (26 012 144)

Statement Upheld Adoption 17-Aug-2026

Summary: We will not investigate this complaint about the Council’s incorrect advice about stepchild adoption. This is because the Council has upheld the complaint and has apologised, made service improvements and offered a symbolic payment in recognition of the injustice it caused. Further investigation by us would therefore not be proportionate.

Stockton-on-Tees Borough Council (26 013 499)

Statement Closed after initial enquiries Child protection 17-Aug-2026

Summary: We will not investigate this complaint about the actions of the Council’s children’s services. This is because there is insufficient evidence of fault in the Council’s decision not to investigate X’s complaint while court proceedings are ongoing.