Warwickshire County Council (25 014 591)

Statement Closed after initial enquiries Child protection 15-Sep-2026

Summary: We cannot investigate this complaint about the Council’s involvement in child welfare proceedings. The law says we cannot investigate matters considered by a court or issues that are too closely linked to court proceedings.

South Gloucestershire Council (25 020 080)

Statement Upheld Other 15-Sep-2026

Summary: Mr X complained the Council completed an assessment about his daughter without involving him. He also says the Council’s assessment and Child in Need plan contained significant inaccuracies, and the Council failed to correct the record. We find the Council was at fault for failing to contact Mr X using all the available contact methods before completing its assessment. It also delayed responding to his complaint. These faults caused Mr X distress, frustration and uncertainty. The Council has agreed to apologise to Mr X, make a payment to him and implement a service improvement.

Kingston Upon Hull City Council (25 021 424)

Statement Closed after initial enquiries Other 15-Sep-2026

Summary: We will not investigate Mr X’s complaint about contact with his son because there is nothing we could add to the independent investigation that has already taken place.

Hampshire County Council (25 024 450)

Statement Closed after initial enquiries Child protection 15-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the Council issuing a communication behaviour warning letter. There is insufficient injustice to justify an investigation.

Cambridgeshire County Council (25 024 744)

Statement Closed after initial enquiries Child protection 15-Sep-2026

Summary: We cannot investigate this complaint about the Council’s children’s services’ involvement in a child in Miss X’s family’s case. The complaint is about matters that have been considered in court, and related matters. The law prevents us from investigating what happens in court, and the related matters are not separable from the proceedings themselves.

London Borough of Bromley (25 025 778)

Statement Closed after initial enquiries Looked after children 15-Sep-2026

Summary: We will not investigate Ms X’s complaint about the Council’s actions in her child’s case. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.

Devon County Council (25 027 640)

Statement Closed after initial enquiries Child protection 15-Sep-2026

Summary: We cannot investigate this complaint about the Council’s children’s services’ involvement in Ms X’s child’s case. The matters Ms X complains about have been considered in court. The peripheral complaints are not separable from the proceedings themselves.

Devon County Council (26 006 291)

Statement Closed after initial enquiries Other 15-Sep-2026

Summary: We will not investigate Mrs X complains that the Council failed to recognise her as her son Mr Y's advocate, failed to properly ascertain and consider Mr Y's wishes and feelings, failed to make reasonable adjustments for his autism, and refused to investigate her complaint under the Children Act statutory complaints procedure. This is because there is not enough evidence of fault in the Council’s decision-making process to justify an investigation.

London Borough of Richmond upon Thames (26 014 744)

Statement Upheld Other 15-Sep-2026

Summary: We have upheld Mr X’s complaint because the Council delayed considering this under the statutory children’s complaints process. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.

City of Doncaster Council (26 015 736)

Statement Closed after initial enquiries Child protection 15-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s failure to progress her complaint about various matters in connection with a viability assessment. This is because there is no evidence of a significant injustice.