What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Children's care services


Recent reports in this category are shown below:

  • Dorset Council (25 030 952)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We cannot investigate Mr X’s complaint about the content of a Council report used for court. This is because the law says we cannot investigate issues considered by a court.

  • Newcastle upon Tyne City Council (25 031 728)

    Statement Closed after initial enquiries Adoption 07-Jul-2026

    Summary: We cannot investigate this complaint about the conduct of the Council’s Independent Reviewing Officer and information they provided in court. The law prevents us from investigating what happened in court. Also, the complaint concerns issues that could reasonably have been considered by the court.

  • London Borough of Barking & Dagenham (26 006 917)

    Statement Closed after initial enquiries Child protection 07-Jul-2026

    Summary: We cannot investigate X’s complaint about the Council’s decision to commence court proceedings in relation to the care of his child. The law prevents us from investigating the start of court proceedings or what happened in court.

  • Liverpool City Council (26 009 004)

    Statement Closed after initial enquiries Child protection 07-Jul-2026

    Summary: We will not investigate this complaint about the Council’s actions after X told it about safeguarding concerns relating to a child. There is another body better placed to consider X’s complaint, and it is unlikely we would find fault with how the Council decided on the action it needed to take.

  • Wokingham Borough Council (25 008 248)

    Statement Upheld Other 07-Jul-2026

    Summary: We will not investigate this complaint about delays in the Council administering the statutory children’s complaint procedure. The Council has agreed a suitable remedy for the injustice caused to Mr X. Further investigation by us would therefore not be proportionate.

  • Bury Metropolitan Borough Council (25 022 703)

    Statement Closed after initial enquiries Child protection 07-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s investigation of his statutory complaint. The Council have agreed to provide a remedy for the delay identified. There is not enough evidence of fault in the Council’s investigation to warrant our involvement, and we could not add to the Council’s investigation.

  • Hertfordshire County Council (25 030 182)

    Statement Closed after initial enquiries Friends and family carers 06-Jul-2026

    Summary: We cannot investigate this complaint about the Council’s kinship assessment. This is because the law prevents us from investigating issues considered by a court.

  • London Borough of Enfield (26 003 223)

    Statement Closed after initial enquiries Other 06-Jul-2026

    Summary: We will not investigate this complaint about how the Council handled safeguarding investigations for Mr X’s children. This is because Mr X’s complaint is late and there are not sufficient good reasons for us to investigate now.

  • Torbay Council (25 028 649)

    Statement Closed after initial enquiries Other 06-Jul-2026

    Summary: We cannot investigate Miss X’s complaint about the content of a Council report used for court. This is because the law says we cannot investigate matters considered by a court.

  • Kingston Upon Hull City Council (26 007 634)

    Statement Closed after initial enquiries Child protection 06-Jul-2026

    Summary: We will not investigate this complaint about an assessment completed by the Council in 2012. This is because the complaint is made late and I see no good reason to exercise discretion and consider it now.

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