Lancashire County Council (25 025 135)

Statement Closed after initial enquiries Child protection 29-Sep-2026

Summary: We will not investigate Miss X’s complaint about the Council’s response to a safeguarding referral she made regarding a child in its area because there is insufficient evidence of fault.

London Borough of Barnet (25 029 774)

Statement Closed after initial enquiries Child protection 29-Sep-2026

Summary: We cannot investigate Miss X’s complaint about children’s services’ actions during court proceedings. The law prohibits us from doing so. We will not investigate late complaints about events before proceedings, as there is not a good reason for the delay in Miss X bringing them to us. There is insufficient evidence of fault in the Council’s actions in sharing information following court proceedings. Other parts of the complaint are not about actions of the Council, or are matters it has not yet had the opportunity to respond to.

Luton Borough Council (26 004 292)

Statement Closed after initial enquiries Other 29-Sep-2026

Summary: We will not investigate this complaint about access to information because the Information Commissioner is better placed to advise on these matters.

Sandwell Metropolitan Borough Council (26 005 230)

Statement Closed after initial enquiries Other 29-Sep-2026

Summary: We will not investigate Ms X’s complaint that software used by the Council does not meet standards for data protection. There is another body better placed to consider her concerns.

Halton Borough Council (26 007 542)

Statement Not upheld Other 29-Sep-2026

Summary: Miss X complained about the outcome of a complaint she made through the statutory children’s complaint procedure. And that the Council has not completed the recommendations from the stage three response. There was no fault in how the Council completed the statutory complaint’s procedure, so we have no grounds to question or reinvestigate its findings. Regarding the remedies, the Council has provided them, so was not at fault.

Swindon Borough Council (26 007 838)

Statement Upheld Other 29-Sep-2026

Summary: We have upheld this complaint about the Council’s delay in following the statutory children’s complaint procedure but will not investigate it further. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

London Borough of Redbridge (26 017 551)

Statement Closed after initial enquiries Child protection 29-Sep-2026

Summary: We cannot investigate this complaint about the Council’s decision to start care proceeding or information the Council provided during proceedings. This is because the law prevents us from investigating complaints about the start of court proceedings or what happens in court.

Blackburn with Darwen Council (26 017 798)

Statement Closed after initial enquiries Child protection 29-Sep-2026

Summary: We will not investigate this complaint about information rights. This is because the information Commissioner is a body better placed to consider Mr X’s complaint.

Gloucestershire County Council (26 017 945)

Statement Closed after initial enquiries Child protection 29-Sep-2026

Summary: We will not investigate Miss X’s complaint about the actions of Council staff in connection with her child. This is because it is too closely linked with matters before the court, so we have no remit to investigate.

Salford City Council (26 018 021)

Statement Closed after initial enquiries Child protection 29-Sep-2026

Summary: We cannot investigate this complaint about the Council’s care planning for children. The law prevents us from investigating complaints about what happens in court. For the rest, there is not enough evidence of fault in the Council’s handling of the children’s statutory complaints procedure to justify an investigation.