Decision search
Your search has 55414 results
-
London Borough of Newham (25 007 765)
Statement Closed after initial enquiries Allocations 17-Jan-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
-
Surrey County Council (25 011 605)
Statement Closed after initial enquiries School transport 17-Jan-2026
Summary: We will not investigate this complaint about the Council’s decision to withdraw the complainant’s child’s education transport and to refuse her subsequent appeal against the decision. There is insufficient evidence of fault on the Council’s part to warrant our intervention.
-
Luton Borough Council (24 017 797)
Statement Upheld Adoption 16-Jan-2026
Summary: Mr and Mrs X complain that although the Council agreed to provide adoption support for life for Miss Y and Miss Z it wrongly stopped allowance payments for Miss Y and reduced payments for Miss Z without any notice or communication with the family. The statutory complaints investigation upheld all of Mr and Mrs X’s complaints and found fault with the Council's actions. These faults caused significant distress and uncertainty for Mr and Mrs X and detrimentally affected their wellbeing. The Council should apologise, make payments and take action to remedy this.
-
Newcastle upon Tyne City Council (24 018 095)
Statement Upheld Disabled facilities grants 16-Jan-2026
Summary: Miss X complained the Council took too long to deal with her application for a disabled facilities grant for home adaptations for her son, and that its assessors that visited her home in 2023 and 2024 were rude and did not listen to her. Part of Miss X’s complaint is late and we have decided there are not good reasons she did not complain sooner. We find the Council at fault for its delay following an assessment visit in 2024 that caused injustice because it deprived Miss X’s son of adaptations which would have increased his independence and improved his daily life. The Council agreed to apologise and make a symbolic payment to remedy the injustice.
-
West Sussex County Council (25 000 463)
Statement Upheld Charging 16-Jan-2026
Summary: Mrs X complained the Council delayed completing a financial assessment for her father, Mr Y. She also complained the Council provided late and incorrect invoices and did not reassess Mr Y’s care needs when his circumstances changed. We found fault by the Council on all matters. The Council has agreed to apologise to Mrs X and Mr Y and make Mrs X a symbolic payment in recognition of the avoidable time and trouble caused to her. It also agreed to reduce the invoices for Mr Y’s care to reflect that he would likely have made different choices about his care, save for the delay in completing his financial assessment and to reflect the uncertainty about the accuracy of the invoices.
-
New Forest District Council (25 001 930)
Statement Upheld Antisocial behaviour 16-Jan-2026
Summary: Ms X and Mr Y complained the Council failed to take sufficient action to deal with their neighbour keeping animals at their home. We find the Council was at fault for failing to consider using all the powers available to it to tackle the issues. This caused Ms X and Mr Y distress, frustration and uncertainty. The Council has agreed to apologise to Ms X and Mr Y, make a payment to them and implement a service improvement.
-
Essex County Council (25 003 002)
Statement Upheld Charging 16-Jan-2026
Summary: Ms B complained about the actions of the Council in respect of her mother, Mrs C when she went into a care home initially on a temporary basis but then became a permanent resident in April 2024. We have found fault in the Council’s actions which caused Mrs C some financial loss and Ms B uncertainty and distress. We are satisfied that the Council has put right the financial situation it has also agreed to make a symbolic payment to Ms B.
-
Arun District Council (25 004 702)
Statement Closed after initial enquiries Antisocial behaviour 16-Jan-2026
Summary: We will not investigate this complaint about the Council’s failure to take action against a neighbour’s intrusive outside lighting. There is insufficient evidence of fault which would warrant an investigation.
-
Devon County Council (25 008 895)
Statement Closed after initial enquiries Child protection 16-Jan-2026
Summary: We will not investigate the Council’s decision not to accept Mrs X’s complaint because it did not consider her a suitable representative. This is because there is not enough evidence of fault in the Council.
-
Wirral Metropolitan Borough Council (25 010 308)
Statement Closed after initial enquiries Residential care 16-Jan-2026
Summary: We will not investigate Mr X’s complaint about a Council commissioned care provider. This is because the complaint is late and there are no good reasons why he did not complain to us sooner.