Decision search
Your search has 52298 results
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Kingston Upon Hull City Council (24 011 358)
Statement Not upheld Friends and family carers 18-May-2025
Summary: Ms X complained the Council incorrectly deducted the value of benefits she claimed from payments it made to her for caring for two children under a residency order between 2010 and 2019. We ended the investigation because Ms X’s complaint was late and there was insufficient evidence of fault to justify investigating.
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London Borough of Hackney (24 013 227)
Statement Closed after initial enquiries Council tax 18-May-2025
Summary: We will not investigate Mr X’s complaint about council tax arrears and liability orders. This is because there is insufficient evidence of fault causing injustice.
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Staffordshire County Council (24 013 503)
Statement Upheld Charging 18-May-2025
Summary: Mr X complains the Council has failed to deal properly with the charges for his son’s care. The Council accepts there was a long delay in completing the son’s financial assessment and has written off some of the charges. There is no other evidence of fault by the Council.
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Manchester City Council (24 013 845)
Statement Upheld Other 18-May-2025
Summary: Mr D complained about the way the Council is dealing with refuse and waste collection on his street. He also complained that the Council is taking too long to deal with frequent fly tipping and is not emptying recycling bins at all. We found the Council at fault in relation to recycling collections. The Council agreed to apologise and make a payment to Mr D in recognition of injustice caused to him. The Council has said it will ensure the recycling bin is collected going forward.
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Birmingham City Council (24 014 814)
Statement Upheld School transport 18-May-2025
Summary: Mrs X complains the Council has wrongly refused to provide travel assistance for her son. We found the Council failed to carry out the appeals properly or keep clear records of the panels’ decisions. This fault has caused Mrs X distress and uncertainty that her application has been properly considered. The Council has agreed to apologise to Mrs X, arrange a fresh appeal panel and take action to improve its service.
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Calderdale Metropolitan Borough Council (24 016 000)
Statement Closed after initial enquiries Housing benefit and council tax benefit 18-May-2025
Summary: We will not investigate this complaint about the way the Council notifies housing benefit decisions. This is because there is insufficient evidence of fault causing injustice and because there are appeal rights the complainant could use.
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Newcastle-under-Lyme Borough Council (24 018 989)
Statement Closed after initial enquiries Enforcement 18-May-2025
Summary: We will not investigate this complaint about the Council’s decision to approve a planning application for a shed and deal with a report of a breach of planning control. There is not enough evidence of fault in the way the Council made the decision to justify an investigation. Nor is there evidence of fault in the way the Council considered Mrs X’s report of a breach of planning control.
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Walsall Metropolitan Borough Council (24 021 490)
Statement Closed after initial enquiries Other 18-May-2025
Summary: We will not investigate this complaint about the Council’s refusal to rescind X’s signature to an agreement about the outcome of a data protection matter. The complaint concerns the outcome of a data matter, which another body is better placed to consider. Any disagreement about a settlement of a data matter would be a matter where X has a right to go to court it would be reasonable to use.
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Central Bedfordshire Council (24 021 583)
Statement Closed after initial enquiries Special educational needs 18-May-2025
Summary: We will not investigate Miss X’s complaint about the provision of an Education Health and Care Plan. It is unlikely we could achieve more than the Council’s complaint investigation achieved.
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London Borough of Barnet (24 021 616)
Statement Closed after initial enquiries Allocations 18-May-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s offers of a management transfer in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.