Decision search
Your search has 52298 results
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Derbyshire County Council (24 021 634)
Statement Closed after initial enquiries Direct payments 18-May-2025
Summary: We will not investigate this complaint about the Council’s reduction of an adult social care personal budget. The Council followed a proper process of assessment, completed by a suitable member of staff, to decide how to meet the complainant's needs. There is not enough evidence of fault, and no reason for the Ombudsman to question or criticise the Council’s decision, even though the complainant strongly disagrees with it.
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London Borough of Barking & Dagenham (24 021 818)
Statement Closed after initial enquiries Council tax 18-May-2025
Summary: We will not investigate Ms X’s complaints about the Council’s refusals to: discount her council tax, provide a Disabled Facilities Grant (DFG), and reimburse fines paid. This is because the first complaint has already been responded to by the Ombudsman and the remaining complaints are late.
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Brighton & Hove City Council (24 021 922)
Statement Closed after initial enquiries Highway repair and maintenance 18-May-2025
Summary: We will not investigate neighbours Mr X and Mr Y’s complaint about the condition of the Council’s highway in front of their driveways. There is not enough evidence of fault in the Council’s process to warrant us investigating. We cannot achieve a key outcome Mr X and Mr Y want. It would be reasonable for them to pursue with the Council’s insurers, and the courts if required, any claim of legal liability for property damage. It would also be reasonable for Mr X and Mr Y to put to a court any case about whether the Council’s highway meets legally acceptable standards.
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Winchester City Council (24 022 012)
Statement Closed after initial enquiries Planning applications 18-May-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Durham County Council (24 022 165)
Statement Closed after initial enquiries Child protection 18-May-2025
Summary: We cannot investigate Ms X’s complaint about how a school handled an allegation. This is because we have no powers to investigate complaints about the school’s actions in relation to this matter. We will not investigate Ms X’s complaint about the Local Authority Designated Officer process. This is because it has not yet been addressed through the Council’s complaints procedure.
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Shropshire Council (23 015 771)
Statement Upheld Building control 18-May-2025
Summary: Mr F complained the Council carried out inadequate inspections of building work completed by his contractor and therefore failed to identify non-compliance with building regulations. We do not find the Council at fault for its inspections. However, we do find it at fault for poor complaint handling. This caused Mr F unnecessary time and trouble, which we consider an injustice. The Council agreed to apologise to Mr F. We considered this provided a fair remedy to the complaint, taking account also of an earlier commitment the Council gave not to charge Mr F for additional building inspections required.
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Nottingham City Council (24 020 398)
Statement Closed after initial enquiries Assessment and care plan 18-May-2025
Summary: We will not investigate Miss X’s complaint about a Council Officer making a referral to Children’s Social Care. Here is not enough evidence of fault to justify our involvement.
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Basingstoke & Deane Borough Council (24 020 583)
Statement Closed after initial enquiries Parking and other penalties 18-May-2025
Summary: We will not investigate Mr X’s complaint about the conduct of a Council officer when issuing a Penalty Charge Notice. This is because an investigation is unlikely to achieve any additional outcome, and Mr X can appeal the Penalty Charge Notice to the Traffic Penalty Tribunal.
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Norfolk County Council (24 020 651)
Statement Closed after initial enquiries Charging 18-May-2025
Summary: We will not investigate this complaint about charging for residential adult social care. There is not enough evidence of fault in the Council charging for care which Ms C received and was told she would need to pay for. The delay in billing does not mean the charges are not due. There is not a significant enough injustice caused by delays to justify an Ombudsman investigation.
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Alliance Community Home Care Ltd (24 020 788)
Statement Closed after initial enquiries Charging 18-May-2025
Summary: We will not investigate this complaint about an information request and other matters. The Information Commissioner’s Office is best placed to consider complaints about how organisations handle people’s data. Complaints about the Care Provider’s decision to recover unpaid care charges are being considered by the courts, and the Care Provider has not yet had the opportunity to consider complaints about the quality of Mrs Y’s care.