Decision search
Your search has 54124 results
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London Borough of Camden (25 002 675)
Statement Closed after initial enquiries Allocations 08-Sep-2025
Summary: We will not investigate this complaint about the Council’s management of Mr X’s housing request. This is because the complaint is about events that took place more than 12 months ago. There is no good reason to exercise discretion to investigate now.
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Buckinghamshire Council (25 010 156)
Statement Closed after initial enquiries Housing benefit and council tax benefit 08-Sep-2025
Summary: We will not investigate this complaint about a housing benefit overpayment because there was a right of appeal to a tribunal. The complaint is also out of time.
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Hampshire County Council (25 011 394)
Statement Closed after initial enquiries Parking and other penalties 08-Sep-2025
Summary: We will not investigate Miss B’s complaint that she was wrongly issued with a Penalty Charge Notice for an alleged parking contravention. This is because it was reasonable for Miss B to put in formal representations to the Council, and if needed, appeal to the Traffic Penalty Tribunal.
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North Lincolnshire Council (24 017 422)
Statement Upheld Assessment and care plan 07-Sep-2025
Summary: Mr X complained the Council has failed to provide his assessed need of 28 hours per week of support and advocacy to him. We find the Council was at fault for its delay in finding a potential new care provider for Mr X and for failing to clarify with him how he wanted to proceed with his care and support needs. However, this fault did not cause Mr X a significant injustice.
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North Yorkshire Council (24 017 810)
Statement Upheld Alternative provision 07-Sep-2025
Summary: The Council was at fault for failing to consider implementing alternative educational provision when it became aware that Mrs X’s child, Y was not attending school in February 2024. The Council was also at fault for failing to ensure the review of Y’s Education, Health and Care (EHC) Plan was held within statutory timescales. The Council has agreed to apologise and make a payment to recognise the distress, frustration and uncertainty this caused.
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Surrey County Council (24 018 170)
Statement Upheld Special educational needs 07-Sep-2025
Summary: Ms X complained the Council failed to issue a final Education, Health and Care Plan following an annual review in February 2024 and delayed issuing a final EHC Plan after an emergency review in August 2024. The Council did not issue a final EHC Plan until March 2025. The delay frustrated Ms X’s right of appeal and caused distress to the whole family. The Council has accepted fault and agreed to pay a suitable financial remedy.
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Cambridgeshire County Council (24 018 250)
Statement Upheld Alternative provision 07-Sep-2025
Summary: We found fault by the Council on Miss Y’s complaint about it failing to ensure her daughter received provision set out in her Education, Health and Care plan when on a reduced timetable. It failed to consider whether it needed to provide suitable alternative education and did not meet the statutory timescales following her annual review. The Council agreed to send Miss Y an apology, pay £3,000 for the distress caused, remind officers about the triggering of the section 19 duty for children out of school with a plan, and ensure processes are in place to monitor and review children with plans on part-time timetables. It will review why delays happened, produce an action plan showing how it will meet statutory timescales, and remind officers of the need to communicate with parents whose children are in similar situations.
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Basildon Borough Council (24 018 358)
Statement Not upheld Homelessness 07-Sep-2025
Summary: Mr Z complains on behalf of Miss X that the Council placed her in Bed and Breakfast accommodation with her small children for longer than the law allows. Mr Z said the area the Council placed Miss X was unsuitable due to the crime rate. Mr Z has also complained about the way the Council has investigated his complaint. Mr Z says Miss X has been caused distress and has been placed in accommodation which was not suitable. We find no fault in the actions of the Council.
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Kent County Council (24 019 201)
Statement Upheld Special educational needs 07-Sep-2025
Summary: Mrs B complained that the Council delayed in completing an Education, Health and Care (EHC) Plan for her daughter, D. She also complained about the complaint-handling and the lack of education for D during this period. We found the Council delayed in completing the process and issuing a final EHC Plan, but we considered that the Council’s offer of £450 is a suitable remedy for the injustice caused to Mrs B.
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Surrey County Council (24 019 820)
Statement Closed after initial enquiries Alternative provision 07-Sep-2025
Summary: We cannot investigate this complaint about the Council’s actions regarding the provision of suitable alternative educational provision to child Y. This is because Mrs X appealed the content of Y’s Education, Health and Care Plan to the First-tier Tribunal and the law does not allow us to investigate any matter that was connected to the appeal.