Decision search
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Southend-on-Sea City Council (24 013 477)
Statement Closed after initial enquiries Allocations 30-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s offer of social housing in discharge of its housing duty. Ms X had the right to ask for a review of the suitability of the housing offered and it was reasonable for her to exercise that right.
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Hertfordshire County Council (24 014 351)
Statement Closed after initial enquiries Special educational needs 30-Jan-2025
Summary: We will not investigate this complaint that the Council was at fault in the process of assessing and meeting the complainant’s son’s special educational needs, issuing and reviewing his Education Health and Care plan, securing interim provision, communicating with her and responding to her subsequent complaint. This is because the complainant’s appeal to the First-tier Tribunal (Special Educational Needs and Disability) places the substantive matters outside the Ombudsman’s jurisdiction.
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North Northamptonshire Council (24 014 375)
Statement Closed after initial enquiries School transport 30-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse Miss X’s application for school transport for her child. We have not seen evidence of fault in the way the Council considered her application.
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Liverpool City Council (24 014 425)
Statement Closed after initial enquiries Council tax 30-Jan-2025
Summary: We will not investigate Mr X’s complaint about a council tax refund. This is because there is not enough evidence of fault to justify investigating and we could not add to the Council’s investigation.
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London Borough of Redbridge (24 014 495)
Statement Closed after initial enquiries Child protection 30-Jan-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to act on safeguarding information it received regarding his child, Y. This is because there is insufficient evidence of fault.
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London Borough of Tower Hamlets (24 014 525)
Statement Closed after initial enquiries Leisure and culture 30-Jan-2025
Summary: We will not investigate Mrs X’s complaint that the Council excluded her child, Y, from attending an activity session. This is because there is insufficient evidence of fault, and an investigation is unlikely to lead to a different outcome.
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West Lindsey District Council (24 014 545)
Statement Closed after initial enquiries Antisocial behaviour 30-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision to issue Mr X with a Community Protection Notice. This is because Mr X has the opportunity to seek a remedy through the courts if he wishes to challenge the Notice so placing the complaint outside our jurisdiction.
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Hinckley & Bosworth Borough Council (24 015 649)
Statement Closed after initial enquiries Enforcement 30-Jan-2025
Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control or its decision to approve an application for a certificate of lawfulness of existing use or development. This is because we are unlikely to find fault.
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Rutland County Council (24 012 251)
Statement Upheld Special educational needs 30-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council failure to complete her child’s education, health, and care (EHC) needs assessment and final EHC plan within the statutory timescales. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Hammersmith & Fulham (24 012 693)
Statement Upheld Allocations 30-Jan-2025
Summary: We will not investigate Ms X’s complaint about the way the Council considered medical evidence provided in support of her housing register application. The Council has taken action to remedy any injustice caused and further investigation would not lead to a different outcome.