Decision search
Your search has 52409 results
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Lancashire County Council (24 003 212)
Statement Upheld Special educational needs 05-May-2025
Summary: Miss X complained the Council delayed issuing her child Y’s Education, Health and Care (EHC) Plan within the statutory timescales. The Council was at fault for delay in finalising Y’s EHC Plan. The Council has already apologised for the delay. The Council will also make a symbolic payment to Miss X for the frustration, uncertainty and distress the delays caused. The Council has already put in place an action plan to improve its service.
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London Borough of Croydon (24 005 585)
Statement Upheld Homelessness 05-May-2025
Summary: Miss B complained that the Council mishandled her homelessness application. We have found the Council at fault for delays in processing Miss B’s application and providing inconsistent information. These faults caused Miss B uncertainty, distress and frustration. The Council has agreed to apologise to Miss B, make a symbolic payment and complete service improvements to remedy the injustice caused.
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Birmingham City Council (24 022 817)
Statement Closed after initial enquiries Allocations 05-May-2025
Summary: We will not investigate this complaint about an unsuccessful application to join the housing register. This is because there is insufficient evidence of fault by the Council.
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West Northamptonshire Council (24 022 864)
Statement Closed after initial enquiries Child protection 05-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions in completing a court ordered assessment. This is because there is no sign of fault in the Council’s decision not to consider his complaint until the ongoing court proceedings have concluded.
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Royal Borough of Greenwich (24 023 003)
Statement Closed after initial enquiries Parking and other penalties 05-May-2025
Summary: We will not investigate this complaint about the enforcement of a penalty charge notice as the Council has cancelled it.
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Huntingdonshire District Council (24 023 135)
Statement Closed after initial enquiries Refuse and recycling 05-May-2025
Summary: We will not investigate this complaint about a missed garden waste collection. This is because there is insufficient evidence of fault causing injustice.
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London Borough of Croydon (24 023 294)
Statement Closed after initial enquiries Parking and other penalties 05-May-2025
Summary: We will not investigate this complaint about Penalty Charge Notices because the complainant could have followed the statutory process and appealed to the tribunal.
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Bristol City Council (24 023 357)
Statement Closed after initial enquiries Parking and other penalties 05-May-2025
Summary: We will not investigate this complaint about the Council’s decision not to pay compensation after it cancelled a Penalty Charge Notice. This is because there is insufficient evidence of fault by the Council.
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North Yorkshire Council (25 001 102)
Statement Closed after initial enquiries Council tax 05-May-2025
Summary: We will not investigate Mrs B’s complaint about the Council charging a council tax premium for second homes. This is because the law says such decisions can only be challenged by judicial review.
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Arun District Council (25 001 732)
Statement Closed after initial enquiries Parking and other penalties 05-May-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mr B to put in an appeal to the Traffic Penalty Tribunal.