Decision search
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London Borough of Sutton (24 000 482)
Statement Upheld Special educational needs 30-Jan-2025
Summary: Ms B complained that the Council had failed to ensure the provision detailed in her daughter C’s EHC Plan since December 2022 was put in place. This caused her distress as to whether C had missed out on essential support. We have concluded the Council did not ensure all the provision was in place. The Council to apologise to Ms B, make her a symbolic payment of £300 for her own injustice and £1300 to an education provider (agreed to by the Council and Ms B) for the benefit of C’s education.
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Solihull Metropolitan Borough Council (24 001 219)
Statement Upheld Homelessness 30-Jan-2025
Summary: Mr X complained about the Council’s response to his request for homelessness assistance when he was fleeing domestic abuse. We have found fault by the Council, causing injustice, in failing to: properly consider its homelessness duties to Mr X, in particular the duty to provide interim accommodation; refer him to domestic abuse support services; be clear about the information required for his separate housing and homelessness applications; and properly consider the need for the provision of safe accommodation for male domestic abuse victims within its area. The Council has agreed to remedy this injustice by: apologising to Mr X, making payments to recognise the impact on him of the failure to provide suitable interim accommodation and the distress and upset caused, reviewing his housing register application and making service improvements.
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Kent County Council (24 001 423)
Statement Upheld Special educational needs 30-Jan-2025
Summary: Mr and Mrs X complained the Council failed to provide an education for their disabled son and that it failed to provide the social care and respite set out in his Education Health and Care Plan. We found there was lack of provision over a prolonged period and a failure to respond to their complaint in a reasonable timescale. We recommended an apology, a payment of £9000 to recognise the impact of the missed provision and £500 to recognise the distress the matter caused.
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Cheshire East Council (24 002 296)
Statement Not upheld Assessment and care plan 30-Jan-2025
Summary: Mr X complains the Council has not provided Adult Social Care support and not dealt with reports of anti-social behaviour. The Council is not at fault.
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London Borough of Waltham Forest (23 007 751)
Statement Not upheld Homelessness 30-Jan-2025
Summary: Ms B complained about the Council’s actions when her mother Mrs C was threatened with homelessness due to hoarding behaviour. Ms B complained that the Council failed to take adequate account of Mrs C’s mental health needs or offer sufficient support with the hoarding situation. We have not found fault with the actions of the Council.
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London Borough of Redbridge (24 008 057)
Statement Upheld School admissions 30-Jan-2025
Summary: Mrs X complained about the appeal panel’s decision to refuse her son a school place at his preferred secondary school. We find fault with how the panel considered Mrs X’s appeal. The Council has agreed to our recommendations to address the injustice caused by fault.
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Statement Upheld Assessment and care plan 30-Jan-2025
Summary: Mr X complained the Council issued a bill for £13,000 in 2024 for his mother’s unpaid care fees up to the point she passed away in 2020. Mr X says he was unaware he would need to pay any care fees until the Council contacted him. The Council made Mr X aware his mother would need to contribute towards her care fees in 2019. The Council is entitled to bill for the care fees as the fees are based on the financial information Mr X made available to the Council. We found fault with the Council for delays in contacting Mr X about the outstanding balance. The Council agreed to apologise to Mr X, apply a reduction to the balance of £750 as a gesture of goodwill for the distress its delays caused Mr X and offer him a payment arrangement to repay the outstanding balance. The Council also agreed to reiterate to Mr X what financial information it needs from him to complete a review of the outstanding balance.
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London Borough of Lewisham (24 009 733)
Statement Closed after initial enquiries Charging 30-Jan-2025
Summary: We will not investigate this complaint about the Council’s decisions relating to Mr Y’s care charges. There is insufficient evidence of fault in the Council’s actions to warrant investigation.
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Surrey County Council (24 003 132)
Statement Upheld Special educational needs 30-Jan-2025
Summary: Miss Y complains on behalf of Miss W that the Council failed in its duty to ensure the delivery of the provision set out in her Education Health and Care Plan and did not review the provision when Miss W stopped attending college. We find fault because the Council did not take prompt action to review Miss W’s plan once it became clear the provision was possibly not meeting her needs. The fault caused Miss W injustice because she missed a significant amount of post-16 provision. The Council has agreed to complete the remedial action listed at the end of this statement.
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London Borough of Waltham Forest (24 003 441)
Statement Not upheld Enforcement 30-Jan-2025
Summary: Mr X complained the Council unreasonably delayed investigating a neighbouring breach of planning control. There was no fault in the Council’s classification of the planning breach, or in its decision to prioritise investigation of the most serious breaches.