Decision search
Your search has 54124 results
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Kent County Council (25 004 291)
Statement Closed after initial enquiries School transport 11-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse single-occupancy home-to-school taxi transport for Mrs X’s child. Ther is not enough evidence of fault in the way the transport panel reached its decision to warrant our further involvement.
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Stroud District Council (25 003 334)
Statement Closed after initial enquiries Allocations 11-Sep-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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North Northamptonshire Council (25 003 371)
Statement Closed after initial enquiries Private housing 11-Sep-2025
Summary: We will not investigate this complaint about renting out a room. This is mainly because the events complained of have not caused significant enough injustice for us to investigate.
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Epping Forest District Council (25 003 469)
Statement Closed after initial enquiries Allocations 11-Sep-2025
Summary: We cannot investigate this complaint about the Council’s failure to complete repairs and rubbish removal from a property which she transferred to. We have no jurisdiction to investigate complaints about the management of tenancies by social housing landlords.
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Belmont Healthcare (Wombwell) Limited (25 003 609)
Statement Closed after initial enquiries Residential care 11-Sep-2025
Summary: We will not investigate this complaint about the care provided to Ms X’s father, because we would be unlikely to be able to achieve a worthwhile outcome.
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Lancashire County Council (24 005 877)
Statement Not upheld Disabled children 11-Sep-2025
Summary: Miss X complains the Council failed to complete a sensory profile assessment for her child, Y and failed to complete a carers assessment for her. Miss X also complains the Council failed to provide the support in her child’s Education, Health and Care Plan, failed to complete reviews and failed to act when it was made aware the school could not meet her child’s needs. Miss X says the Council failed to support in ensuring her child’s medications were administered and did not give advice about food banks. Miss X says this caused her distress and her child’s needs have not been properly assessed. We have not found fault in the actions of the Council.
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Hertfordshire County Council (24 010 211)
Statement Upheld Charging 11-Sep-2025
Summary: There were faults in the way the Council assessed Ms Y’s needs and her son, Mr X’s needs as her carer. There was also fault in the information it provided regarding direct payments and in the support provided by the Council commissioned care provider. There was no fault in the way the Council assessed Ms Y’s contribution to her care charges. The Council and care provider have already taken action to prevent a recurrence of the fault and have already apologised to Mr X. The Council has agreed to make a payment to Mr X to acknowledge the uncertainty, frustration and additional support he was required to provide due to the Council’s faults.
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London Borough of Bromley (24 010 310)
Statement Upheld Trees 11-Sep-2025
Summary: Mr X complained about the Council’s decision to make a Tree Preservation Order permanent even after his objections. We found the Council was at fault for not properly considering Mr X's comments. This caused Mr X frustration and uncertainty about the Council’s decision making. We recommended the Council should apologise and pay Mr X £300 to remedy the injustice its actions caused him.
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London Borough of Haringey (24 011 148)
Statement Upheld Charging 11-Sep-2025
Summary: Mr X complains on behalf of Mrs Y that the Council has not dealt properly with care charges. The Council is at fault because it did not respond to Mr X’s concerns about charges between October 2023 and July 2024. The Council should apologise and provide a detailed explanation of charges.
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London Borough of Barking & Dagenham (24 014 676)
Statement Upheld Domiciliary care 11-Sep-2025
Summary: Ms C complained about the Council’s failure to properly assess her needs, its communications with her and its failure to fully respond to her complaint. She also said the care agency did not meet her needs and she complained about the care worker’s communications with her. We found fault in the Council’s failure to respond to the complaint and the care agency’s actions when Ms C had a fall. The Council has agreed to apologise, to pay a financial remedy and to implement a service improvement.