Decision search
Your search has 54124 results
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Cambridgeshire County Council (24 016 850)
Statement Upheld Charging 11-Sep-2025
Summary: There was a long delay in the Council issuing an invoice for care provided at home to Mrs C and this was fault. The agency that provided the care also often did not provide Mrs C with a wash, the care visits were short and the care plan should have been reviewed sooner. The Council has agreed to apologise, provide a financial remedy, carry out a review financial assessment and carry out service improvements.
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Statement Upheld Other 11-Sep-2025
Summary: Miss Y complains about the Council’s failure to ensure her disabled child, B, received the care and support they needed when living at home. She also complained about the Council’s failure to commission the agreed respite she needed due to carer exhaustion. We find the Council failed to properly deal with Miss Y’s statutory children’s complaint. We have investigated and found fault causing injustice in some parts of Miss Y’s complaint which the Council has agreed to apologise for and make a payment of £1000.
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Surrey County Council (24 017 894)
Statement Upheld Special educational needs 11-Sep-2025
Summary: Mrs X complained about the Council’s handling of her daughter’s Education, Health and Care Plan following a Tribunal in 2023 and annual review in 2024. She also complained about delays in securing provision from the Plan and direct payments. We found the Council was at fault for delays in finalising the Plans, direct payments and securing some of the provision. This caused Mrs X and her daughter distress and meant she missed out on some of the provision. The Council offered to pay Mrs X a remedy as well as pay a remedy to her daughter for the provision she missed.
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London Borough of Bromley (24 019 289)
Statement Closed after initial enquiries Homelessness 11-Sep-2025
Summary: We will not investigate this complaint about the Council not providing permanent accommodation, the suitability of temporary accommodation and the decision to end the main housing duty. Part of the complaint is late, there is insufficient evidence of fault, and it was reasonable to expect Ms Y to seek a review of the Council’s decision to end the main housing duty.
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Stoke-on-Trent City Council (25 001 337)
Statement Closed after initial enquiries Special educational needs 11-Sep-2025
Summary: We will not investigate this complaint about the Council’s action relating to an Education, Health and Care Plan. This is because we cannot investigate a complaint if someone has appealed to a tribunal about the same matter, there is not enough evidence of fault to justify investigating, the Information Commissioner’s Office is placed to consider a complaint about data protection and it is not a good use of public resources to investigate how the Council dealt with Mrs Y’s complaints.
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Statement Closed after initial enquiries Other 11-Sep-2025
Summary: We will not investigate this complaint about whether the Council applied for pension credits on behalf of Mrs X. There is not enough evidence of fault to justify an investigation.
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Vale Of White Horse District Council (24 021 860)
Statement Closed after initial enquiries Pollution 11-Sep-2025
Summary: We will not investigate this complaint about artificial light nuisance. Some of the complaint is late, and for the part we could consider there is not enough evidence of fault by the Council to justify us investigating.
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City of Doncaster Council (25 006 174)
Statement Closed after initial enquiries Child protection 10-Sep-2025
Summary: We will not investigate Miss X’s complaint about a social worker not contacting her for over a year about her son who is in the Council’s care. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Forest of Dean District Council (25 006 435)
Statement Closed after initial enquiries Planning applications 10-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of planning matters at a site next to where the complainant lived. This is because: it is reasonable to expect the complainant to have contacted us sooner; there is insufficient evidence of fault; it is reasonable for the complainant to contact the Information Commissioner if he has concerns about date processing; and we cannot achieve some of the outcomes he is seeking.
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London Borough of Wandsworth (25 006 889)
Statement Closed after initial enquiries Trading standards 10-Sep-2025
Summary: We will not investigate this complaint about trading standards because there is not enough evidence of fault to justify investigating.