Decision search
Your search has 57387 results
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Manchester City Council (25 021 105)
Statement Closed after initial enquiries Council tax 13-Apr-2026
Summary: We will not investigate this complaint about Mr X’s council tax liability. This is because the complaint is late, and the Valuation Tribunal is the appropriate body to consider the matter.
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Statement Closed after initial enquiries Other 13-Apr-2026
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s formal complaint. It would be disproportionate to investigate the Council’s complaint handling on its own.
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North Yorkshire Council (25 006 247)
Statement Upheld Alternative provision 12-Apr-2026
Summary: We found fault on Mrs Y’s complaint about the Council failing to provide her son, who was not attending school, with suitable education, as well as with provision set out in his Education, Health and Care plan. The Council agreed to send an apology, make a symbolic payment for the injustice caused, as well as taking action to ensure the failures found cannot be repeated in the future.
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Statement Closed after initial enquiries Council tax 12-Apr-2026
Summary: We will not investigate this complaint about council tax banding. This is because we cannot investigate the actions of the Valuation Office Agency. The Council is not at fault for using the band provided by the Valuation Office Agency.
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Rochdale Metropolitan Borough Council (25 031 699)
Statement Closed after initial enquiries Other 12-Apr-2026
Summary: We will not investigate Mr B’s complaint that his vehicle was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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London Borough of Newham (25 011 117)
Statement Upheld Refuse and recycling 12-Apr-2026
Summary: Mr X complained the Council repeatedly missed his bin collection. We find the Council at fault for the further missed collections following Mr X’s complaint. We also find it at fault for poor record keeping of missed collections. This caused Mr X frustration and distress. The Council will apologise and review its collection monitoring procedures.
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Isle of Wight Council (25 023 405)
Statement Closed after initial enquiries Council tax 12-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his council tax account. Mr X’s complaint is late, and it was reasonable for him to complain sooner. Even if we did investigate, there is no worthwhile outcome we could now achieve.
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East Suffolk Council (25 024 687)
Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Apr-2026
Summary: We will not investigate this complaint about the Council’s recovery of overpaid housing benefit. This is because the complaint is late.
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Statement Closed after initial enquiries Council tax support 12-Apr-2026
Summary: We will not investigate this complaint about Mr X’s council tax support. This is because Mr X had a right of appeal to the Valuation Tribunal and it would have been reasonable for Mr X to use it.
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Torridge District Council (25 028 572)
Statement Closed after initial enquiries Council tax 12-Apr-2026
Summary: We will not investigate this complaint about Council tax enforcement and liability because there is a right of appeal to a valuation tribunal and insufficient evidence of fault by the Council.