Decision search
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Statement Closed after initial enquiries Safeguarding 05-May-2025
Summary: We will not investigate Ms X’s complaint about the care and support provided to her daughter, Miss Y, by Cornwall Council and Cornwall Partnership NHS Foundation Trust. This is because the courts are currently considering these matters. Ms X can return to us at the conclusion of the legal process if she remains dissatisfied and we will consider whether there is any further action for us to take.
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Cornwall Partnership NHS Foundation Trust (24 016 160a)
Statement Closed after initial enquiries Community hospital services 05-May-2025
Summary: We will not investigate Ms X’s complaint about the care and support provided to her daughter, Miss Y, by Cornwall Council and Cornwall Partnership NHS Foundation Trust. This is because the courts are currently considering these matters. Ms X can return to us at the conclusion of the legal process if she remains dissatisfied and we will consider whether there is any further action for us to take.
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London Borough of Camden (24 018 574)
Statement Closed after initial enquiries Antisocial behaviour 05-May-2025
Summary: We will not investigate this complaint about the management of social housing, antisocial behaviour, parking issues and highway disrepair. Part of the complaint is late, we cannot investigate the Council’s actions as a social landlord, the courts are better placed to consider a personal injury claim, and we could not add to its response about parking enforcement.
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Devon County Council (24 018 589)
Statement Closed after initial enquiries Transport 05-May-2025
Summary: We will not investigate this complaint the Council refused to issue a blue badge. There is not enough evidence of fault to justify our involvement.
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Bedford Borough Council (24 018 675)
Statement Upheld Charging 05-May-2025
Summary: We will not investigate Miss X’s complaint about the Council failing to send her daughter invoices regarding her care contributions between April 2023 and January 2024. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Bromley (24 018 885)
Statement Closed after initial enquiries Traffic management 05-May-2025
Summary: We will not investigate this complaint about controlled parking zone applications. This is because the complaint is made late and there are not good reasons to investigate now.
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Liverpool City Council (24 018 987)
Statement Closed after initial enquiries Homelessness 05-May-2025
Summary: We will not investigate Ms X’s complaint about how the Council handled her homelessness application. This is because there is no worthwhile outcome achievable by our investigation and there is another body better placed to consider this complaint.
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London Borough of Camden (24 019 405)
Statement Closed after initial enquiries Homelessness 05-May-2025
Summary: We will not investigate this complaint about suitability the Council’s offer of interim and temporary accommodation under its homelessness duty. The complainant has asked for a review of suitability under the s.202 review procedure and has further rights of appeal to the County Court.
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Swindon Borough Council (24 019 645)
Statement Upheld Charging 05-May-2025
Summary: We will not investigate Miss X’s complaint about the Council failing to tell her of her son’s requirement to contribute towards the cost of his care. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further findings or outcomes.
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London Borough of Barking & Dagenham (24 019 806)
Statement Closed after initial enquiries Special educational needs 05-May-2025
Summary: We will not investigate Mrs X’s complaints about delays in the annual review of her child’s Education, Health and Care (EHC) Plan, the decision to name a specific school within the EHC Plan, or her concerns about the Council’s consultation with schools. This is because Mrs X had a right to appeal to a Tribunal and it was reasonable for her to use that right. For the remainder, an investigation is unlikely to achieve any additional outcome.