Decision search
Your search has 52298 results
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Colchester City Council (24 022 584)
Statement Closed after initial enquiries Refuse and recycling 06-May-2025
Summary: We will not investigate this complaint about a delay by the Council in sending the complainant’s garden waste permit. This is because there is insufficient evidence of injustice.
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Transport for London (24 022 680)
Statement Closed after initial enquiries Parking and other penalties 06-May-2025
Summary: We will not investigate Miss X’s complaint that Transport for London lost a payment she made towards a penalty charge notice. This is because Transport for London has now agreed to write off the outstanding penalty charge balance, which is more than the payment Miss X says was lost, and it is unlikely we could achieve anything more for her.
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London Borough of Ealing (24 022 933)
Statement Closed after initial enquiries Parking and other penalties 06-May-2025
Summary: We will use our discretion not to investigate this complaint about a Penalty Charge Notice because the case has been considered in court.
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Dudley Metropolitan Borough Council (25 000 013)
Statement Closed after initial enquiries School admissions 06-May-2025
Summary: We will not investigate this complaint about a school admissions’ application appeal. It is unlikely we would find fault.
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London Borough of Hounslow (25 000 805)
Statement Closed after initial enquiries Land 06-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s response to his request relating to a secured access point. The Council’s actions has not caused Mr X a significant personal injustice.
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East Sussex County Council (25 001 616)
Statement Closed after initial enquiries Residential care 06-May-2025
Summary: We will not investigate Mrs Y’s complaint about the care her husband received at a care home. The complaint is late and there is no good reason to exercise our discretion and investigate.
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Westminster City Council (25 001 805)
Statement Closed after initial enquiries Parking and other penalties 06-May-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mr B to put in an appeal to London Tribunals.
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Royal Borough of Kingston upon Thames (25 001 826)
Statement Closed after initial enquiries Refuse and recycling 06-May-2025
Summary: We will not investigate Mrs B’s complaint about a replacement bin provided by the Council. This is because there is not enough evidence of fault to justify an investigation.
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City of Wolverhampton Council (25 000 679)
Statement Closed after initial enquiries Commercial and contracts 05-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s involvement in the termination of his lease agreement with his landlord. This is because we could not achieve any worthwhile outcome for Mr X.
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London Borough of Lambeth (24 006 914)
Statement Upheld Homelessness 05-May-2025
Summary: The Council was at fault for failing to provide Ms X with accurate advice and information about her housing options when she had to leave her home because of a risk of violence. The Council also failed to issue a homelessness decision giving Ms X a right of review and took too long to deal with her complaints. Ms X experienced significant and avoidable distress and uncertainty as a result. To remedy this injustice, the Council has agreed to apologise, make a payment and act to improve its services.