Decision search
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London Borough of Brent (25 011 208)
Statement Closed after initial enquiries Allocations 12-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision on a housing application because it is late and there is no good reason to exercise discretion.
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London Borough of Hillingdon (25 011 506)
Statement Not upheld Allocations 12-Apr-2026
Summary: Mr X complained the Council failed to review his housing allocation banding after he submitted medical evidence. The Council has now carried out an assessment of the medical evidence, but it did not result in the family moving to a higher priority band as they already had higher priority due to overcrowding. The difficult living conditions experienced by the family are not as a result of any fault by the Council.
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Gloucestershire County Council (25 011 779)
Statement Upheld Charging 12-Apr-2026
Summary: Mr X complained the Council misled his late father, Mr Y, about the costs of care and delayed his financial assessment. He also complained the Council asked Mr Y to sign documents he did not have the mental capacity to understand. We found the Council at fault for delaying completing a financial assessment for Mr Y and for not properly considering his mental capacity to make decisions about his finances. The Council should repeat its offer to waive some of the care charges and apologise.
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Milton Keynes Council (25 012 409)
Statement Upheld Direct payments 12-Apr-2026
Summary: We uphold Mr X’s complaint. The Council took too long to review Mrs X’s care and support and action his request for additional funding for Mrs X while he was unable to care for her temporarily. It also failed to consider a request for residential respite care and took too long to respond to the complaint. This caused avoidable distress and time and trouble for which the Council has apologised and offered an appropriate payment. The Council will re-offer the payment and provide evidence of the changes to services it says it has made.
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London Borough of Croydon (25 013 186)
Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s decision to use her overpayment to settle her arrears. This is because the complaint is late and there are no good reasons why she could not complain sooner.
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London Borough of Bromley (25 013 236)
Statement Upheld Special educational needs 12-Apr-2026
Summary: Mrs X complained that the Council failed to transfer her son’s Education, Health and Care plan when they moved out of the area. We have found that the Council was at fault. Mrs X’s son was without education for approximately one month. The Council has agreed to take steps to remedy his injustice.
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Lake District National Park Authority (25 013 801)
Statement Closed after initial enquiries Enforcement 12-Apr-2026
Summary: We will not investigate Mrs X’s complaint about the Council's planning and enforcement processes for a lighting scheme on a nearby commercial property. Investigation would not achieve a different planning outcome than that now reached, which provided what Mrs X wanted. There is not enough evidence of Council fault in its enforcement process to warrant us investigating.
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Westminster City Council (25 013 840)
Statement Upheld Domiciliary care 12-Apr-2026
Summary: The investigation into this complaint will be discontinued. A care provider, acting on behalf of the Council, acknowledged carers entered Mr X’s home earlier than scheduled and explained the action it had taken to prevent a recurrence. This represents an adequate remedy for the injustice caused.
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Essex County Council (25 008 077)
Statement Upheld Alternative provision 12-Apr-2026
Summary: Miss X complained about the lack of the Council’s support for Y after she had been taken off her school’s roll to be Electively Home Educated and the misleading advice received from the Council. She also complained about the delay with Y’s Education Health and Care needs assessment. We found fault with the significant delay to assess Y’s needs due to the lack of the Education Psychology advice. The Council has already apologised. The Council has also agreed to make a payment to recognise the injustice caused to Y and Miss X.
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Surrey County Council (25 008 635)
Statement Upheld Special educational needs 12-Apr-2026
Summary: The Council was at fault because of a significant delay in issuing an amended education, health and care plan. We cannot say this led to a loss of education, but it did cause frustration and uncertainty. There was also fault by the Council because it did not make arrangements to implement elements of specialist provision, which could have practically been made despite the complainant’s son being absent from an educational placement.