Decision search
Your search has 54124 results
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Sefton Metropolitan Borough Council (25 002 275)
Statement Closed after initial enquiries Refuse and recycling 21-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to supply a resident with wheeled bins without them having room to store them within their property. Access issues to a private road are civil matters between Mr X and his neighbour. The Council has apologised for failing to follow its complaint procedure which we consider is a satisfactory remedy to this part of the complaint. Further investigation of Mr X’s concerns will not lead to a different outcome.
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Birmingham City Council (25 002 840)
Statement Closed after initial enquiries Council tax 21-Sep-2025
Summary: We will not investigate this complaint about deductions from benefits for council tax arrears. This is because there is not enough evidence of fault to warrant an investigation and most of Miss X’s complaint is not within our jurisdiction.
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Harlow District Council (25 003 319)
Statement Closed after initial enquiries Allocations 21-Sep-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault in the way the Council reviewed her application which would warrant an investigation. Also we do not consider she has suffered a significant personal injustice from any delay in the review as the Council backdated her new priority banding to the date of her original application.
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North Yorkshire Council (25 003 551)
Statement Closed after initial enquiries Domiciliary care 21-Sep-2025
Summary: We will not investigate this complaint about money Mrs X says was stolen from her uncle, Mr X, by a carer. The courts are best placed to consider the matter.
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Surrey County Council (25 003 585)
Statement Upheld Special educational needs 21-Sep-2025
Summary: We will not investigate Miss X’s complaint about missed Special Educational Needs provision. This is because we could not add to the investigation carried out by the Council. We cannot investigate the contents of a final Education Health and Care plan issued by the Council because Miss X has used her right of appeal to a tribunal.
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London Borough of Hammersmith & Fulham (25 003 975)
Statement Closed after initial enquiries Other 21-Sep-2025
Summary: Mr X disagreed with the Council’s summary of his complaint. He asked us to investigate instead. We will not investigate Mr X’s complaint because the Council is willing to investigate and there is no evidence of fault in its complaint handling to justify our involvement.
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London Borough of Lewisham (25 004 197)
Statement Closed after initial enquiries Other 21-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s processing of a Home Repairs grant application in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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Leeds City Council (25 004 435)
Statement Closed after initial enquiries Special educational needs 21-Sep-2025
Summary: We will not investigate Miss X’s complaint about Education Health and Care Plan delays because we are unlikely to achieve a significantly different remedy. It is reasonable to expect her to appeal to the Tribunal a dispute over which is the suitable school for home to school transport purposes.
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Leicester City Council (25 004 494)
Statement Closed after initial enquiries Council house sales and leaseholders 21-Sep-2025
Summary: We will not investigate this complaint about the Council closing Mr X’s application to buy his Council home. This is because Mr X could reasonably take court action.
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Leicester City Council (25 004 497)
Statement Closed after initial enquiries Special educational needs 21-Sep-2025
Summary: We cannot investigate most of Miss X’s complaint about the Council’s failure to obtain updated health information for her child’s Education, Health and Care Plan because she could have included this matter in her appeal to the SEND Tribunal. We will not investigate her complaint about the Council’s complaints process because we cannot investigate the primary complaint.