Decision search
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Harlow District Council (24 019 605)
Statement Upheld Allocations 12-Apr-2026
Summary: We found fault on Mr Y’s complaint about its failure to move him to more suitable accommodation following his application to join its housing register. The Council delayed processing it. There was no fault with the homeless application. The Council agreed to send an apology and carry out a review about why the failures happened.
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Tendring District Council (24 021 565)
Statement Closed after initial enquiries Council tax 12-Apr-2026
Summary: We will not investigate this complaint about Council tax enforcement because there is insufficient evidence of fault by the Council and a legal remedy.
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London Borough of Waltham Forest (25 002 671)
Statement Upheld Special educational needs 12-Apr-2026
Summary: We found fault on Mrs Y’s complaint about the Council failing to ensure her son, Z, received provision set out in the Education, Health and Care plan. There was a repeated failure to ensure Z received the provision from two schools, provide the correct level of funding, along with a failure to meet statutory timescales for the annual review process. The Council agreed to send an apology for the failings, pay a symbolic payment for the injustice caused, as well as a payment towards private tuition costs. It would carry out a review to ensure no future repetition of the failures found.
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Royal Borough of Kensington & Chelsea (25 004 240)
Statement Upheld Homelessness 12-Apr-2026
Summary: Miss D complained about the way the Council dealt with her homeless application after she fled domestic abuse. We found fault which caused Miss D to be in unsuitable accommodation for 21 months. The Council has agreed to apologise, backdate her priority date for her housing register application and make a symbolic payment to remedy the injustice.
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Calderdale Metropolitan Borough Council (25 009 174)
Statement Upheld Homelessness 12-Apr-2026
Summary: Miss X complained the Council has withdrawn support with finding alternative housing despite her circumstances. She complained it has also failed to consider her medical conditions when withdrawing support. We found there was fault in the way the Council considered Miss X’s homelessness application. This fault has caused Miss X an injustice. The Council will apologise and make a payment to Miss X and provide guidance to staff.
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Oxfordshire County Council (25 009 183)
Statement Upheld Special educational needs 12-Apr-2026
Summary: The Council was at fault for delays issuing Mrs X’s child’s Education, Health and Care plan, failing to provide all of her child’s provision, and poor communication. We are satisfied the Council has already apologised and offered a payment to reflect the distress, delayed appeal rights, and impact of lost provision.
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City of Doncaster Council (25 009 998)
Statement Not upheld Other 12-Apr-2026
Summary: Mr X complained about the Council removing his car after it received a report to say it was abandoned. We found no fault by the Council.
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Hampshire County Council (25 010 519)
Statement Not upheld Other 12-Apr-2026
Summary: Mr X complained the Council failed to prevent his child (Y) from being taken out of the country illegally by Y’s mother. I ended this investigation as there is not enough evidence of fault to justifying investigating.
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London Borough of Enfield (25 010 564)
Statement Not upheld Homelessness 12-Apr-2026
Summary: Mrs X complains the Council has not dealt properly with her housing, causing avoidable distress. Mrs X has commenced Judicial Review proceedings in court. The Ombudsman cannot investigate this complaint and will discontinue the investigation.
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Kent County Council (25 011 070)
Statement Not upheld Drainage 12-Apr-2026
Summary: The Council was not at fault for how it handled Mr X’s reports of his neighbour removing a drainage outlet. The Council properly considered whether it should take action.