Decision search
Your search has 55054 results
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Tameside Metropolitan Borough Council (25 000 140)
Statement Upheld Special educational needs 17-Nov-2025
Summary: There was fault by the Council, because it did not keep the complainant informed of the reason her daughter’s school placement had not started, and because it delayed arranging alternative provision for her. The Council has agreed to apologise and offer a financial remedy to reflect the distress and loss of education this caused.
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Westmorland and Furness Council (25 002 957)
Statement Closed after initial enquiries Residential care 17-Nov-2025
Summary: We will not investigate this complaint about the quality of care in a care home. Mrs Y has now moved to different accommodation, and investigation would not achieve a different or more meaningful outcome.
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Manchester City Council (25 003 953)
Statement Upheld Council tax 17-Nov-2025
Summary: Mrs X complained about the Council’s billing of her council tax account. We found the Council at fault. It should apologise, assign a missing payment, and make a further payment in recognition of the injustice caused.
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Milton Keynes Council (25 004 358)
Statement Upheld Special educational needs 17-Nov-2025
Summary: We will not investigate Mrs X’s complaint about delays in producing an Education Health and Care Plan. We have upheld the complaint, and the Council has agreed to a proportionate way to resolve the complaint.
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Wokingham Borough Council (25 005 070)
Statement Closed after initial enquiries Assessment and care plan 17-Nov-2025
Summary: We will not investigate this complaint about the Council’s actions in supporting Mr X with making decisions about his accommodation. We cannot achieve the outcomes Mrs X seeks.
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Lichfield District Council (25 006 033)
Statement Closed after initial enquiries Enforcement 17-Nov-2025
Summary: We will not investigate Mr X’s complaint about Planning enforcement. There is insufficient evidence of fault.
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Royal Borough of Kensington & Chelsea (25 006 510)
Statement Closed after initial enquiries Homelessness 17-Nov-2025
Summary: We will not investigate this complaint about unsuitable temporary accommodation. This is because there is no worthwhile outcome achievable by our investigation, and Miss X is using her right of review.
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Slough Borough Council (24 013 088)
Statement Upheld Special educational needs 17-Nov-2025
Summary: The Council was at fault for the time taken to tell Ms X about its decision to reassess her child and for delays issuing a final Education, Health and Care Plan following an annual review. The Council was also at fault for not properly investigating whether Ms X’s child had missed out on some of the provision in their Education, Health and Care Plan. Ms X had to wait much longer than she should have to appeal against the content of her child’s Education, Health and Care Plan and she cannot be sure her child received the provision they should have. To remedy the injustice caused the Council agreed to apologise, make a payment to Ms X and carry out a service improvement.
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City of York Council (25 007 560)
Statement Closed after initial enquiries Assessment and care plan 17-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions in 2022 and 2023 related to its assessment of his relative, Ms Y’s needs and an NHS Continuing Healthcare referral. We have already considered the Council’s assessment of Ms Y’s needs in a previous investigation and any injustice caused by its actions related to the Continuing Healthcare referral is not significant enough to justify our involvement.
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Surrey County Council (25 008 796)
Statement Closed after initial enquiries Special educational needs 15-Nov-2025
Summary: We will not investigate this complaint that the Council failed to implement an order issued by the First-tier Tribunal (Special Educational Needs and Disability). This is because there is no evidence of fault on the Council’s part.