Decision search
Your search has 57387 results
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Kent County Council (24 019 314)
Statement Upheld Special educational needs 13-Apr-2026
Summary: The Council failed to follow the timescales in the code of practice following an annual review of an education, health and care plan, failed to put in place provision in section F and delayed responding to a complaint. That delayed Mrs X’s appeal rights, caused her distress and led to her son missing out on special educational needs provision. An apology, payment to Mrs X and introduction of a process for monitoring complaint responses is satisfactory remedy.
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Derbyshire County Council (24 023 504)
Statement Upheld Special educational needs 13-Apr-2026
Summary: The Council was at fault for the delay in producing an Education, Health and Care (EHC) Plan for Mrs X’s child, Z. The Council also failed to consider its responsibilities to provide education for Z when it became aware they were not at school, this is fault. The Council has agreed to apologise and make a payment to recognise the distress, frustration and missed provision the faults caused.
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Barnsley Metropolitan Borough Council (25 002 153)
Statement Closed after initial enquiries Child protection 13-Apr-2026
Summary: We will not investigate Mr X’s complaint that the Council shared incorrect information to the family court. This is mostly because we cannot investigate what happened in court. We also cannot achieve anything more for Mr X and his concerns about the handling of his personal data are better addressed with the Information Commissioner’s Office.
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London Borough of Ealing (25 012 834)
Statement Closed after initial enquiries Allocations 13-Apr-2026
Summary: We will not investigate Ms X’s complaint about a delay in carrying out the review of a housing register decision. The Council has apologised for the delay and further investigation would not lead to a different outcome.
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North West Leicestershire District Council (25 013 257)
Statement Closed after initial enquiries Other 13-Apr-2026
Summary: We will not investigate this complaint about how the Council dealt with a report of a breach of planning control. This is because the complaint is late and there is not enough evidence of fault to justify investigating.
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Broxbourne Borough Council (25 013 430)
Statement Closed after initial enquiries Homelessness 13-Apr-2026
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to issue a main housing duty to him. Mr X is currently engaged in an appeals process for which court proceedings have been issued. We cannot investigate a complaint when someone has gone to court about the same matter.
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Tandridge District Council (25 013 755)
Statement Closed after initial enquiries Homelessness 13-Apr-2026
Summary: We will not investigate Ms X’s complaint about the suitability of temporary accommodation provided by the Council. This is because there is insufficient evidence of fault in the Council’s decision making to justify an investigation.
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London Borough of Brent (25 017 148)
Statement Closed after initial enquiries Special educational needs 13-Apr-2026
Summary: We will not investigate X’s complaint about delays in paying for educational expenses. We are unlikely to achieve more than the Council has already offered as a remedy to this complaint. And the outstanding injustice is not significant enough to warrant an investigation.
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Leicester City Council (25 017 237)
Statement Closed after initial enquiries Other 13-Apr-2026
Summary: We will not investigate this complaint about the Council storing waste for composting in a park depot. There is insufficient evidence of fault which would warrant an investigation.
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Leeds City Council (25 017 423)
Statement Closed after initial enquiries Friends and family carers 13-Apr-2026
Summary: We will not investigate this complaint about the Council failing to correct incorrect data it holds about Miss X as part of an assessment by Children’s Services. The Information Commissioner’s Office is better placed to consider a complaint about data handling, and we could not achieve more for Miss X than the Council has already done, so the matter does not warrant us investigating.