Decision search
Your search has 54124 results
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London Borough of Lambeth (25 011 399)
Statement Upheld Looked after children 24-Sep-2025
Summary: We have upheld Miss X’s complaint because the Council delayed considering her complaint at stage three of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
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Cannock Chase District Council (24 017 632)
Statement Upheld Enforcement 24-Sep-2025
Summary: Mr X complained about the Council’s decision not to take enforcement action against development near his home that he described as an eyesore. We found the Council at fault for imposing an unenforceable condition on the development planning permission. The Council also lacked transparency in communicating with Mr X about its later planning enforcement investigation. To address the distress Mr X was caused by the Council’s faults, it agreed to apologise and make a symbolic payment.
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East Riding of Yorkshire Council (24 017 796)
Statement Closed after initial enquiries Other 24-Sep-2025
Summary: We cannot investigate this complaint about the Parish Council’s actions. This is because the law says complaints about Parish Councils are outside our jurisdiction.
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Devon County Council (24 018 390)
Statement Upheld Special educational needs 24-Sep-2025
Summary: Miss X complained the Council delayed issuing her adult daughter, Miss Y’s Education, Health and Care (EHC) Plan by a year following an order to do so by the SEND tribunal. The Council delayed issuing Miss Y’s EHC Plan by a year which meant she lost the opportunity to receive an education and the specialist provision in the EHC Plan during that period. The Council agreed to apologise and make payments to acknowledge the loss of education and the distress and uncertainty caused.
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West Sussex County Council (24 018 933)
Statement Upheld Special educational needs 24-Sep-2025
Summary: Mrs X complained the Council did not provide alternative education after her child stopped attending school, only considered making amendments to her child’s Education, Health and Care Plan after giving her a decision not to amend the Plan and did not respond to some of her communication. There was some fault with how the Council considered whether to provide alternative education to Mrs X’s child, however this did not cause injustice. The Council was not at fault for discussing changes to the Plan after it decided not to amend it. The Council was at fault for not responding to Mrs X’s communication. To remedy the injustice caused the Council agreed to apologise to Mrs X, make a payment to her for the anxiety she suffered by poor communication and carry out a service improvement.
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Royal Borough of Greenwich (24 019 054)
Statement Closed after initial enquiries Private housing 24-Sep-2025
Summary: We will not investigate this complaint about the Council refusing to allow him to evict a tenant from his property. This is because the complaint is late and there are no good reasons to exercise discretion to investigate these matters.
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Hertfordshire County Council (24 019 080)
Statement Upheld Special educational needs 24-Sep-2025
Summary: Mrs X complained about delays in reassessing Y’s Education, Health and Care needs and the Council’s failure to arrange alternative provision while Y was out of school. The Council was at fault for delays in reassessing Y’s needs and for failing to maintain oversight of the provision in place for him, causing uncertainty and frustration. The Council has agreed to apologise and make a payment to reflect the injustice.
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Isle of Wight Council (24 019 151)
Statement Upheld Private housing 24-Sep-2025
Summary: Mr B complained the Council delayed in taking action despite recognising category one hazards at his accommodation. We find the Council at fault for a delay in taking enforcement action when category one hazards were identified. This caused Mr B distress, frustration and uncertainty. The Council has agreed to apologise, make a symbolic payment to Mr B and complete service improvements to remedy the injustice caused by the faults identified.
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Watford Borough Council (24 019 235)
Statement Upheld Private housing 24-Sep-2025
Summary: Mrs C complained the Council acted in breach of the Homeless Code of Guidance for Local Authorities when she had served notice on her tenants. She said she experienced distress and had financial losses as a result. We found fault by the Council for causing unnecessary delays in the homelessness process for Mrs C’s tenants, and its failure to include Mrs C in the process. The Council will apologise, make payment to acknowledge the distress and uncertainty it caused her, and complete service improvement recommendations.
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London Borough of Waltham Forest (23 020 213)
Statement Upheld Allocations 24-Sep-2025
Summary: Miss W complains about the Council’s handling of her need for rehousing following alleged acts of anti-social behaviour against her. She says the Council delayed in finding her alternative housing and, once it did make her an offer, that this was unsuitable for her household’s needs. We found the Council delayed in deciding whether to offer Miss W alternative accommodation. It also failed to appropriately consider and decide the matter of suitability, as well as her request for an internal review. The Council’s fault ultimately delayed Miss W being rehoused in suitable accommodation and meant her concerns about the property offered were never considered. The Council has agreed to our recommendations to remedy the significant injustice caused.