Decision search
Your search has 54124 results
-
London Borough of Barnet (25 008 917)
Statement Upheld Special educational needs 25-Sep-2025
Summary: Ms X complained the Council failed, for the second time, to put in place the provision for speech and language therapy in her son’s EHC Plan. The Council accepts it failed to ensure the number of sessions in the EHC Plan were provided. That meant Ms X’s son missed out on speech and language therapy provision. An apology, payment to Ms X, arrangements for additional speech and language therapy sessions, training for officers and introduction of a process to monitor issues with provision is satisfactory remedy.
-
Leeds City Council (25 009 351)
Statement Closed after initial enquiries Council house sales and leaseholders 25-Sep-2025
Summary: We will not investigate this complaint about the Council not telling her about changes to ‘right to buy’ discounts. It is reasonable to expect Ms X to take the Council to court.
-
London Borough of Croydon (25 009 893)
Statement Closed after initial enquiries Other 25-Sep-2025
Summary: We will not investigate this complaint about the Council issuing a fixed penalty notice for school non-attendance. This is because Ms X paid the penalty charge, so it is not appropriate for us to investigate it. The Council apologised for sending a further letter in error. It is unlikely further investigation would achieve anything more for Ms X on that point.
-
London Borough of Barnet (25 010 997)
Statement Closed after initial enquiries Other 25-Sep-2025
Summary: We cannot investigate Mr X’s complaint about a report the Council produced. This is because the report formed part of court proceedings.
-
Basildon Borough Council (25 004 695)
Statement Closed after initial enquiries Antisocial behaviour 25-Sep-2025
Summary: We will not investigate this complaint about anti-social behaviour from a tenant of the Council. This is because we are unlikely to add to the investigation carried out by the Council or achieve the outcome requested.
-
East Sussex County Council (25 005 102)
Statement Closed after initial enquiries Special educational needs 25-Sep-2025
Summary: We will not investigate Mrs X’s complaint about what information the Council decided to include in her child’s Education, Health and Care Plan. This is because Mrs X has the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would be reasonable for her to do so.
-
London Borough of Lambeth (25 005 104)
Statement Closed after initial enquiries Homelessness 25-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about disrepair and damage to property during Mr X’s occupation of interim accommodation in 2020-21. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
-
London Borough of Lambeth (25 005 149)
Statement Closed after initial enquiries Allocations 25-Sep-2025
Summary: We will not investigate Ms X’s complaint that changes to the Council’s Housing Allocations Scheme in 2024 have unfairly affected her registration date. There is insufficient evidence of fault to warrant an investigation.
-
Leicester City Council (25 005 194)
Statement Closed after initial enquiries School transport 25-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to reject Mr X’s application and appeal for school transport for his child. This is because there is not enough evidence of fault by the Council to justify our involvement.
-
Leeds City Council (25 005 310)
Statement Closed after initial enquiries Residential care 25-Sep-2025
Summary: We will not investigate this complaint about adult social care in a care home. There is not a significant injustice to the person who complained to justify our involvement.