Decision search
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South Tyneside Metropolitan Borough Council (25 019 380)
Statement Closed after initial enquiries Leisure and culture 15-Jan-2026
Summary: We will not investigate this complaint about the Council’s failure to make accommodations for Mr X’s disability at a local event. This is because the events complained about took place more than 12 months ago; there is no good reason to exercise discretion to investigate.
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London Borough of Enfield (25 022 344)
Statement Closed after initial enquiries Other 15-Jan-2026
Summary: We will not investigate Miss B’s complaint about the Council not responding to her formal complaint about a housing matter. This is because an investigation solely into the Council’s handling of this complaint would not be a good use of our limited resources.
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Waverley Borough Council (25 023 261)
Statement Closed after initial enquiries Council tax 15-Jan-2026
Summary: We will not investigate this complaint about council tax banding. This is because we cannot investigate the actions of the Valuation Office Agency. The Council is not at fault for using the band provided by the Valuation Office Agency.
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East Sussex County Council (25 023 329)
Statement Closed after initial enquiries Highway repair and maintenance 15-Jan-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged by a large pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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London Borough of Hackney (25 010 678)
Statement Closed after initial enquiries Homelessness 15-Jan-2026
Summary: We will not investigate this complaint about unsuitable temporary accommodation. This is because there is no worthwhile outcome achievable by our investigation, and Miss X is using her right of review.
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Leicester City Council (25 000 245)
Statement Not upheld Assessment and care plan 15-Jan-2026
Summary: The Council was not at fault for the delays in finalising Mr X’s needs assessment
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London Borough of Ealing (24 011 048)
Statement Upheld Planning applications 15-Jan-2026
Summary: Mr B complained about the Council’s handling of a planning application for flood prevention works at a nearby park. We find that the Council failed to properly consider what would happen to excavated soil when making or determining the application, which led to the Council wrongly treating it as minor development. The Council also included incorrect information in the officer’s report on the proposal and delayed responding to Mr B’s complaints. These failings have led to unauthorised works, disruption to park users and avoidable frustration and uncertainty for Mr B regarding the fairness and impartiality of the decision-making process. The Council has agreed to apologise to Mr B and make service improvements.
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London Borough of Ealing (25 008 414)
Statement Upheld School transport 15-Jan-2026
Summary: We upheld Mr X’s complaint about the Council’s decision to refuse a Blue Badge application. The Council agreed to resolve the complaint by reconsidering the appeal evidence Mr X submitted and by making a service improvement.
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London Borough of Bromley (24 015 728)
Statement Not upheld Child protection 14-Jan-2026
Summary: Miss X, who is disabled, complained the Council failed to put in place reasonable adjustments to enable her to fully engage in a child protection investigation. Miss X also complained the Council failed to carry out the investigation in line with the relevant law and guidance. I ended this investigation as Miss X has exercised her right to take some of the matters to court. There is not enough evidence of fault and other agencies are better placed to investigate the remaining parts of the complaint.
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Peterborough City Council (24 016 330)
Statement Upheld Domiciliary care 14-Jan-2026
Summary: Mrs X complained the Council failed to act to resolve issues with a care package and wrongly allowed the care provider to ask Miss Y to attend some visits. The Council delayed arranging a review when issues with the care package became clear and the care provider contacted Miss Y without Mrs X’s permission. That caused Mrs X and Miss Y distress. An apology and guidance to officers is satisfactory remedy.