Decision search
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London Borough of Hammersmith & Fulham (24 015 444)
Statement Upheld Homelessness 15-May-2025
Summary: Mr X complained about the Council’s actions when he approached it as homeless in February 2024. We find fault in the Council’s poor communication, failure to complete a personalised housing plan, failure to decide if it owed him the main housing duty, and delay handling his complaint. This caused Mr X distress and uncertainty. The Council has already offered an apology and payment which is appropriate for the injustice caused.
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North Yorkshire Council (24 015 573)
Statement Closed after initial enquiries Other 15-May-2025
Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her children. The law prevents us from investigating anything that is or has been the subject of court proceedings.
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Statement Not upheld Residential care 15-May-2025
Summary: Mrs X complained the care home told her that her late mother Mrs Y could not leave until she was authorised to do so by the Council. There is no evidence the care home prevented Mrs Y from leaving. It delayed billing Mrs X for Mrs Y’s care but this delay was not due to fault by the care home.
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Lincolnshire County Council (24 017 667)
Statement Closed after initial enquiries Other 15-May-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s Child and Family Assessment report because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
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London Borough of Southwark (24 018 692)
Statement Upheld Special educational needs 15-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s delay in issuing an Education, Health and Care Plan for her son. This is because the Council has apologised and offered a symbolic payment of £550, which is significant for the injustice caused. We cannot investigate Mrs X’s concerns about the way the Council reached its decision not to assess her son initially, as she has used her right of appeal, and if Mrs X disagrees with the contents of the final Education, Health and Care Plan issued it would be reasonable for her to appeal.
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London Borough of Lambeth (24 021 369)
Statement Closed after initial enquiries Homelessness 15-May-2025
Summary: We will not investigate this complaint about the Council’s decision to reject an out of time homelessness review request. There is insufficient evidence of fault which would warrant an investigation.
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Tandridge District Council (24 021 609)
Statement Closed after initial enquiries Allocations 15-May-2025
Summary: We will not investigate Miss X’s complaint about the suitability of accommodation provided by the Council because it was reasonable for Miss X to use her right of appeal. We also will not investigate Miss X’s complaint about the housing officer’s behaviour because it is unlikely that further investigation would lead to a different outcome.
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Bristol City Council (24 021 636)
Statement Closed after initial enquiries Antisocial behaviour 15-May-2025
Summary: We cannot investigate this complaint about the Council’s response to a complaint about anti-social behaviour. We have no remit to consider the Council’s action in connection with its management of its social housing.
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City of Bradford Metropolitan District Council (24 021 768)
Statement Closed after initial enquiries Allocations 15-May-2025
Summary: We will not investigate this complaint about the Council’s failure to advise Mr X that the housing association accommodation he accepted under its homeless duty may be difficult to mortgage if he chose to buy it in future. There is insufficient evidence of fault which would warrant an investigation.
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Sheffield City Council (24 021 877)
Statement Closed after initial enquiries Alternative provision 15-May-2025
Summary: We will not investigate this complaint about alternative educational provision. There is not enough evidence of fault in the way the Council reached its decision that part-time education was sufficient for the child to warrant investigation by us.