Decision search
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Oldham Metropolitan Borough Council (24 007 061)
Statement Closed after initial enquiries Disabled facilities grants 02-Oct-2024
Summary: We will not investigate Miss X’s complaint that she has received no support from the community occupational therapy team and that the Council has prevented her from moving to a more suitable property.
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London Borough of Sutton (24 007 079)
Statement Closed after initial enquiries Homelessness 02-Oct-2024
Summary: We will not investigate this complaint about the Council providing temporary accommodation which was allegedly unsuitable. This is because the evidence suggests the Council had no notice of any issues from the complainant at the time and therefore could not reasonably investigate. There is insufficient evidence the accommodation was unsuitable.
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Cheshire West & Chester Council (23 017 696)
Statement Not upheld Homelessness 01-Oct-2024
Summary: Mr X complained the Council failed to store his possessions when he was evicted and made homeless. There is evidence the Council offered to provide appropriate storage for Mr X’s possessions and it funded transportation of numerous items to storage facilities Mr X chose to arrange. We did not find the Council was at fault.
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Sunderland City Council (23 019 185)
Statement Closed after initial enquiries Child protection 01-Oct-2024
Summary: We will not investigate this complaint about the Council’s decisions relating to foster children that were placed with Mrs X. This is because there are ongoing court proceedings that are closely linked to the matters Mrs X is complaining about.
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Abbeyfield Society (The) (23 019 390)
Statement Upheld Residential care 01-Oct-2024
Summary: Mrs X complained on behalf of her late sister about care provided to her at a residential care home. Mrs X complained care staff did not correctly administer her sister’s inhalers and delayed seeking medical assistance. Mrs X says she feels this may have contributed to the deterioration in her sister’s health. We found fault by the Care Provider. The Care Provider has agreed to apologise to Mrs X, provide a financial remedy, and make service improvements to prevent a reoccurrence of the fault identified.
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Southampton City Council (23 014 074)
Statement Not upheld Disabled children 01-Oct-2024
Summary: Ms M complains a social worker misrepresented her son’s needs in a social care assessment. There is no fault in the Council’s assessment. The Ombudsman cannot question decisions taken without fault.
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West Sussex County Council (23 019 435)
Statement Upheld Transport 01-Oct-2024
Summary: Mrs X complained about the Council’s decision to remove transport funding from Mr X’s care package and about its complaints handling. We found fault in the Council’s decision making and complaint handling which caused Mrs X and her family distress and frustration. To put matters right, the Council agreed to apologise to Mrs X and make a symbolic payment of £500. And, after Mrs X has taken welfare benefits advice, the Council agreed to carry out a financial assessment to further consider what contribution Mr X should make towards the cost of his care package.
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Statement Upheld Special educational needs 01-Oct-2024
Summary: We have completed our investigation. The Council was at fault. It delayed deciding Y’s special educational needs support and failed to communicate properly with Miss X. This caused Miss X undue confusion and distress. This distress continues as the delay is ongoing. The Council should apologise to Miss X, make a payment to her to recognise the delay and distress caused and reach a decision to ensure appeal rights are engaged.
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Birmingham City Council (23 020 713)
Statement Upheld Homelessness 01-Oct-2024
Summary: Miss X complains about the Council’s handling of her homelessness application and stay in Bed and Breakfast accommodation causing distress. We found fault because the Council delayed dealing with Miss X’s homelessness application and she stayed in Bed and Breakfast accommodation for longer than the statutory guidance recommends. The Council has accepted it was at fault. It has already apologised and offered a suitable payment in recognition of the distress caused. So, we have completed our investigation.
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Buckinghamshire Council (23 020 944)
Statement Upheld Special educational needs 01-Oct-2024
Summary: Ms X complained the Council delayed in completing Occupational Therapist and Speech and Language Therapist assessments of her child as part of an Education, Health and Care Plan assessment. Ms X also complained the Council failed to provide suitable education for her child since July 2023. We found fault with the Council for failing to provide suitable education for Ms X’s child from 21 September 2023 to 4 February 2024. We did not find fault with the Council delaying in completing Occupational Therapist or Speech and Language Therapist assessments. The Council agreed to apologise to Ms X and pay her £1,800, in addition to the £900 reimbursement already paid, for her child’s missed educational provision.