Decision search
Your search has 50691 results
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West Sussex County Council (24 002 735)
Statement Upheld Assessment and care plan 02-Oct-2024
Summary: We will not investigate this complaint about an alleged failure by the Council to properly assess or meet the complainant’s adult social care needs. The Council has properly considered the complainants’ needs in accordance with the principals of the Care Act 2014 and its related statutory guidance. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Tower Hamlets (24 006 192)
Statement Closed after initial enquiries Direct payments 02-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council failing to provide appropriate care provision to him and for refusing his request for direct payments to allow him to employ his brother as his personal assistant. This is because some complaint matters are late and there are no good reasons to exercise discretion to consider the late complaint. In addition, there is insufficient evidence of fault.
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Birmingham City Council (24 006 254)
Statement Closed after initial enquiries Assessment and care plan 02-Oct-2024
Summary: We will not investigate this complaint about where Ms C’s adult social care needs should be met. The Court of Protection is better placed to decide such a dispute. It is stressful that Ms C may have to move, but there is not enough evidence of fault in the Council’s actions to justify an investigation.
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London Borough of Southwark (24 006 310)
Statement Closed after initial enquiries School transport 02-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to remove a transport assistant from her child’s home to school transport. There is insufficient evidence of fault in the Council’s decision-making to warrant an investigation by the Ombudsman.
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Luton Borough Council (24 006 404)
Statement Closed after initial enquiries Child protection 02-Oct-2024
Summary: We will not investigate this complaint about how the Council dealt with child safeguarding concerns. There is not enough evidence of fault to justify our involvement.
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Surrey County Council (24 006 455)
Statement Closed after initial enquiries Special educational needs 02-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her child’s special educational needs. She says the Council failed to support her child, missed legal deadlines, and completed a poor reassessment. This is because it is out of the Ombudsman’s jurisdiction as she has used her right of appeal. Even if we had jurisdiction to investigate, we would not investigate as it would not lead to any further outcomes.
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Devon County Council (24 005 425)
Statement Upheld Special educational needs 02-Oct-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has provided an appropriate remedy for the injustice caused by the delay.
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Leeds City Council (24 006 805)
Statement Closed after initial enquiries Drainage 02-Oct-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s investigation of nuisance caused drainage from a neighbouring property. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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Cardinal Heenan Catholic High School, Liverpool (24 007 059)
Statement Closed after initial enquiries School admissions 02-Oct-2024
Summary: We will not investigate Mrs X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault.
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City of Doncaster Council (24 006 978)
Statement Upheld Special educational needs 02-Oct-2024
Summary: We have upheld this complaint because the Council delayed issuing an Education Health and Care Plan for a child. The Council has agreed to resolve the complaint by making a suitable payment to the complainant to remedy the injustice its delays caused.