Decision search
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Breckland District Council (24 009 775)
Statement Closed after initial enquiries Planning applications 02-Oct-2024
Summary: We will not investigate this complaint about how the Council dealt with planning applications. This is because it is not yet possible to determine if the complainant has suffered significant injustice as a result of the alleged fault.
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Lancashire County Council (24 010 028)
Statement Upheld Special educational needs 02-Oct-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Peterborough City Council (24 010 238)
Statement Closed after initial enquiries Other 02-Oct-2024
Summary: We will not investigate this complaint about the Council disclosing the complainant’s personal information. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate as the matter is best dealt with by the Information Commissioner’s Office.
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Suffolk County Council (24 007 521)
Statement Upheld Special educational needs 02-Oct-2024
Summary: Mrs B complained that the Council had delayed, and continues to delay, in completing an Education, Health and Care (EHC) needs assessment for her son C and issuing an amended EHC Plan. The Council has apologised of the delay and offered a payment of £300 to Mrs B. We found fault. The Council has agreed to increase the payment to £500 and issue the final EHC Plan without further delay.
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Royal Borough of Greenwich (24 007 593)
Statement Closed after initial enquiries Other 02-Oct-2024
Summary: We will not investigate this complaint about the Council’s actions when Mr X reported his neighbours’ behaviour. We have no legal power to investigate the Council’s actions as a registered social housing provider. We will not investigate the actions of the Environmental Health team as there is insufficient evidence of fault.
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Eastbourne Borough Council (24 007 636)
Statement Closed after initial enquiries Other 02-Oct-2024
Summary: We will not investigate this complaint about how the Council handled Mr X’s personal information. The Information Commissioner’s Office is best placed to consider the matter.
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London Borough of Brent (24 007 642)
Statement Closed after initial enquiries Other 02-Oct-2024
Summary: We will not investigate Ms X’s complaint that the Council wrongly closed a file regarding her ex-partner. There is not enough evidence of fault in the Council’s actions to warrant our further involvement.
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North East Lincolnshire Council (24 007 722)
Statement Closed after initial enquiries Planning applications 02-Oct-2024
Summary: We will not investigate this complaint about the way the Council decided to approve a planning application. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault in the Council’s actions to justify an investigation.
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Warwickshire County Council (24 007 835)
Statement Closed after initial enquiries Other 02-Oct-2024
Summary: We will not investigate Mrs X’s complaint about a data breach by the Council. This is because complaints about data matters such as this are best considered by the Information Commissioner’s Office.
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Norfolk County Council (24 008 571)
Statement Closed after initial enquiries Transport 02-Oct-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge because there is insufficient evidence of fault by the Council.