Decision search
Your search has 50055 results
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Nottinghamshire County Council (24 006 215)
Statement Closed after initial enquiries Child protection 06-Dec-2024
Summary: We have not investigated Miss X’s complaint about the Council placing her daughter at risk of harm. The complaint is late.
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Devon County Council (24 008 518)
Statement Upheld Transport 06-Dec-2024
Summary: Ms X complains about the way the Council dealt with her application for a blue badge. We find the Council failed to follow government guidance when considering the distance Ms X walked during her first assessment. The Council also failed to follow the guidance on assessing blue badge applicants who have hidden disabilities. The Council will apologise and reconsider Ms X’s application having regard to the relevant parts of the government guidance.
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Cheshire East Council (24 011 395)
Statement Closed after initial enquiries Child protection 06-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to investigate a safeguarding concern including a social worker’s conduct. This is because there is not enough evidence of fault by the Council and an investigation by us would not lead to a different outcome.
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London Borough of Southwark (24 011 465)
Statement Upheld Allocations 06-Dec-2024
Summary: Mr X complained the Council wrongly awarded his priority banding on its housing register. We have decided not to investigate this complaint because it has been upheld by the Council and it has agreed to apologise, which was appropriate to remedy the injustice caused.
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North Northamptonshire Council (24 011 472)
Statement Closed after initial enquiries Allocations 06-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council’s delay in moving her to a suitable property because there is not enough evidence of fault in the way the Council made its decision.
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Reading Borough Council (24 011 487)
Statement Closed after initial enquiries Council tax 06-Dec-2024
Summary: We will not investigate this complaint about council tax. Mr X could reasonably go, or have gone, to the Valuation Tribunal on some points. We cannot investigate court action the Council took. Some points are late without good reason to investigate them now. There is not enough evidence of fault on other points. Mr X could reasonably take court action on some points. We cannot achieve the decisions on council tax liability or the compensation Mr X wants.
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Harborough District Council (24 011 588)
Statement Closed after initial enquiries Allocations 06-Dec-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Buckinghamshire Council (24 011 638)
Statement Closed after initial enquiries Other 06-Dec-2024
Summary: We will not investigate this late complaint about the Council’s handling of concerns about Mr X’s children. This is because the actions of the Council relate to the conduct of court proceedings about Mr X’s access to his children. They either were or could reasonably have been raised in court.
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London Borough of Waltham Forest (23 005 996)
Statement Upheld Special educational needs 06-Dec-2024
Summary: Ms X complained the Council named a mainstream school on her son, Y’s, Education, Health and Care Plan and ignored her request for a special school. Ms X also complained the Council’s communication with her was very poor and it delayed responding to her complaint. We found the Council delayed consulting a special school for three months and responding to Ms X’s complaint. The Council will apologise to Ms X and pay her a symbolic amount of £300 to recognise the frustration this caused her.
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London Borough of Bexley (23 017 237)
Statement Upheld Private housing 05-Dec-2024
Summary: Mr X complained about the way the Council dealt with his tenant’s homelessness application following the service of a section 21 notice. We have not found fault by the Council in the way it considered the Homelessness Code of Guidance. We have found fault by the Council, causing injustice, in its communication failures and poor complaint handling. The Council has agreed to remedy this injustice by apologising to Mr X, making a payment to reflect the upset caused, and service improvements.