Decision search
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London Borough of Harrow (24 011 241)
Statement Closed after initial enquiries Housing benefit and council tax benefit 05-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his mother’s benefits payments when she fell ill. There is not enough evidence of fault to justify investigating.
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Kirklees Metropolitan Borough Council (24 011 261)
Statement Closed after initial enquiries Traffic management 05-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to implement traffic calming measures. There is no significant injustice.
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Surrey County Council (24 005 320)
Statement Upheld Special educational needs 05-Dec-2024
Summary: Miss X complained about delays during the annual review of her child’s Education, Health and Care Plan and the Council failing to ensure occupational therapy provision was provided. Miss X said the delay meant her child missed provision and support in school leading to a deterioration in his mental health and no longer being able to attend mainstream school. We found fault by the Council but consider the action it had already offered of an apology and symbolic payment provided a suitable remedy.
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West Northamptonshire Council (24 006 290)
Statement Upheld Special educational needs 05-Dec-2024
Summary: Mrs X complained about the Council’s handling of the Education, Health and Care Plan process for Mrs B’s son following an annual review. The Council accepted it was at fault for causing delays in the process and how it communicated with Mrs B. The Council will make an apology, financial payment and service improvements to remedy the injustice its faults caused.
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Birmingham City Council (24 006 493)
Statement Upheld Council tax 05-Dec-2024
Summary: Mr X complained the Council instructed enforcement agents who wrongly linked him to a debt he did not owe and sent an agent to his home to demand payment. We found the enforcement agency’s actions in linking Mr X to the debt and in requiring payment from him are fault. This faut has caused Mr X an injustice.
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Stockport Metropolitan Borough Council (24 007 183)
Statement Upheld School admissions 05-Dec-2024
Summary: Ms X complains that the Council wrongly refused her application for a place at a school for her child and the Independent Appeal Panel did not properly consider her appeal. The appeal panel was at fault as it did not properly consider Ms X’s appeal which caused uncertainty to her. The Council has agreed to remedy this injustice by apologising to Ms X.
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Statement Closed after initial enquiries Assessment and care plan 05-Dec-2024
Summary: We will not investigate this complaint about how to meet adult social care needs. There is not enough evidence of fault in the process the Council followed to decide Ms C’s capacity to decide about her care and to assess how best to meet her needs. The Ombudsman could not achieve the outcome the complainant wants, which is to say Ms C needs 24-hour care. The Court of Protection would be best placed to decide a dispute about capacity and an appropriate care plan.
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Warwickshire County Council (24 008 273)
Statement Closed after initial enquiries Highway repair and maintenance 05-Dec-2024
Summary: We will not investigate this complaint about highway maintenance because the courts and insurers are better placed to consider this complaint.
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Shropshire Council (24 011 421)
Statement Closed after initial enquiries Child protection 05-Dec-2024
Summary: We will not investigate this complaint about the Council substantiating a child protection concern about Mr X. The Local Authority Designated Officer for child safeguarding reached a decision they were entitled to reach based on the evidence before them. Investigation by us would be unlikely to find fault.
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Bournemouth, Christchurch and Poole Council (24 011 440)
Statement Closed after initial enquiries Homelessness 05-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness duty. This is because there were appeal rights the complainant could have used.