Decision search
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Leeds City Council (24 002 491)
Statement Upheld Alternative provision 06-Dec-2024
Summary: Miss X complained the Council failed to put alternative provision in place when her child, W, stopped attending school. The Council was at fault for poor record keeping, failing to arrange provision when W’s school refused to and for delay in carrying out an Education, Health and Care Plan assessment for W. This caused Miss X avoidable uncertainty, frustration and distress for which the Council will apologise and pay her a symbolic financial amount.
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London Borough of Hackney (24 003 544)
Statement Upheld Homelessness 06-Dec-2024
Summary: Miss X complained the Council failed to provide appropriate support and assistance to deal with her homelessness. The Council was at fault when it failed to properly consider information Miss X provided about her relationship with her family, for not notifying Miss X it had decided she was not in priority need and for not ensuring she received its decision letters. There was no fault in the way it reached its decision Miss X’s altercation with a relative was not domestic abuse. The Council has agreed to apologise and make a payment to Miss X to acknowledge her frustration and loss of appeal rights. It has also agreed to issue a reminder to officers to prevent a repeat of the faults.
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Wiltshire Council (23 015 447)
Statement Not upheld Homelessness 06-Dec-2024
Summary: Mr X complained the Council failed to provide him with appropriate support with his homelessness and to complete a Care Act assessment. He also complained the Council did not properly consider his complaint about these matters. We did not find the Council at fault.
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Brighton & Hove City Council (24 010 311)
Statement Closed after initial enquiries Allocations 06-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision that she cannot join its housing register and how it handled a request for a review of its decision. There is insufficient evidence of fault in how the Council made its decision to warrant an investigation. Additionally, there is not enough evidence any delays by the Council in completing a review caused a significant injustice to Miss X.
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London Borough of Tower Hamlets (24 010 879)
Statement Closed after initial enquiries Transport 06-Dec-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of fault by the Council.
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Knowsley Metropolitan Borough Council (24 011 070)
Statement Closed after initial enquiries Homelessness 06-Dec-2024
Summary: We will not investigate this complaint about the Council’s consideration of a homeless application. It was reasonable for Miss X to challenge the Council’s decision by way of a statutory review and court appeal.
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Bournemouth, Christchurch and Poole Council (24 011 090)
Statement Closed after initial enquiries Special educational needs 06-Dec-2024
Summary: We will not investigate this complaint that the Council failed to take action to make appropriate provision for the complainant’s son. The complaint is late and there are insufficient grounds for us to exercise our discretion to investigate it now.
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London Borough of Harrow (24 011 238)
Statement Closed after initial enquiries Transport 06-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse him a Blue Badge. There is insufficient evidence of fault to warrant an investigation.
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Herefordshire Council (24 011 304)
Statement Closed after initial enquiries Building control 06-Dec-2024
Summary: We will not investigate this complaint about the way the Council considered a report of a wrongly installed wood burning stove. There is not enough evidence of fault by the Council sufficient to warrant an investigation
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Canterbury City Council (24 005 950)
Statement Closed after initial enquiries Enforcement 06-Dec-2024
Summary: We will not investigate this complaint about the Council’s actions on unauthorised development of a site near his home. We consider there is not enough evidence of fault in the Council’s actions. Also there is an open enforcement case for the site and further investigation is unlikely to lead to a different outcome.