Decision search
Your search has 50055 results
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London Borough of Waltham Forest (24 013 677)
Statement Closed after initial enquiries Parking and other penalties 06-Dec-2024
Summary: We will not investigate this complaint that Ms X’s vehicle was towed away without proper notice as it is reasonable to expect the complainant to appeal to London Tribunals.
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Birmingham City Council (24 015 176)
Statement Closed after initial enquiries Leisure and culture 06-Dec-2024
Summary: We will not investigate this complaint about the Council’s response to highway maintenance. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no significant injustice.
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Devon County Council (24 014 054)
Statement Closed after initial enquiries Highway repair and maintenance 06-Dec-2024
Summary: We will not investigate Mrs B’s complaint that the Council is failing to maintain the road which serves her property. This is because it is reasonable for Mrs B to apply to court for an order requiring the Council to repair the road.
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Oxfordshire County Council (24 014 169)
Statement Closed after initial enquiries Child protection 06-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council’s actions in its child protection involvement with her family. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst the matter is subject to ongoing court proceedings.
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London Borough of Richmond upon Thames (24 014 781)
Statement Closed after initial enquiries Leisure and culture 06-Dec-2024
Summary: We will not investigate this complaint about how the Council interacted with Mr X at a library. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has already apologised and responded to Mr X and we are satisfied with the actions it has taken to resolve his complaint.
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Bath and North East Somerset Council (23 019 676)
Statement Upheld Alternative provision 06-Dec-2024
Summary: The complainant complains her son missed out on education for 14 months due to fault by the Council. Our decision is there were two periods where the Council could have done more to ensure the school was providing more education and also the contents of the child’s Education, Health and Care Plan. The Council has agreed to our recommendations.
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Basildon Borough Council (24 000 799)
Statement Not upheld Homelessness 06-Dec-2024
Summary: Ms X complained the Council housed her in unsuitable bed and breakfast accommodation and delayed fixing her problems with bidding on the housing register. Whether the interim accommodation provided was self-contained or a bed and breakfast is a matter of law better considered by the courts and we have not investigated it here. There was no fault in the Council’s actions regarding the issues with the housing register.
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Statement Upheld Disabled children 06-Dec-2024
Summary: Mrs X complained of the Council’s handling of her Disabled Facilities Grant (DFG) application after it delayed commissioning a contractor to carry out adaptations to her house for her disabled son (Y). The Council is at fault because it took 16 months after receiving Mrs X’s DFG application to contact contractors and progress the adaptations. The Council agreed to make a payment to recognise the distress, frustration and uncertainty this has caused. However, the subsequent delay in completing the adaptations was outside the control of the Council.
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Norfolk County Council (24 000 966)
Statement Not upheld Other 06-Dec-2024
Summary: The Council was not at fault for how its hardship service handled Miss X’s request for financial support. Neither its correspondence with her nor its referral to its children’s social care service were so obviously unreasonable that they amounted to maladministration.
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Surrey County Council (24 001 830)
Statement Upheld Special educational needs 06-Dec-2024
Summary: Mrs X complained the Council failed to provide her son Y with a suitable full-time education. We found fault by the Council which meant Y missed some education provision. It also caused Mrs X distress and frustration. The Council has agreed to apologise and make a payment in recognition of the injustice caused to Y and Mrs X.