Decision search
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Transport for London (24 013 922)
Statement Closed after initial enquiries Highway repair and maintenance 05-Dec-2024
Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the complaint issues.
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West Sussex County Council (24 015 709)
Statement Closed after initial enquiries Other 05-Dec-2024
Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his vehicle crossover application. This is because there is not enough evidence of fault to justify an investigation.
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Coventry City Council (24 013 943)
Statement Closed after initial enquiries Highway repair and maintenance 05-Dec-2024
Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Miss Y to approach the courts about the issue, who are better placed than us to consider the complaint.
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Transport for London (24 014 004)
Statement Closed after initial enquiries Highway repair and maintenance 05-Dec-2024
Summary: We will not investigate this complaint about delay in the Authority’s insurers dealing with damage caused from tree roots as this causes insufficient injustice to the complainant to justify our further involvement and he has a remedy via court action that he could reasonably use.
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London Borough of Lambeth (24 014 089)
Statement Closed after initial enquiries Looked after children 05-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council’s actions in its child protection involvement with her family. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst the matter is subject to ongoing court proceedings.
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Hampshire Police and Crime Commissioner (24 014 335)
Statement Closed after initial enquiries Other 05-Dec-2024
Summary: We will not investigate Mr X’s complaint the Police Crime Commissioner would not complete an independent review. It is not a good use of public resources to investigate where we cannot make findings on the substantive matter.
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London Borough of Hounslow (24 014 481)
Statement Closed after initial enquiries Leisure and culture 05-Dec-2024
Summary: We will not investigate this complaint about leisure centre membership fees and additional costs. This is because there is not enough evidence of fault or significant enough injustice to warrant investigating.
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Middlesbrough Borough Council (23 020 396)
Statement Upheld Fostering 05-Dec-2024
Summary: Mrs X complained about the way the Council treated her and her husband as foster carers. The Council is at fault for not fully following the standards of care process and delaying its response to Mrs X’s request for a stage two investigation. This caused distress and uncertainty to Mr and Mrs X. The Council has agreed to apologise, make a payment and remind staff of the importance of following the full standards of care process.
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Coventry City Council (23 020 447)
Statement Upheld Private housing 05-Dec-2024
Summary: Mr X complained about the way the Council responded after he reported disrepair in his home which he rents from a private landlord. He also complained about poor complaints handling. The Council was not at fault with how it responded to the report of disrepair in Mr X’s home. The Council was at fault with its delayed response to Mr X’s stage 1 and stage 2 complaints. The Council has already apologised for the stage 1 delay which remedied the injustice caused. The stage 2 delay did not cause Mr X a significant injustice and no recommendation was needed.
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Royal Borough of Kensington & Chelsea (24 000 486)
Statement Upheld Homelessness 05-Dec-2024
Summary: Ms X complained about the way the Council has handled her homelessness application. She said the Council has discharged its duty unlawfully and has failed to confirm whether she is on the Council’s housing register. We find the Council was at fault for the initial delay in assessing Ms X’s application and delay in confirming whether she is on the housing register. This caused significant distress to Ms X. To remedy this injustice caused by fault, we make several recommendations.