Decision search
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West Northamptonshire Council (24 004 728)
Statement Upheld Highway repair and maintenance 02-Jan-2025
Summary: Mr X complained the Council failed to display any signs regarding pre-planned maintenance work that was due to take place. He said because of this he could not complete his planned work which he said impacted his business. The Ombudsman does not find fault by the Council.
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Kent County Council (24 004 875)
Statement Upheld Other 02-Jan-2025
Summary: Mrs B complained that the Council failed to provide adequate support to her and her son (C) when he was experiencing distress, failed to explain why he was not eligible for services from its disabled child team and delayed excessively in arranging personal assistant support through direct payments. We have found fault with the Council’s actions. The Council has agreed to apologise to Mrs B, pay her £1300 and provide evidence of improvements to its procedures for the future.
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Gateshead Metropolitan Borough Council (24 002 763)
Statement Upheld Charging 02-Jan-2025
Summary: Mr X complained the Council wrongly invoiced home care visits for his wife which meant they incurred costs for care his wife did not receive and she suffered distress from not receiving the care she needed. We have found fault but consider the Council’s proposed actions of an apology, cancellation of care fees and a symbolic payment for inconvenience and upset provides a suitable remedy.
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London Borough of Southwark (24 000 264)
Statement Upheld Allocations 02-Jan-2025
Summary: Miss X complained about the Council’s decision that she was not entitled to additional priority on its housing register. We found the Council to be at fault because it could not demonstrate how it made its decision. To remedy the injustice caused by this fault, the Council has agreed to apologise and make a payment to Miss X. It should also review her application and take action to improve its service in future.
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Barnsley Metropolitan Borough Council (24 001 462)
Statement Not upheld Child protection 02-Jan-2025
Summary: We have discontinued our investigation into Miss X’s complaint about how the Council acted to protect her daughter. The Council has already accepted failings in all significant parts of
Miss X’s complaint, and it has offered suitable remedies for her injustice. It is unlikely that further investigation of the same issue would lead to a different outcome for Miss X. -
Derbyshire County Council (24 007 995)
Statement Upheld School transport 02-Jan-2025
Summary: We will not investigate Ms X’s complaint about delay in arranging suitable transport to college for her grandson. This is because the Council has agreed to an appropriate remedy for the injustice caused.
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Dover District Council (24 009 274)
Statement Closed after initial enquiries Enforcement 02-Jan-2025
Summary: We will not investigate this complaint about the Council failing to take enforcement action against breaches of planning conditions at a development site next to the complainant. There is not enough evidence of fault in the way the Council reached its decisions on the enforcement matters, and we cannot achieve the outcome the complainant is seeking.
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Manchester City Council (24 010 181)
Statement Closed after initial enquiries Other 02-Jan-2025
Summary: We will not investigate this complaint about delays in issuing a business rates refund. We are satisfied with the actions the Council has taken to address the matter.
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Dudley Metropolitan Borough Council (24 011 014)
Statement Closed after initial enquiries Residential care 02-Jan-2025
Summary: We will not investigate this complaint about adult social care. The person using the service has died so we can provide no personal remedy for any poor care. The person complaining does not have a significant enough personal injustice to justify our involvement.
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Dudley Metropolitan Borough Council (24 011 310)
Statement Upheld Other 02-Jan-2025
Summary: We find that the Council has accepted it has not considered Mrs X’s complaint under the statutory process for complaints about children’s services. The Council has agreed to resolve the matter by immediately beginning a Stage 2 investigation under that process.