Decision search
Your search has 50054 results
-
Durham County Council (24 002 874)
Statement Not upheld Special educational needs 13-Dec-2024
Summary: Mrs B complained the Council failed to provide her son (X) with a full-time education, provision in his Education, Health, and Care plan, and alternative provision since Autumn 2021. We found part of Mrs B’s complaint was late, and there was no fault in the process the Council followed to reach its views around X’s education. It therefore made decisions it was entitled to make. Mrs B also had appeal rights to the SEND Tribunal available to her throughout, which she should have exercised.
-
Welford Healthcare MC Ltd (24 003 048)
Statement Upheld Charging 13-Dec-2024
Summary: There was fault by the Care provider. The Care provider gave the wrong information to a resident and then did not deduct Funded Nursing Contributions from fees which it said it would. Refunding the amount of the Funded Nursing Contribution’s remedies the injustice.
-
London Borough of Brent (24 003 475)
Statement Upheld Allocations 13-Dec-2024
Summary: Miss X complained about the Council’s handling of her housing application. She said her son, Y, needs his own room. Miss X said the Council refused to increase her banding and she cannot bid for properties in her current banding. There was fault in the way the Council delayed completing the review decision. This frustrated Miss X and caused her uncertainty. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.
-
Statement Upheld Special educational needs 13-Dec-2024
Summary: Miss Y complained the Council failed to complete an Education Health and Care assessment for her child, Z, within legal timescales, which caused unnecessary frustration and uncertainty. We found there was fault which caused injustice. The Council has agreed to make a symbolic payment to Miss Y to reflect the injustice caused.
-
South Gloucestershire Council (24 001 117)
Statement Upheld Homelessness 13-Dec-2024
Summary: Miss X complained about the Council’s decision to refer her homelessness application to another council area where she said she had suffered domestic abuse. The Council was not at fault for the way it reached the decision to refer Miss X’s homelessness application. It was at fault for not providing full information with the referral and for initially advising Miss X she could request a review of the decision. The Council has agreed to apologise and make a payment to acknowledge the distress the faults caused and to remind officers to ensure referrals to other councils contain sufficient information about the case.
-
Newcastle-under-Lyme Borough Council (24 004 345)
Statement Not upheld Planning applications 13-Dec-2024
Summary: X complained about the Council’s decision to approve a planning application on land behind X’s home. We decided to not investigate further because we were unlikely to find evidence of fault, recommend a remedy or achieve any other meaningful outcome.
-
Solihull Metropolitan Borough Council (24 005 317)
Statement Upheld Special educational needs 13-Dec-2024
Summary: Mrs X complained the Council did not complete an annual review of her son Y’s Education, Health and Care (EHC) Plan in line with the statutory guidance after a review meeting in May 2023, and delayed issuing an amended final EHC Plan until December 2023. The Council was at fault. The Council will apologise to Mrs X and pay her £200 to recognise the frustration caused to her by the delay.
-
London Borough of Lambeth (24 006 106)
Statement Closed after initial enquiries Refuse and recycling 13-Dec-2024
Summary: We will not investigate this complaint about the Council’s refuse service. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complain is late and there is no evidence why the complainant could not have contacted us much sooner.
-
Lancashire County Council (24 006 267)
Statement Upheld Special educational needs 13-Dec-2024
Summary: Miss X complained the Council did not meet the statutory deadline for issuing an amended Education, Health and Care Plan for her daughter which caused distress when preparing to move to a new school. We find the Council at fault for missing the deadline and not clearly responding to Miss X’s concerns which caused distress, uncertainty and frustration. The Council will make a symbolic payment to Miss X to remedy the injustice caused.
-
Hertsmere Borough Council (24 006 360)
Statement Not upheld Enforcement 13-Dec-2024
Summary: There was no fault by the Council. It served a breach of condition notice but has properly considered its decision not to enforce the notice.