Decision search
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London Borough of Havering (24 005 871)
Statement Upheld Planning applications 03-Jan-2025
Summary: Mrs B complained that the Council in approving a planning application for development next to her property, failed to properly consider the impact on her amenity relying on the existence of a boundary fence which the neighbour has now removed. We found some fault in the way the Council explained the reasons for its decision, but we consider the action taken afterwards has resolved the situation.
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Test Valley Borough Council (24 003 429)
Statement Not upheld Trees 03-Jan-2025
Summary: X complained about the Council’s decision not to take enforcement action against a landowner, who is alleged to have unlawfully felled trees protected by a Tree Preservation Order. We completed our investigation because we found no fault in the way the Council made its decision.
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Devon County Council (24 003 892)
Statement Upheld Special educational needs 03-Jan-2025
Summary: Mr X complained the Council delayed completing his daughter Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault because it failed to decide whether to issue Y with an EHC Plan within the statutory timescales, caused by a delay in obtaining Educational Psychologist advice. The Council has agreed to apologise and make a payment to Mr X to acknowledge Y’s lost provision and the distress, frustration and uncertainty this caused him.
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Gloucestershire County Council (24 004 118)
Statement Upheld Special educational needs 03-Jan-2025
Summary: Mrs X complained about the Council’s delays with completing her children’s Education, Health and Care needs assessments, its delays with issuing their final Plans and with its complaint handling. Mrs X also complained the Council did not provide her children with alternative provision. There were some faults by the Council which caused injustice to Y, Z and Mrs X. The Council will take action to remedy the injustice caused.
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Royal Borough of Greenwich (23 021 298)
Statement Upheld Homelessness 03-Jan-2025
Summary: Miss X complains the Council placed her and her children in unsuitable interim and temporary accommodation and delayed in moving them. Miss X also complains the Council did not place her in the correct priority band under its housing allocations scheme. The Council was at fault as Miss X and her children lived in bed and breakfast accommodation for longer than six weeks so they lived in one room with shared facilities for longer than they should have done. The Council also delayed in contacting another council for a reciprocal agreement to house Miss X and delayed in accepting the main housing duty. The Council has agreed to remedy this injustice to Miss X by apologising and making a total symbolic payment of £3650 to her.
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London Borough of Wandsworth (24 001 291)
Statement Upheld School transport 03-Jan-2025
Summary: Ms D complained about the Council’s travel arrangements for her child as it will not administer emergency medication if needed. We found the Council at fault for how it considered her child’s needs and circumstances, how it communicated its appeal decisions to Ms D, and for its Special Educational Needs and Disability transport policy not being in line with statutory guidance. The Council has agreed to our recommendations to remedy the injustice caused and service improvements.
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Walsall Metropolitan Borough Council (24 006 884)
Statement Closed after initial enquiries Looked after children 03-Jan-2025
Summary: We will not investigate this complaint about the Council allegedly failing to support reunification between Mr X and his child. The matter complained of concerns contact with a child, which only a court can decide. It would therefore be reasonable for Mr X to use his right to go to court to seek different contact arrangements.
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London Borough of Southwark (24 007 244)
Statement Closed after initial enquiries Homelessness 03-Jan-2025
Summary: We will not investigate this complaint about the Council requiring Ms X to return to her Council home following repair work whilst she was in emergency accommodation. We cannot investigate complaints about the management of social housing tenancies.
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London Borough of Bexley (24 008 639)
Statement Not upheld Trees 03-Jan-2025
Summary: Mrs X complains the Council did not take enforcement action following her report of a tree preservation order breach. She also complains about the Council poor communication. We do not find the Council at fault.
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London Borough of Enfield (24 010 166)
Statement Upheld Council tax 03-Jan-2025
Summary: Mrs X complains about the Council’s handling of her council tax account. She complains the Council did not update its records and wrongly took enforcement action. She says this caused distress and financial strain. We find the Council at fault which caused Mrs X injustice. The Council has agreed to make a payment to Mrs X.