Decision search
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Leeds City Council (24 012 037)
Statement Closed after initial enquiries Special educational needs 06-Jan-2025
Summary: We will not investigate this complaint about delay in the Education, Health and Care Plan review process. This is because an investigation would be unlikely to achieve a different remedy to the one already offered. We will not investigate complaint handling as a standalone issue.
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Nottinghamshire County Council (24 012 098)
Statement Closed after initial enquiries Other 06-Jan-2025
Summary: We will not investigate Ms X’s complaint about data the Council holds about her. The Information Commissioner’s Office is better placed to consider her complaint.
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Bournemouth, Christchurch and Poole Council (24 012 157)
Statement Closed after initial enquiries Alternative provision 06-Jan-2025
Summary: We will not investigate this complaint that the Council failed to make suitable alternative educational provision for the complainant’s son. This is because the complaint has already been upheld and investigation would not add anything significant or lead to a different outcome.
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Wakefield City Council (24 012 195)
Statement Closed after initial enquiries Assessment and care plan 06-Jan-2025
Summary: We will not investigate Ms X’s complaint about her adult social care support. There is insufficient evidence of fault to warrant an investigation.
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Royal Borough of Kensington & Chelsea (24 012 486)
Statement Closed after initial enquiries Homelessness 06-Jan-2025
Summary: We will not investigate this complaint about the Council’s provision of temporary accommodation under its homelessness duty. It was reasonable for Miss X to appeal to the court against the Council’s review of suitability decision.
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London Borough of Bromley (24 012 511)
Statement Closed after initial enquiries Homelessness 06-Jan-2025
Summary: We will not exercise discretion to investigate this complaint about mice in temporary accommodation provided by the Council under its homelessness duty. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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London Borough of Sutton (24 012 512)
Statement Closed after initial enquiries Other 06-Jan-2025
Summary: We will not investigate this complaint about Council enforcement officers who stopped Mr X in relation to an alleged offence of littering. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Devon County Council (24 006 409)
Statement Upheld Special educational needs 06-Jan-2025
Summary: Mrs X complained the Council delayed completing her child, Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by an 8 week delay in obtaining Educational Psychologist (EP) advice. It has then further delayed issuing Y’s final EHC Plan by 25 weeks after it received the EP advice. This has caused Mrs X distress, uncertainty and delayed her right of appeal to the SEND tribunal. It agreed to apologise to Mrs X and make payments to acknowledge this injustice.
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Statement Upheld Special educational needs 06-Jan-2025
Summary: Miss X complained about delays in the Education, Health and Care (EHC) assessment of her son, Y. We find there was fault by the Council as it delayed completing an educational psychology assessment, which caused an injustice. To remedy the injustice, the Council will apologise and make a symbolic payment to Miss X.
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West Sussex County Council (24 006 694)
Statement Not upheld Child protection 06-Jan-2025
Summary: Mrs X complained the Local Authority Designated Officer (LADO) failed to fulfil their legal duty in respect of a substantiated safeguarding concern. She says this acts as a barrier for her to gain employment in the education sector. There is no evidence of fault in how the LADO carried out their duties in this case.