Decision search
Your search has 50345 results
-
London Borough of Haringey (24 014 475)
Statement Closed after initial enquiries Transport 02-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision not to issue a companion travel pass. This is because there is insufficient evidence of fault by the Council.
-
Transport for London (24 014 662)
Statement Closed after initial enquiries Other 02-Jan-2025
Summary: We will not investigate this complaint about the installation of traffic enforcement cameras because we could not add to the Authority’s investigation. The Information Commissioner is better placed to consider complaints about how freedom of information requests are responded to.
-
London Borough of Barking & Dagenham (24 015 736)
Statement Closed after initial enquiries Parking and other penalties 02-Jan-2025
Summary: We cannot investigate this complaint about the Council’s handling of a penalty charge notice as Mr X says he has been to court about the matter.
-
St Theresa's Catholic Primary School (24 016 263)
Statement Closed after initial enquiries School admissions 02-Jan-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
-
London Borough of Ealing (24 015 270)
Statement Closed after initial enquiries Parking and other penalties 02-Jan-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s handling of his representations against a penalty charge notice. This is because Mr X has used his right of appeal to London Tribunals.
-
London Borough of Waltham Forest (24 016 585)
Statement Closed after initial enquiries Child protection 02-Jan-2025
Summary: We will not investigate this complaint about the Council’s response to allegations made by the complainant’s daughter. The complaint is late and there are no grounds to consider it now.
-
London Borough of Richmond upon Thames (23 017 529)
Statement Closed after initial enquiries Other 02-Jan-2025
Summary: We will not investigate this complaint about the Council’s street cleaning services in Mr X’s area. This is because an investigation is unlikely to add to the Council’s own investigation or lead to a different outcome.
-
Kent County Council (23 019 445)
Statement Upheld Special educational needs 02-Jan-2025
Summary: The Council delayed issuing K’s Education, Health and Care Plan, failed to respond to Mrs B’s requests for mediation and delayed responding to Mrs B’s complaints. The Council has agreed to make payments to Mrs B and K, and to take action to improve its services.
-
Statement Upheld Child protection 02-Jan-2025
Summary: Mr and Mrs X complained the Council failed to provide appropriate family support for the needs of their daughter. Mr and Mrs X considered there were missed opportunities to support both them and their daughter leading to their decision to ask for their daughter to be taken into foster care. We have found fault in the late provision of information ahead of a Child Protection Conference and failure to complete a carers assessment but consider the agreed action of an apology and procedural review provides a suitable remedy.
-
London Borough of Enfield (24 004 238)
Statement Upheld Residential care 02-Jan-2025
Summary: We upheld a complaint that Mr F received poor care while in a care home placement arranged by the Council. We also found the Council at fault for a flawed safeguarding investigation which followed. These faults caused injustice to Mr F who experienced a loss of a service and to his daughter who made the complaint, as distress. The Council has accepted these findings. At the end of this statement, we set out the action it has agreed to remedy this injustice and improve its service.