Decision search
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Transport for London (24 014 699)
Statement Closed after initial enquiries Parking and other penalties 03-Jan-2025
Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by Transport for London. This is because there is not enough evidence of fault by the authority or to show its actions caused Mr X significant injustice.
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London Borough of Barnet (24 016 045)
Statement Closed after initial enquiries Child protection 03-Jan-2025
Summary: We will not investigate Miss X’s complaint about child protection matters. This is because some matters have been previously investigated by the Ombudsman, some are late and others have not caused a significant enough injustice.
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London Borough of Newham (24 015 296)
Statement Closed after initial enquiries Parking and other penalties 03-Jan-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as Mr X had the right to appeal against it to an independent tribunal.
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Hampshire County Council (24 012 987)
Statement Closed after initial enquiries Parking and other penalties 03-Jan-2025
Summary: We will not investigate this complaint about alleged misuse of public money, the possible introduction of parking charges, the need to contact the Information Commissioner’s Office and a failure to follow the complaints process. We cannot investigate matters which affect all or most of the people in the Council’s area. We cannot stop the Council from introducing parking charges or involve ourselves in disciplinary matters. We do not consider Mr X has suffered a significant personal injustice because of the way the Council considered his complaint. And further investigation will not lead to a different outcome.
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West Sussex County Council (24 013 269)
Statement Upheld Parking and other penalties 03-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his application to extend his dropped kerb. This is because the Council has reconsidered Mr X’s application and agreed to the extension he wanted and this provides a suitable remedy for the complaint.
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London Borough of Bromley (24 012 542)
Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Jan-2025
Summary: We will not investigate Miss X’s complaint about the incorrect assessment of housing benefit made by the Council. This is because the complaint has been made late, there is a right of an appeal, and an investigation would not lead to a different outcome.
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Leicestershire County Council (24 017 028)
Statement Closed after initial enquiries School transport 03-Jan-2025
Summary: We will not investigate Miss X’s complaint about a home to school transport taxi driver having the wrong address. The Council apologised and we are unlikely to achieve a significantly different outcome.
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West Northamptonshire Council (23 012 795)
Statement Upheld Alternative provision 03-Jan-2025
Summary: Mrs S complains the Council did not arrange alternative educational provision for her daughter after she became unwell and unable to attend school. It also delayed completing her Education, Health and Care needs assessment. Mrs S says the Council’s fault meant X missed out on suitable educational provision for a year and has not received special educational needs support she may have been entitled to. We uphold the complaint. The Council has agreed to our recommendations.
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London Borough of Tower Hamlets (23 018 840)
Statement Not upheld Allocations 03-Jan-2025
Summary: Mrs B complained about the actions of the Council in respect of disrepair at her temporary accommodation. We did not find fault with the Council.
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Leicestershire County Council (24 004 230)
Statement Not upheld Traffic management 03-Jan-2025
Summary: There was no fault by the Council in its response to Mr X’s request for a disabled parking bay. The Council has considered his application according to legislation and its guidance.